OHM Energy

OHM are quick to respond and do what they say they will do. Professional and friendly. A great job ! thanks

I was satisfied with her help, she explained to me in a way I can understand

A challenging task was tackled expertly by this company. The team of Russell, Simon, Henry, Gino, Adam, and Josh were cheerful and skilled in replacing all the radiators, siting the pump and squeezing the cylinder into a small space. A new shower was fitted very neatly. Everything is now in place and working. It's too soon to tell if the system will cope with cold weather, but so far so good. I can recommend OHM Energy as a heat pump installer.

Quote was based on a Google photo.Did not take velux windows in consideration and had placed solar panels over them. No site visit. When asked to do site visit it all went quiet

Usually prompt communications - this year’s ASHP Certificate is much less informative than previous issues. Email advises “an expiry date listed on certificate” there is no expiry date!

TextEditMy charger not working properly sent them 60 to 70 emails to have it sorted they sent a engineer out to look at at and he said it's not working properly and you need a new one this have been going on for months i been telephone them they keep saying a manager will phone me back still waiting they are the worst customer service i deal with keep way from this company they are no good and I dont think they get betterUser's recommendation: Keep away not a good company.

OHM fitted our Heat pump 4 years ago and we have been delighted with the efficiency of the system and the excellent customer service.They have now competed 3 annual services and have always been efficient and helpful. The most recent service was completed this week and was comprehensive in both technical service and administration. 5 stars...Phil

OHM Energy were called to investigate my hot water not heating up to temp. They charged me £305 never fixed the problem and gave me completely false information, which I assume to justify their charges. They said I needed to change a 3 way port valve which cost me another £280. All a load of rubbish. Called a local plumber, who reverted back to the OLD 3 way port valve as nothing wrong with it and found the actual issue which was a simple hot water leak. They company will claim my system is "complicated", I would suggest to OHM Energy if it is "complicated" then maybe they should try another business. In addition to that, if you can't find the fault, don't just make things up and incur more cost to your customer. Walk away with your call out charge and be happy. Waste of money.

Booking an engineer was very easy, despite how close it was to Christmas when I contacted them. The engineer arrived early which I appreciated. Work was done quickly and to the original price, they also gave me advice on my system and works that may be needed down the line.

A follow up on my previous review.They have now admitted that there is a problem with my charger!Instead of charging 6p a KW between 00:30 and 04:30, which is what I set the price cap at, it's still charging me 14p a KW twice as much!I have asked for a refund, this has been going on since December last year, won't hold my breath BUT I will NOT give up.