Ecovision

We have had an ongoing pigeon problem under the solar panels on our roof. I contacted ECOVISION last September. We are in a rent a roof scheme and they are the management company. It has taken them until 10 days ago to finally put up pigeon mesh around the solar panels.However, whichever company they used to complete this job, they put the mesh up without clearing underneath of nest debris or cleaning and disinfecting the roof. The mesh has already lifted up, and 2 pigeons are trapped underneath. We are not sure if the pigeons were underneath when they put the mesh on and they've tried to push out or they have slipped under the badly installed mesh. I contacted ECOVISION immediately after i returned from work to see the mesh up to inform them the company did not clear the underneath. They asked me to send photos, which i did. I have not heard back from them since. I suggested that the scaffolding stay up so the issue can be rectified but a few days later the scaffolding was taken down whilst i was at work. Whichever way, I have tried to contact Ecovision, as I have done over the last 9 months, with failure on their part to contact me back, send emails ect.I honestly don't know where to turn. We signed up to a rent a roof scheme, with Ecovision as the management company. I would just like them to do something properly. We will need to contact RSPCA today and see what we can do now about the trapped pigeons. This whole situation is causing lack of sleep, anxiety and frustration.

Great experience and service!I've had a really positive experience with Ecovision. The team was helpful, professional, and made the whole process smooth.I’ve noticed some comments where people seem to misunderstand how things work—just to clarify, Ecovision doesn’t actually own the solar panels on people’s roofs, so they’re not responsible for deciding on things like bird protection or repairs. That’s usually up to the system owner or the management company.Overall, I’ve been really happy with their service and would recommend them to others!

The worst company to deal with. Not taking our pigeon issue seriously and now plagued by their outbound calling system. They have an engineer coming but cannot confirm any details by email.

I am now at the point of leaving a review on a public forum because of the complete incompetence of this firm. They no longer have any involvement with our solar panels as advised by them. I keep receiving cold calls from a call centre, that when you answer the phone it then starts ringing them and they then answer. I advised that they no longer have any involvement in my solar panels, please remove me from your contacts etc and they hung up. More calls still come, every day, with a 1 sec voicemail each time. I have called them back at least 5 times now and spoken to Lucien who repeatedly reassures me this has been updated, my number has been removed. I have also submitted a contact form online wishing to raise a formal complaint, no response or acknowledgement. STOP HARASSING ME AND REMOVE MY DETAILS!!!!!!!!!!!!!

i found kaylee personable easy to speak with. Who got my problem solved within 2days. she moves mountains and nothing is to much bother.Worth her weight in gold.thank you kaylee

I want to give praise and thsnk you to Mohammad. I had dealt with Mohammad a few times snd each time I spoke to him he was very polite, ,very professional, he listened to me and made me feel I was being listened too.Each time I spoke with Mohammad, he promised to look into my issue and keep me update,which he has done.I felt that Mohammad was going above and beyond to help me and to reassure me that the issue was getting looked into as he said, he would personally keep updated with making sure my issue would get resolved and he did what he promised .I have say dealing with people over the phone Muhammad certainly did what he promised. He is a credit to your company and Ialso have to say that the service I received from Mohammad is the best service I've received from any company I've dealt with over the phone .Everything Mohammad saud he would do he did ,amazing customer service from Mohammad I would reccomend your company to everyone due to my experience with Mohammad, he is an asset to your company. Thank you Mohammad for listening to me and for all your time and help .

DO NOT USE!!! When you call the Legal Dept they do not answer the phone, despite saying they man the phones between 2 and 4pm!! You cannot leave a message because the answerphone is overloaded with unanswered messages. When you email they do not responded despite numerous attempts. AVOID AT ALL COSTS. You will have issues. We need to change ownership; communication is none existent and the purchase of the house fell through due to their total incompetence.

Extremely poor customer service. This company regularly send demand letters claiming to have contacted you on numerous occasions despite no communication. When you call them they do not answer the phone. You cannot leave a message because the answerphone is overloaded with unanswered messages. When you email they do not responded despite numerous attempts. Avoid at all costs. You will have issues. When we needed to change ownership a few years ago it exactly the same; communication is none existent and the sale of the house nearly fell through due to their total incompetence.

The engineer Tommy who visited was fantastic - fully explained everything he did, labelled our wires for us, was friendly and helpful. He was very understanding about our dog too. Highly recommend

had a letter from them asking me to contact them about changing my solar panel meter. I have been trying over the last 3 weeks and all you get is a voice mail saying that their message box is full. I have sent countless of e-mails asking them to contact me all of which have been ignored.