Dual Fuel Solutions
About
Solar Panel Installers and Solar Installation
Pros & Cons
Pros
- Solar panel installation specialists
- Wide coverage across North West England
Cons
- Multiple reviews mention difficulties contacting the company after installation
Service Areas
Recent Reviews about Dual Fuel Solutions Ltd
Trustpilot
View on TrustpilotReview Summary for Dual Fuel Solutions Ltd
Customers most frequently praise Dual Fuel Solutions Ltd for their competitive pricing, helpful pre-installation advice, and the efficiency and professionalism of their installation teams, with many noting their satisfaction with the system's performance and energy savings. However, the most significant and pervasive issue by far is the company's apparent cessation of trading or extreme unreachability, with numerous recent reviews from customers unable to contact them via phone or email for post-installation support, certificates, or even to complete partial installations. This situation makes the company appear best suited to those who have already had their systems fully installed and are not concerned about future support or warranty claims, which based on the volume of current negative feedback, is a very small pool. A prospective customer should thoroughly investigate the company's current operational status and ability to provide ongoing support and necessary documentation, such as DNO/G98 and battery schematics, before considering any engagement, as there is strong evidence to suggest they are no longer actively trading or fulfilling their obligations.
Reviews we've extracted from review platforms, sorted by date
Fantastic service from the team.The panels have been working well and am extremley satisifed withthe outcome.HERES THE ISSUE - I tried calling them today as I was needing some certificates and wanted to buy an extra battery.Seems as though they have gone bust and cant get hold of them. The Solar Panel market does seem to be full of quite a few rogue traders
I had my solar panels fit in on 25th of April 2024 and currently functioning well so far. I did not get the DNO/G98 certificate which a certificate requires applying to the National Grid by the installer and send back to me. I tried different ways to get hold of one of the company's representative via emails, that bounced back, and calls which didn't not go through. I managed to apply myself to the Grid but again I faced with another challenge of needing a Battery Schematics from the installer(DSF company) to apply for the SEG to my energy supplier.Now I do not know who I need to call to resolve this issue and who is going to sort out if the system goes faulty.
Emails bounce and phones aren't answered. Must have gone under :(Got my setup installed but it doesn't work properly and no idea how to get support now!
Not answering phone calls. Appear to probably have ceased trading?
I have just tried to get hold of them as have a partial installation and they have my money. Emails returned undelivered, phone not answered as went to an engaged tone etc. Will explore other options as they appear to still be operational, if only in name on Companies House. I have done a bit of digging through the web etc and do not hold out much hope, so contacted my credit company and have started a Section 75 for recovery of some funds against DFS Solar
FAQ about Dual Fuel Solutions
Which areas do you cover for solar panel installations?
We cover solar panel installations in Barnsley, Blackburn with Darwen, Blackpool, Bolton, Bradford, Burnley, Bury, Calderdale, and many other locations including Manchester, Liverpool, Preston, and Stoke-on-Trent.
What solar panel services do you provide to homeowners?
We focus on solar panel installations. A site visit helps confirm what is suitable for your roof and property.
How can I get a quote for solar panels at my home?
Request a quote through our contact details so we can arrange an assessment of your property and discuss options.
What happens during a solar panel installation?
The work usually starts with a survey, followed by fitting the panels and making the necessary connections. We aim to complete the job with minimal disruption.
Are there any local considerations for solar panels in areas like Barnsley or Blackburn?
Each location may have different roof types or planning aspects to review. A quote assessment will clarify what applies to your address.
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