Saving Energy UK
About
Saving Energy UK specializes in renewable energy solutions, offering solar PV installations, various insulation services, and EPC certificates to help homeowners improve energy efficiency.
Pros & Cons
Pros
- Offers solar PV installations
- Provides cavity wall, external wall and loft insulation
- Supplies EPC certificates
- Operates in Basildon, Castle Point and Thurrock
Cons
- Some customers report delays securing appointments
Services
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Service Areas
Recent Reviews about Saving Energy Ltd
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View on TrustpilotReview Summary for Saving Energy Ltd
Saving Energy Ltd is often praised for its polite, efficient, and tidy on-site staff, with several customers highlighting the positive attitude and professionalism of technicians during installation. A common weak spot, however, appears to be communication and scheduling, with some customers experiencing long delays, missed appointments, and a perceived lack of coordination between different departments, even leading to jobs being declined without compensation for disruption. The company seems especially suited for general insulation and ventilation installations where the on-site work is straightforward; however, their capacity to handle complex or remedial insulation tasks, particularly those requiring specialized equipment, is less consistent. Prospective customers should explicitly clarify timelines, communication protocols between different stages of the work, and the company's policy and procedures for addressing unexpected issues or damages before committing, particularly if their project has tightly coupled dependencies or a strict timeline.
Reviews we've extracted from review platforms, sorted by date
Badly let down for weeks. After suffering the consequences of a cowboy builder, I was given every indication, and a quote, that they were willing and able to take on 2 tasks related to addressing defects. First job, did not show up, even after email confirmation, then could not reschedule as their only extractor machine broke which after more than 2 weeks meant I had to get another contractor in who concluded it was be best to leave the 3 year old existing insulation in and to get 'remedial insulation' installed to fill in the voids. I waited weeks for a response with daily promises that techi person would contact me and discuss installation. I have had to put on hold 2 other contractors awaiting the insulation matter to be resolved so that they can finish their work in repairing the build, only to be told weeks later that they were 'declining' finish the job. Appalling customer service. Attempted to file a complaint and told by 'senior' person that she was 'it' and that their decision to 'decline' stands! Why bother to complain? Leaving me totally in the lurch!
Work undertaken: prep work for cavity wall installation
Two young men arrived on time..polite and offered to take their shoes off before going round the house. They made sure I understood what they were going to do. They answered my questions. they worked around the house efficiently and courteously and cleaned up as they went . What more can you ask. ? I was extremely impressed with this visit . Incidentally I was a long time manager in NHS and I thought that the selection and training of staff in this company excelled . Also the staff available on the phone answered quickly and were very helpful.
Work undertaken: Ventilation installation
Disappointed that a old dirty stained grill was used in new soffit, could have used the new one provided in the kit
Work undertaken: Loft Insulation and Ventilation Works
In general there seemed be a lack of communication between the different departments doing the work. Each person coming to carry out work had to go back and clarify want needed to be done. The major issue is the damage that has been caused to my property by the workmen carrying out the ventilation works. To their credit, Connor came to try and repair the damage but decided he wouldn't be able to do it to an acceptable standard and the company have since paid for the repair work. However, no apology and no compensation for the extra time or effort I've had to put in to fixing their mess
Work undertaken: Cavity wall insulation
Great people, great company, efficient service
FAQ about Saving Energy UK
In which areas do you install solar PV panels?
We offer solar PV installations in Basildon, Castle Point and Thurrock.
What is the process for obtaining an EPC certificate through your service?
We provide EPC certificates to help assess your home's energy efficiency. Request a quote for details suited to your property.
How can I find out about solar PV options for my home?
Request a quote to discuss solar PV installations based on your specific requirements.
What should I expect from a solar PV installation?
Our solar PV work helps homeowners improve energy efficiency. We cover Basildon, Castle Point and Thurrock.
Which renewable services are available in Castle Point?
We supply solar PV installations and EPC certificates in the area. Request a quote to explore these for your home.
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