Urban Solar

Having had a great experience with our 1st solar install using Urbn Solar we felt confident enough to book a second at home plus a large one at our business premises.Sadly despite the second home install having problems from day one (it’s currently a white elephant doing nothing) & multiple promises of a visit to resolve plus still not receiving the paperwork for the business install over 9 months later Urbn Solar have ghosted us.Seems legal action has to be the way forward.A real shame as we trusted the owner of Urbn Solar and his team.

So pleased with my installation. After having an installation done by Urbn Solar I can honestly say they couldn’t have done more. Already saving and looking forward to seeing what it can do in summer

Thank you. From start to finish you guys have been great. Installation looks spot on and looking forward to saving a fortune!

In August 2024, Urbn Solar installed a 10 Kw solar system to our property, and apart from not being told that it wouldn’t work during a power cut without an Automatic Changeover Switch (which we then had an additional fee to pay for), on the whole we have been very pleased with the installation and performance of it. Having told the owner when placing our order, that we wanted to be 100% self -sufficient, which meant that we wanted to change from a gas boiler to an electric one, the owner again failed to inform us (until after the solar system had been installed) that the solar system wouldn’t generate sufficient power to run an electric boiler to generate heat to radiators in the event of a power cut. This was important to us, as in the past, we have had one power cut a month during the winter period, lasting from minutes to hours. As my husband and I are elderly, we did not want to be without heating for long periods in the winter months during power cuts, and wanted to move away from expensive gas bills and take advantage of the power generated by our solar system.When we asked the owner for alternative options, he suggested Air Conditioning Units which could heat as well as cool. As we were also told that the system would also run at least one of the AC units during a power cut, we thought this seemed like a good alternative and asked for a quote. This was in the middle of October 2024. Having been given the quote, we were told that the work could be carried out the following week. We were asked to pay a large deposit (over 50% of the price quoted), which we paid immediately. Then . . . . NOTHING! The work was never carried out, despite numerous requests for them to tell us when the work might be done. In January 2025, we finally requested that our deposit be returned. Originally, Urbn Solar agreed to this, then changed their mind, then totally ghosted us – not responding to phone calls or emails. In March, we set the ball rolling to recover our deposit through the Judiciary system. Our hearing was just over 2 weeks ago, where the judge, having read a letter from the company (as they hadn’t bothered to turn up in person or send a representative) found in our favour – ordering Urbn Solar to pay a specified amount to us by a specific time and date. This deadline has since passed and guess what . . . no money! Consequently, we have applied to the Judiciary system to commence enforcement action. Can you trust a company who will treat their customers like this?Come on Urbn Solar, do the right thing!!!

These guys are amazing! Honestly I don’t think I have ever dealt with a company as good! From initial enquiry with the guys in the office to the site survey and installation team. It’s been such a pleasure. We have had 18 panels and 19kW of battery installed which as soon as it was switched on has started to save us money. All set up now on Octopus for export and getting 15p per unit. Already made £35! Thanks again and looking forward to many years of free/cheap electricity.

I recently posted a negative review of Urbn Solar - due to a series of issues that happened after we had the system installed last August (2024). The issues were nothing to do with the installation, the system or the workmanship, they were all excellent but were issues that occurred after the panels were installed. After I posted the review I was contacted by a new member of the Urbn team - Daniel - and they explained that the MD had taken seriously ill before Christmas and both the company and clients had suffered a prolonged dip in service. He explained that only a few weeks before I posted the review a new team had been appointed to run the company - there is a new client support set up and a new Operations Manager and he assured me they would rectify the issues immediately and that we would receive excellent service and support going forward. True to his word, Daniel had an engineer at our home just 48 hours later - and the problem was rectified. They have offered the guidance and support on how to operate our system to its optimum level - that we had been trying to get - and we have been assured that this level of support will continue - and all other issues have been resolved swiftly and professionally. Hopefully this will be our experience from now on. So, while I felt that the negative review I posted several weeks ago was justified – I also now feel that after seeing the new team in operation it Is no longer deserved and have written a new review that reflects the excellent and professional customer support we have received in the last few weeks.

Great service from start to finish. Unlike the larger power companies, they came to the house to see exactly what system would fit and work for us. Explained all of the available options with no pressure sales. Once ordered, the system was installed within 6 weeks. Jordan, the whole Urbn Solar team and the scaffolders were friendly and respectful of the property. Got 9 panels, EV charger, battery and Eddie system cheaper than Octopus quoted for just the panels and battery. Highly recommended.

First class, friendly service from start to finish. Competitive price, lots of advice, attention to detail. The Urbn Solar team is small but perfectly formed and handled everything from scaffolding to electrics within the team. And I am so pleased with my system. Very happy to recommend Urbn Solar,

From start to finish, the Urbn team have been fantastic. I had particularly inverter requirements that they adhered to. Their quote was very acceptable and the installation team were considerate, polite and kept me informed throughout.I highly recommend Urbn.

System was installed when arranged in a very efficient manner by polite staff who cleared away.Communication was excellent.Overall extremely pleased.