Stratford Energy Solutions

Stratford Energy SolutionsThe customer service was excellent, Georgia answered all my questions regarding the SunPower PV panels and advised on choice of inverters, following up with an invitation to look round their showroom to see the products and consider the specifications of each product and their efficiency. On the day of installation, the fitters were punctual and arrived at 08:00am and were also very knowledgeable. The work was completed in a day, there was no mess and the system worked first time. Chloe who provided follow up support by emailing warranty certificate insurance cover and invoices was also very efficient in her diligence to all my requests. I have no hesitation in recommending them.

Bullied my elderly mother into taking something she could not afford.When we phoned them to explain her problem, the guy laughed at me and said she had signed a contract.

Installed 12 panels, two Eddi devices on water heaters, storage battery and EV charger. Start to finish excellent, very impressed with both Stratford Energy personnel and the installed system.

We got multiple solar panels and a battery installed at our property. Due to supply chain issues the battery was unavailable, but Stratford Energy installed the solar panels so we'd have the use of them over the summer despite this being more work for them, and without us asking. The whole team, from the office staff to the installation team were extremely helpful and accommodated our asks and requirements.Our initial quote was clear and concise, outlining some options and (conservative) estimates on their expected performance. There was no sales push or attempts to upsell, just a list of our options, with our contact happy to answer questions we had.The installation is neat and tidy, and their engineers spoke with confidence in what they were doing and why. The equipment we purchased is excellent and I feel confident it will last a long time.I was recommended by two colleagues, and I'll be recommending Stratford to friends who may need their services in the future too.Thanks a lot!

Terrible customer service, I enquired about having solar panels fitted six weeks ago and provided the company with all the relevant information, despite making several phone enquiries I still haven’t had anybody from the company contact me for a quote!If I’m having this much trouble trying to buy a product from them, what is their follow up service like if you have a problem? I know that the industry is inundated at the moment it would however be nice to have some form of contact!

Stratford Energy installed a Zappi charger for us. The tethered cable clamp was left loose exposing the inner cable cores. It took many calls to them to get an engineer to inspect without success "you must have pulled on the cable" was their reasoning. We had our own electrician inspect it, to discover the cable clamp had never been properly tightened on installation. Since then, the unit has completely failed (probably as a result of the loose cable) Stratford Energy have not effectively chased the supplier for a replacement, so I did so after almost three weeks of waiting. MyEnergi (the makers of the charger who were great with me) arranged a replacement for immediate dispatch to my home. I will be getting our electrician to fit it...