Wallop Energy
About
Wallop Energy provides a one-stop solution for solar energy systems, offering residential and commercial installations across the UK. They also specialise in battery storage and EV charger installations to help customers reduce energy bills and carbon footprint.
Pros & Cons
Pros
- Residential and commercial solar installations
- Battery storage specialist
- EV charger installation offered
- Coverage across 11 London boroughs
Cons
- Some customers report poor after-sales support and slow communication
Services
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Recent Reviews about Wallop Renewables Ltd
Trustpilot
View on TrustpilotReview Summary for Wallop Renewables Ltd
Wallop Renewables Ltd receives frequent praise for its initial sales process, with customers often highlighting quick and accurate quotes, responsive communication, and competitive pricing in the pre-installation phase. Many reviews also commend the professionalism and efficiency of the installation teams, who are noted for keeping customers informed and completing work to a good standard. However, the most significant and consistent weak spot for Wallop Renewables is its after-sales service and post-installation support, which is widely described as poor, slow, or non-existent, leading to substantial issues with commissioning, obtaining necessary documentation for SEG applications, incorrect installations, unresolved export reading problems, and delayed removal of scaffolding. The company appears best suited for customers who prioritize a smooth quoting and installation experience above all else, provided they are prepared to potentially handle post-installation technical or administrative issues with persistence. Before ordering, a customer should seek explicit clarification on the detailed process and expected timelines for commissioning, provision of all required documentation for SEG applications, and the procedure for resolving any post-installation technical anomalies or remedial work, as these areas are where many customers reported significant frustration.
Reviews we've extracted from review platforms, sorted by date
I will expand more in the coming days, this note is only to confirm the last review made by another person just below mine. After sales, this is installation and commissioning is extremely poor. At the moment I have asked for 4 times for Proof of ownership requested to complete the SEG application. This is e a copy of your paid in full invoice but no response, they do not care. I will expand in a further review about all the problems I have had due to a lack of professionalism and knowledge of this company
Not commisioning properly following G98/99 process resulting in export MPAN rejected by DNO. Contacted them and heard nothing. Uanble to apply for SEG and export back to grid. After sales is a joke right after they took your money. How can this not be regulated if process if not followed? What is the point of all this accreditation? Will write formal complaint to MCS
Communication and responses from Wallop Energy are slow and incredibly frustrating. It takes several emails and phone calls to get them to act. The solar system was originally incorrectly installed. It then took several emails and calls repeatedly to them to have it correctly fitted after which more time had passed. The system isn’t sending an export reading (and never did!) and again we are having to chase them repeatedly to get this fixed (1 month later still not yet done). Their after care service is overall very poor and lacking. ** Response to below - I confirm I am most definitely a customer.
I dont know why there have been so many recent bad reviews, I can only assume its a malicious campaign.Its been a great experience dealing with Wallop Energy. The quote was very quick and accurate, all my questions and concerns were answered without delay and satisfactorily.The install went ahead on the planned day without any issues. The engineers were fantastic and kept me in the loop as to what they were doing and how long it would take.I cannot recommend this company enough and have already told my friends and family to get quotes.
Terrible service. I have had to phone and email repeatedly to get a battery. This is just to buy one, the sale should be the easy bit, I’m extremely concerned about the support if anything goes wrong if this is how the sales perform. So, an update, battery installed and the ac inverter blew up. Told replacement would be a couple weeks. Avoid this company at all costs
FAQ about Wallop Energy
Which renewable services are available for a typical home?
Wallop Energy supplies residential solar panels, battery storage and EV charger installation as part of its solar energy systems.
Which London boroughs are covered for these installations?
Work is carried out in Barking and Dagenham, Bexley, Bromley, Greenwich, Hackney, Haringey, Lewisham, Newham, Redbridge, Southwark and Tower Hamlets.
Can battery storage be added to a residential solar panel system?
Battery storage forms part of the one-stop solar energy solutions offered for homes alongside the panels.
How can I obtain a quote for EV charger installation?
A quote for EV charger installation can be requested directly to cover your specific property.
Are the same services offered outside London?
Residential and commercial solar installations are available across the UK in addition to the listed boroughs.
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