Energy My Way
About
Energy My Way provides full design, supply, installation, and service for solar and battery projects, heat pumps, and mechanical ventilation, serving Oxfordshire, Hertfordshire, Surrey, and Kent.
Pros
- 4.5 out of 5 customer rating from 19 reviews
- Broad range of services including air source and ground source heat pumps
- Solar PV, battery storage and mechanical ventilation offered
- Extensive coverage across London boroughs and Kent
Services
Service Areas
Recent Reviews about EnergyMyWay
Trustpilot
View on TrustpilotReview Summary for EnergyMyWay
EnergyMyWay reviews consistently highlight excellent customer service, thorough and knowledgeable staff, and high-quality installation work, with many customers praising the professionalism and tidiness of the installation teams and effective post-installation support, even for complex or unique issues. The most common weak spot, though infrequent, seems to be issues with responsiveness for ongoing service bookings or initial communication regarding quotes and project timelines, as evidenced by a single instance of a long-term customer failing to book a paid-for service and an isolated complaint about a heat pump quote process and perceived lack of knowledge from a franchisee. The company appears best suited for customers seeking comprehensive solar and battery installations, potentially incorporating heat pumps and EV chargers, especially those with complex requirements or who value detailed planning, bespoke solutions, and reliable aftercare for their energy investments; returning customers who have used them for over a decade and recommend them for system upgrades and additional installations further support this. Before committing to an order, a customer should clarify the specifics of payment schedules, particularly for initial assessments or surveys, and establish clear expectations regarding communication channels and response times for both installation and ongoing service needs, especially if engaging with a local franchise.
Reviews we've extracted from review platforms, sorted by date
Having had very good service from them for 7 years following issues with initial installation and having it serviced with them every year they have taken payment for a service but now will not respond to contact to actually book service. Never had issues before but now having to look at reporting.
EnergyMyWay were recommended to us by a friend who used them and now we'd like to recommend the company to others. We can't praise them highly enough for their excellent service, knowledge and care before, during and after our solar and battery installation. If you're reading this review because you're looking for quotes and advice, don't be tempted by companies that appear cheaper initially but don't take the time to assess your project in full. EnergyMyWay are absolutely thorough in their approach, very approachable, and there's no pressure. They build a detailed knowledge of what's possible for you based on your requirements and your home, and they take their time to ensure your questions are answered and you are happy with your energy investment. This is true value for money. The entire quote, order and installation process has been entirely professional. We knew we were in safe hands with a company we could trust.Furthermore, we have an unusual meter and heating system in our home which has led to problems with our energy supplier. Bruce from EnergyMyWay has been incredible in helping us to reach a resolution so we get the best out of our solar set-up. This company genuinely cares that you're happy with the outcome of their installations in every way.
In 2022, EMW installed a 4.8kWh system on one of our 3 phases on a roof adjacent to our driveway. It was recessed into the tiles as it needed to look really smart. It does. It was such a good job, we've had EMW back this month for two additional installations: 1. to upgrade our original 2011 FIT system with fewer but bigger panels and a new Solis inverter. 2. to install an identical system on our third phase. Both these systems are at the back of the property so are above the roof tiles but the overall look is far better than the original 2011 job. From the discussion phase, to erection and removal of scaffolding, installation and commissioning of the systems, the followup paperwork for MCS and electrical certificates and the total pricing, we have no reason to fault EnergyMyWay.
EnergyMyWay have installed our solar, home battery, heat pump (and completely replaced the entire heating system), and EV car charger. They have been absolutely brilliant, taking the time to answer all our questions and going way out of their way to make sure we were happy. A lot of the tech is completely new to us, but whenever we've had a problem, they've been there straightaway to sort it out. Thoroughly recommended.
Our experience with EnergyMyWay (Oxford) has been awesome! From our initial discussions with Tom who was knowledgeable and very patient with our questions and ultimate change of plan - providing multiple options to us, Bruce who provided clear and understandable technical advice and Steve the scaffolder, the guys who installed the panels and Jack the electrician. The whole team were polite, professional, conscientious and a pleasure to have on site. The install itself is incredibly tidy, looks great and has worked perfectly - providing us with a significantly reduced grid consumption and cheaper bills. I would 100% recommend them and would use them again without any hesitation.
FAQ about Energy My Way
Which heat pump options do you install and how do they relate to mechanical ventilation?
We install air source heat pumps and ground source heat pumps along with mechanical ventilation systems. These are provided as part of our full design, supply, installation and service offering for heat pump projects.
Do your solar PV installations include battery storage?
We provide full design, supply, installation and service for solar and battery projects. This covers combining solar PV with battery storage where suitable for the property.
Which of the listed areas such as Ashford or Canterbury are covered for renewable energy work?
We cover Ashford, Canterbury, Dartford and many other locations across Kent along with various London boroughs. The About details also confirm service in Oxfordshire, Hertfordshire, Surrey and Kent.
How would I get a quote for installing solar panels or a heat pump?
Contact us to request a quote for solar panels, battery storage or heat pump installations. Details of the property and requirements help us prepare an accurate proposal.
What steps are included when carrying out a ground source heat pump installation?
Installations for ground source heat pumps include design, supply and fitting followed by ongoing service. We handle the work directly for customers in our covered areas.
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