K Marsh Plumbing & Heating

An engineer came to look at my faulty gas heater in my small London studio flat. He concluded that it needed to be replaced and offered a quote for around £4,000 with an extended warranty. He was adamant that my Vaillant boiler couldn't be fixed anymore. When I told him that as an end customer I need prices incl of VAT, he patronised me explaining that I can calculate the final price by adding 20% on top. He promised an itemised quote which he never sent back. Later I called a guy called Andrew, who arrived a few hours later and took my boiler apart quickly. He pulled out a few items that had never been properly cleaned and maintained. He explained that these boilers are built to last as long as we take care of them. I paid £90 and my problem was fixed. Later on I invited him to replace a few faulty pieces in the boiler to extend its life by a few more tears. Andrew quoted approx £2,500 for boiler replacement but said it was not necessary as my boiler is now in a great condition.