PDP Services
About
PDP is a comprehensive service provider offering electrical, plumbing, heating, and renewable energy solutions, including solar panels and heat pumps. They are registered in England and provide services for domestic and commercial clients.
Pros
- Offers solar panels, heat pumps and battery storage
- Extensive coverage across South East England
- 4.3 out of 5 customer rating
- Comprehensive electrical and renewable services
Services
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Recent Reviews about PDP Services Ltd
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View on TrustpilotReview Summary for PDP Services Ltd
PDP Services Limited generally garners praise for their professionalism, efficiency, and the friendly, tidy nature of their engineers, particularly in boiler replacements and other domestic appliance installations like cooker hoods, where customers report quick, effective work and accurate problem diagnosis and resolution at a reasonable cost. However, the most significant weak spot appears to be their service for air source heat pumps (ASHPs) and follow-through on complex repairs or replacements, as one detailed complaint describes a deteriorating service quality over time, including property damage, engineers unfamiliar with specific systems, poor communication, failure to provide quotes, and demanding payment for unresolved issues. The company seems best suited for straightforward installation and repair tasks for standard home appliances like boilers and cooker hoods, rather than potentially more complex or specialist ASHP maintenance or replacement projects. Potential customers, especially those considering ASHP-related services, should clarify upfront the specific experience and qualifications of the allocated engineers for their system, ensure clear communication channels and follow-up procedures are established, and explicitly confirm their policy on payment for diagnostics when a repair or replacement is not ultimately performed by PDP.
Reviews we've extracted from review platforms, sorted by date
I wrote a review recently, it should have been for DPD, it was a 1*.I apologise to PDP. I have never used PDP and I have deleted the review.My apologies. Ian Jones
Terrible service over a number of years. In 2023 I had my lawn destroyed after PDP's engineers slopped glycol from the ASHP system all over it but I let it go as a one off.In 2024 I called them out to fix a dimplex ASHP. They had to send 2 engineers because the first seemed to be unfamiliar with the ASHP system. The second diagnosed the fault and said that he'd repair the board however I didn't hear anything so called to follow up. He'd gone sick!I was then told the ASHP could not be repaired and that I would need to replace the whole system. I chased PDP for a quote but never received it. It seems that they had an old email address on file and couldn't be bothered to call me.I couldn't go through winter without any heating / how water so went to another provider (A Greener Alternative) who have been so much better than PDP.My advice to potential customers would be to call around first. PDP used to be good but they've gone downhill over the years that I've used them.Despite failing to repair OR replace my ASHP, PDP have demanded that I pay £144 for calling them out to diagnose the faults (and leave us with no heating in Winter)!As others will see from PDP’s reply to my review, no comment about ruining my lawn, no comments about failing to call me back and leaving us stranded without heating. Their justification for terrible customer service is that I’d changed my email address since the last time they’d service my ASHP. Truly sad to be so let down after years of loyalty. As I already mentioned, there are other vendors that are providing much better service than PDP.
PDP are excellent. Professional, efficient, friendly. Rich did a great job of fitting a new cooker hood for me recently. Not an easy job but he made it look like it was!
PDP were excellent when they replaced my boiler. They were quick to find a replacement, turned up on time and did a first rate job. They also left the place tidy. Would highly recommend them.
Very friendly engineer very efficient at getting the work done done left it spotless
FAQ about PDP Services
Which areas do you cover for solar panel installations?
Services are available across Adur, Arun, Ashford, Brighton and Hove, Chichester, Crawley, East Hampshire, Eastbourne, Guildford, Hastings, Horsham, Lewes, Maidstone, Mid Sussex, Mole Valley, Reigate and Banstead, Rother, Sevenoaks, Tandridge, Tonbridge and Malling, Waverley, Wealden and Worthing.
How can battery storage be added to an existing solar setup?
Battery storage is offered alongside solar panels as part of the renewables work. A site assessment helps confirm the best fit for your property.
What is involved in fitting an EV charger at home?
EV charger installation is provided as one of the electrical and renewables services. Request a quote to discuss requirements for your specific location.
How do you decide if a heat pump is right for a property?
Heat pumps form part of the heating and renewables solutions offered. Suitability is checked through a visit after an initial quote request.
What steps follow when requesting a quote for renewables work?
Provide details of the required work such as solar or battery storage and your location within the coverage area. A tailored quote is then prepared based on this information.
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