The Natural Energy Company

I have just used the Natural Energy Company to manage the installation of some Solar Panels. Firstly they are recommended by octopus and I can see why.What a thoroughly professional, courteous and knowledgeable team. I felt safe in the knowledge they would do a fabulous job and they didn’t let me down. Thankyou to everybody involved from the initial site visit, the office communications, the roofing team and finally the electricians that wired and tested everything. A shout out to Ryan and Jack the electrical team who were so exceptionally happy and helpful- an absolute credit to the company.My panels are fantastic and look wonderful on the roof of my home.Can’t thank you enough for your care and obvious pride in doing a first class job. Would thoroughly recommend.

I chose the Natural Energy Company because of their considerable experience with Solar and Powerwall installations. They showed excellent communications and processes throughout the project.

The team were very professional and left a very tidy job inside and out. The lead engineer could not have been more helpful, we are very happy with the work.

Very professional company with a good knowledgeable team of installers whose workmanship was first class. Unfortunately some of the parts supplied by Valiant to integrate the wi fi with the main control system were incompatible and took some time sorting out with Valiant and Natural Energy. During this time however the system worked and I was able to get a good insight into how effective the system was going to be and can now monitor and control it via the app.

David convinced us that he could provide a system to heat two adjacent 200-year old buildings by running connecting pipes underneath stone steps that separated the two buildings would be “no problem”. Given a previous poor review about subcontractors doing the work, we asked specifically if he used subcontractors. When asked specifically about this, David promised that he only used his own staff. On the day of installation, 3 subcontractors arrived! They no longer work for him.First a 7KW Daikin was recommended. Later a 7KW Vaillant is better. One working day before installation, this must be a 10 KW Vaillant (which he had in stock). When it arrived, it was twice the size of the one we agreed!Next, it couldn’t be installed in the agreed place, but in a flower bed and not parallel to the house. The ASHP drains onto the concrete, 4” away from the soakaway hole.Then the pipes couldn’t be run under the steps (no builder!), so they went over the steps (looks ridiculous!), especially with white trunking that can’t take weight! It cost £500 to sort but David refused to contribute. It took weeks to commission and even longer to get it registered and the app working.Finally, we were misinformed that a maintenance contract (with his sister company) was required immediately for the warranty to be valid.Update: My negative review on the 'Renewables Installer Finder' has been removed: "We have been contacted by your ASHP installer, The Natural Energy Company, who has suspended your review on the Renewable Installer Finder website."

We visited Natural Green Energy and enquired about a new stove installation and a boiler replacement. Declan talked about the various options with us and explained everything very clearly. His product knowledge is excellent. The installation of both products was trouble free. The work is very neat and was carried out with care and efficiency. We are very satisfied with our experience. We would highly recommend Natural Green Energy.

A very pleasant experience. Quick and easy communication, very helpful and supportive.We are very happy with heat pump and solar. Thank you to the team.

Quick response with a comprehensive & competitive quotation to install a Tesla Powerwall. Richard came to do a site survey and patiently answered all my questions. Work to install the battery was carried out quickly and to a high standard (as expected as they are one of the very few Tesla-approved installers in North East Scotland). Communication and service pre & post sale and my overall experience with The Natural Energy has been excellent - highly recommended! I wouldn’t hesitate to use them again.

Excellent communication and information from this company throughout the design and installation of the air source heat pump. Disruption was kept to a minimum, despite it being a fairly major job in this case (new pipework and radiators as well as the heat pump). How well air source heat pumps perform is very sensitive to the system design (i.e. how the heat pump is connected to the radiator system, sizing of radiators etc) and this is something that The Natural Energy Company did very well and took great care over - after a winter with the heat pump the running efficiencies are very good, and the house has been lovely and warm the whole time - and more comfortable than it was with the previous oil boiler.

Throughout a fairly protracted process in which we were looking for a large amount of information and support on processes and systems which were alien to us, and throughout delays for planning consent and funding applications, the Natural Energy Company were patient, helpful and consistently professional. As a company they are extremely positive to work with and offer a tailored experience based on your need and circumstances. There is huge merit in operating like this, and it sets them apart from many. I would never hesitate to recommend them to others looking to manage their energy requirements.