EvoEnergy Ltd

Don’t touch with a barge pole. Knocked on door re quote, half way through taking our details said both of us had to be present when quote done. I said no, forget it, as we’d already had a price quoted from local co & I hate that attitude, & to remove number. Since then had half dozen calls trying to quote & they will not remove our number. Blocked calls but next time it’s just a different one. Evo, why do you think harassment works as a way to sell? I wouldn’t touch you now if you were the last supplier available.

Rang time and time again about an issue, constantly passed from one person to another , each person as clueless as the other. They are horrific and they should not be allowed to continue this way. DO NOT DO BUSINESS WITH THEM. GET ANOTHER SUPPLIER.

Bad,I DO NOT RECOMMEND THIS COMPANY!I have called up numerous times regarding a bill each time I called they don't know what the previous employee has said. I have repeated myself about 5 times now. One time I was told to send an email with a photo of the bill , the other time they're telling me to do it again. This company clearly doesn't have a good system or lazy workers that can't update customers files.

The whole experience has been a joy from start to finish: a team of the loveliest people one could ever meet who I now consider honorary members of my family welcome to drop in for a cuppa and a chat any time. Real people warm and human. Excellent communication skills - all my concerns were addressed and the bespoke design fully met my needs. Beautiful product, really ingenious. Superfast workers - blink and you'd miss them - installation 2 days. I went out for an hour or so to let them get on with it when they arrived and was amazed that 4 sets of new windows were in place on my return. And one of the guys came up with an ingenious solution to replace my interior window ledge with a run of shelving. These people really know what they are doing. And talk about "going the extra mile" one drives down from Norfolk !!! I cannot praise them highly enough. There are a couple of tiny things to address, but nothing I cannot handle and nothing in comparison to the superb job they have done. Absolutely the best. Infinitely grateful.AB, Streatham

Booked for a boiler service and for the second time in a month a no show. No phone call nothing. Would never use them again. Totally unprofessional

Our panels were fitted nearly 10 years and are going fine but six months ago the meter failed. It was still under guarantee (parts not labour - £162 to pay) and EvoEnergy explained that they no longer fit individual households but when their team was in the area ours could be replaced. The other option was they were getting a local company to do it sooner. After about a month they gave us three days warning that someone would come but we were on holiday and just manged to cancel it in time. The months went by and we have had another date, but they cancelled at short notice. The last contact from them was two weeks ago, they said they are having difficulty finding someone local to do itIt is clear that individuals (not companies) are no longer their customer base and we seem to have been neglected. It is always disappointing when a company does the upfront fitting but when there is a problem under guarantee leaves you high and dry.

New Year’s Eve. Just had an electrical fire on the generating side of our PV system Got through to an Evo Energy engineer who talked through the firemen on making it safe. They were full of praise and so am I. Especially as we don’t even hold a service contract with them! We were trying to reach Evo Energy Solutions, got an ansaphone and my wife found a ‘different number’ on line! It appears we probably have a contract with a scam company. I wish it was with Evo Energy. Superb!!!

An ever helpful OM-Senior Sales Manager at the company, Alison Henshaw sorted out everything regarding a recent leak through broken tiles under the solar panels evoenergy fitted on our roof in 2012. As the roofing engineers could not assess when the damage to the roof occurred the cost of repair was waived and we didn't have to pay anything, despite the warranty period of five years had expired long ago. We are very impressed with the professionalism of all the evoenergy personnel who dealt with our problem. Their responses have been courtious and swift. Our experience with our contacts with the Company Head Office in Nottingham has been excellent. There is always some one to speak to whenever we make a telephone call - no need to wait to be redirected to other departments as with so many companies (e.g. British Gas) these days. Also we are very impressed by prompt replies to our many email correspondence with Alison Henshaw.

EvoEnergy has let us down. We arranged for solar panels to be installed by another company who arranged for EvoEnergy to come on the same day to install the Smart meter and handle the disconnection/reconnection required for our solar panels to become operational. We received two official letters informing us of the date for work by EvoEnergy and our instructions on how to be ready for the days activities. On the day, the panels were installed in the morning but EvoEnergy had not arrived by 3pm. I called the supplied info number and spoke with a person who informed me that the crew would not be attending on that day, but had rescheduled for 2 weeks later. Our solar company complained on our behalf that this was an unreasonable delay. Our next contact from EvoEnergy was to inform us that due to a "glitch" we could not get our solar panels connected for another 3 months!!! Official complaints are in progress now, but even EvoEnergy's own complaint process won't see us with a resolution for 20 days. Our solar investment has been severely undermined by EvoEnergy and we will be looking to get our electricity costs repaid for the period we should have been generating our own.

After months of rubbish customer service from one of the "Big 6" companies I took the plunge and changed supplier. Elected for online account so all administration and info is readily accessible and easy to understand and navigate. This company understands how to run a business and look after their customers, I give them 10 out of 10 all round and recommend them Highley.Yes this review should have been for OVO Energy, but I'm sure EVO would be worthy of 5* if I used their services !

Superb. They fitted the panels in Christmas 2014 and left.In June 2016 the inverter failed (not their fault). Within two weeks, they had got the warranty replacement sorted and installed it.If only every company was as good as Evo!

We had EvoEnergy install panels and system a few years back. A capacitor in the inverter failed (not EvoEnergy;s fault) in 2015 and EvoEnergy came along and replaced it speedily and at no cost under warranty. Very pleased with their service so far.

Evo were very professional in providing multiple options for our installation of 12 Sunpower 327 panels in August 2014. The installation was smooth and seamless as was the support for obtaining the feed in tariff. I have now had chance to evaluate the first year's performance and find that we actually produced 3503 kwh against an estimate of 3225kwh. On the standard assumption of 50% own consumption, the system yield was 10.24% which I am delighted with.

The service was very good. Evo were responsive and did everything on time. They were tidy and polite and responded to some small requests after the sales. They helped me with the FIT application. I do not know how the solar panels are doing and how much energy they are producing. I am still not sure how to tell if things are not working right. We still have not had an electricity bill so I do not know financially were I stand.

My experience was very positive. Evoenergy were very good at answering my questions and the installation went smoothly.

The installation process was faultless, the solar panels were fitted without a problem and the connection to the power supply and registration onto the tariff went without a hitch. We had issues with the removal of the scaffolding, but even then EvoEnergy were very supportive and once advised, ensured the scaffolding was removed as soon as possible. An excellent service and I would recommend this company to anyone.