Ecovision

I had an excellent experience with Eco Vision from start to finish. Their customer service was professional, responsive, and the entire upgrading process was smooth and hassle-free. A special thank you to the engineer, Mr. Robert Bilik, who carried out the upgrading 4G meter on my solar panel system. He was punctual, highly knowledgeable, and took the time to explain everything clearly. He worked efficiently, was very thorough, and made sure the system was performing at its best before leaving. His professionalism, attention to detail, and friendly attitude were truly outstanding. I am extremely satisfied with the service provided by Eco Vision and would highly recommend them to anyone looking for reliable and professional solar panel maintenance. Thank you, Eco Vision, and especially Mr. Robert Bilik, for the excellent service!

THEY WERE VERY HELPFUL GETTING ENGINEER TO ARRIVE ON TIME.AND ROBERT BILIK THE ENGINEER WAS VERY HELPFUL EXPLAINING HOW THE ELECTRIC SIDE WORK.

My experience with Ecovision has been extremely disappointing and has caused me significant financial loss and unnecessary stress. As part of my remortgage, a Deed of Variation relating to my solar panels was signed and lodged with the Land Registry on 29 May. The Land Registry subsequently requested a simple Power of Attorney from Ecovision to confirm the legal authority of the person who signed the document. Over the past month, I have received multiple assurances by both email and telephone that this document would be provided. Despite these repeated promises, nothing has been delivered, and my remortgage remains on hold. As a direct result of Ecovision's failure to provide the requested documentation, I have been forced onto my lender's Standard Variable Rate. Every single day this delay continues, I incur further financial losses through higher mortgage interest. I have also had to pay thousands of pounds in additional solicitor's fees, all because of a delay that was entirely outside my control. What has been most frustrating is not simply the delay itself, but the repeated promises that the issue would be resolved, only for no action to follow. I have spent countless hours chasing updates, making telephone calls and sending emails, yet there has been little sense of urgency or accountability. I have retained all email correspondence and evidence of the assurances given by Ecovision. I sincerely hope the company reviews its internal processes and customer service standards, as no customer should have to endure ongoing financial loss and stress due to avoidable delays in providing essential legal documentation. Unfortunately, based on my experience, I cannot recommend Ecovision. I wonder how this company even operates - it's just like a rogue company running customer service where people make empty promises and don't follow up ;

We received a letter from them last September saying there was a fault with our solar panels & to ring for an appointment for their engineer to visit. I phoned straight away. No answer & their voicemail was full so couldn’t leave a message. E-mailed & they replied saying there wasn’t an engineer in our area but it was on the priority list. It’s now nearly the end of June & they are still making excuses. We are OAP’s, not in good health & are really worried especially as there have been incidents of faulty solar panels catching on fire. We are in Scotland but they shouldn’t install panels they cannot, or will not, service.

Gareth arrived promptly and was friendly from the off. He was efficient and explained what he was doing to someone who didn’t have a clue! Would happily have him come back to do work again.