Smarter Utility
About
Smarter Utility is an MCS-accredited installer specializing in solar PV and battery storage systems, along with domestic and commercial EV charger installations. They offer free, no-obligation home surveys to help clients confidently transition to renewable energy solutions.
Pros & Cons
Pros
- MCS accredited
- Specialises in solar PV & battery storage
- Offers domestic & commercial EV charger installations
- Extensive coverage across Scotland, England, Wales & Northern Ireland
- Strong 4.6/5 customer rating from 21 reviews
Cons
- Some customers report slow communication and scheduling delays
Services
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Service Areas
Accreditations & Certifications
All certifications verified for quality and compliance
Recent Reviews about Smarter Utility
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View on TrustpilotReview Summary for Smarter Utility
Smarter Utility customers frequently commend the professionalism, efficiency, and friendliness of their installers, often highlighting how technicians explain the process, conceal cabling effectively, and clean up thoroughly. However, a recurring weakness appears to be inconsistent communication and slow response times during the booking and pre-installation phases, with some customers needing to chase for updates or installation dates, sometimes resorting to contacting the charger manufacturer (Ohme) directly. The company seems particularly well-suited for electric vehicle charger installations, especially those integrated with Ohme, where the on-site work receives high praise for its quality and attention to detail, even for customers with specific technical requirements or complex wiring preferences. Before finalizing an order, a customer should clarify the expected timeline for communication and installation scheduling, and confirm whether they will receive an advance notification call on the day of installation, as these aspects have been mixed in customer experiences.
Reviews we've extracted from review platforms, sorted by date
Installer arrived on time, did the job with no fuss, answered all my questions.All good
Friendly and competent installer. Can't fault the installation. As an electrical engineer, I was very specific about where I wanted the charger fitted and how the cable was to be run and none of this was a problem on the day.Ohme charger. I was happy with the whole process. The self survey is pretty comprehensive but could be tricky to fill in for some less technical persons, but there is an option to have a physical survey carried out.
Very quickly contacted us to advise of installation date and kept to the time and date with no issues.The electrician couldn't have been any nicer. Very pleasant and informative and made no mess whatsoever 10 out of 10
Very happy with communication leading up to install date. Installer left a great job and explained how to work the app and charger.
The process from when we ordered through Ohme to have contact with Smarter Utility was very slow. It wasn’t until I chased up the installation, that we were able to book a date for fitting. On the day, we were told we would be contacted ahead of the engineer arriving which did not happen. I then had to phone to find out if he was still coming. When the engineer did finally arrive, he was not the most helpful or friendly and we ended up having the apps to support the charger set up wrong. We came to charger for the first time we had uninstall the apps, and redo it ourselves. The whole process was unnecessarily difficult. It’s unfortunate as I’m not one to write reviews, let alone negative ones however I wanted to share our experience so others don’t receive the same.
FAQ about Smarter Utility
Which areas do you cover for solar PV and battery storage installations?
We cover many locations across Scotland including Aberdeen City, Aberdeenshire, the City of Edinburgh, Glasgow City and Highland, along with selected areas in England, Wales and Northern Ireland.
What renewable energy systems do you install for homeowners?
We specialise in solar PV and battery storage systems along with domestic EV charger installations.
Do you install EV chargers for both homes and businesses?
Our services include both domestic and commercial electric vehicle charger installations.
How can I arrange a quote for solar panels with battery storage?
We offer free, no-obligation quotes for solar PV and battery storage systems, which is the best way to get details tailored to your property.
What should I expect from a battery storage installation?
We handle solar PV and battery storage installations as an MCS-accredited installer, so you can request a quote to learn more about the process for your home.
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