Direct Savings
About
Direct Savings Ltd offers comprehensive renewable energy and insulation solutions including solar installations, air source heat pumps, and various insulation services.
Pros & Cons
Pros
- Extensive range of renewable energy and insulation services
- Offers air source heat pumps and solar installations
- Covers wide areas across Scotland, Northern Ireland, Wales and England
- Provides first time central heating and multiple insulation types
Cons
- Reviewers frequently mention project delays and communication issues
Services
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Recent Reviews about Direct Savings Scotland Ltd
Trustpilot
View on TrustpilotReview Summary for Direct Savings Scotland Ltd
Direct Savings Scotland Ltd shows a pattern of highly positive experiences for customers who successfully complete installations, with praise often directed at friendly, helpful, and respectful installers, and the smooth, stress-free execution of work, particularly for cavity wall insulation, solar, and heat pump installations often secured through ECO schemes. However, a significant number of reviews highlight severe issues with project management, communication, and customer service, including missed appointments, long delays (some extending for months), incomplete or shoddy work leading to property damage, and difficulties in obtaining quotes or resolutions to complaints. The company appears best suited for individuals eligible for government grant schemes that facilitate "free" installations, provided they are prepared for potential organizational challenges and persistent follow-up. Before committing, a customer should thoroughly clarify all aspects of the project timeline, installation details, and post-installation support, including specific guarantees and labor coverage for any provided parts, especially given the mixed evidence regarding their responsibility for subcontracted work and the handling of long-term guarantees.
Reviews we've extracted from review platforms, sorted by date
We had cavity wall insulation installed. From start to finish, everything ran smoothly and swiftly. In particular, the guys that came out and did the job were friendly, helpful and did a great job. Highly recommend.
From initial contact with Brad and numerous contacts with the lady in the office to the lads that did the job the whole experience was excellent and stress free as much as it could be when getting major work done
I got free solar and heat pump installed by this company through the ECO scheme -The staff are super nice and friendly in the office and the installers were so respectful tidy and clean. I would highly recommend them, they really went above and beyond for me
Held off writing this review in the hope we would have some resolve. Please if you do anything in life, avoid getting involved with this company. Two week job and now on week 10. No heating, incomplete electrics, insulation and plaster needing redone. Damage to furnishings and fittings, damaged double glazing. 4 inspections, hundreds of emails and numerous phone calls. With no resolve and to be honest very little response. Most heart wrenching experience of my life!Funder inspection reported one of the worst projects he has ever seen. Wall attached to floating shelf that wasn't removed. Wall now wobbles. More plaster on the carpets, than on the walls. Skirting removed, left in the rain for 9 days, then refitted. Direct Savings default response - "fitted to manufacturers specifications".5 star review below is electrician subcontracted by Direct Savings, reviewing plumber employed by direct savings. Pay attention to the real reviews - I wish I did. One positive - company is very attentive when trying to secure contract. That doesn't last.Update 22nd December 2024:Week 24: Direct Savings have asked us to remove this review as part of their negotiation to complete the work, compensation and completing installation of heating.Unfortunately due to Direct Savings we will not be sitting cosy this Christmas. 24 weeks since they walked through my door, left me without heating and damaged our home. 8.5 degrees in my home on the run up to Christmas! Do your research before dealing with this company!
Around 2 years ago I was contacted by Direct Savings and I was qualified as part of the government scheme to receive a heating upgrade as I was totally electric. I received loft insulation first then a brand new gas central heating system and a couple of extracter fans and it never cost me a penny. The work is subcontracted out so I was lucky the guys were great. I was a bit dubious at first when I was told it would be free but it's been great for me. My electric bills were very expensive and now I'm around 1/3 of what I was paying.
FAQ about Direct Savings
What areas across the UK can receive solar panel installations?
Installations are offered in locations including Aberdeen City, Aberdeenshire, Edinburgh, Glasgow and numerous regions across Scotland along with parts of England, Wales and Northern Ireland.
How do I obtain a quote for an air source heat pump?
A free quote can be requested to check suitability for air source heat pumps at a property.
Which types of heat pumps can be fitted in homes?
Air source heat pumps are supplied as one of the renewable heating options.
What level of disruption occurs during installation of solar panels?
The installer can outline the expected steps and any access needs when a survey is arranged.
Can heat pumps be installed in areas such as the Highlands or Northern Ireland?
Services cover the Highland region as well as Belfast and other council areas in Northern Ireland.
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