Logic Group
About
Logic Group is a comprehensive service provider in Cumbria, offering expert plumbing, heating, electrical, and renewable energy solutions including solar PV and heat pumps. They serve a wide area, ensuring reliable and professional installations and maintenance.
Pros & Cons
Pros
- Comprehensive renewables including solar PV, heat pumps and Boiler Upgrade Scheme
- Serves Eden, Northumberland and South Lakeland
- Strong customer rating of 4.3 out of 5 from 20 reviews
- Wide range of heating, plumbing and electrical services
Cons
- Some customers report billing discrepancies and unexpected charges
Services
Service Areas
Recent Reviews about Logic Group
Trustpilot
View on TrustpilotReview Summary for Logic Group
Logic Group is frequently praised by customers for its professional, friendly, and knowledgeable engineers, often highlighting their punctuality, efficiency, and tidy work ethic across a range of services from boiler installations to solar panel and heat pump installations. The company appears particularly well-suited for comprehensive plumbing and heating solutions, including emergency boiler repairs, as well as renewable energy installations like solar panels and heat pumps, with many customers appreciating their ability to provide quick quotes and schedule work promptly. However, a recurring weak spot in the reviews concerns pricing transparency and perceived overcharging, with some customers reporting unexpected costs after initial agreements or feeling that repair charges were disproportionately high compared to the actual work or parts involved, especially in situations where initial assessments led to significantly higher final bills. Therefore, before engaging Logic Group, a customer should thoroughly clarify all aspects of the pricing, including potential additional charges for parts and labor, and seek a detailed breakdown of costs to avoid any surprises.
Reviews we've extracted from review platforms, sorted by date
Excellent service. My boiler had broken when I moved into my new home and logic provided a professional and friendly service. Boiler was fitted in a very quick time. Would recommend this service.
They came to meter by their what was wrong with my banksy boiler but the plane wasn't lighting he showed up on their side day very well then he perceived it to pad the bell out by saying I needed I knew it nighter which was yes because that was support they went on to say new sensor neurological leads new front cabinet door a new pressure gauge he claimed the new front door the cabinet and the pressure gauge was to stop carbon carbon dioxide from leaking out he then a method the saints up wasn't required if you're thinking of using that company make sure you know what is required and how much it costs the belly tried to get me to agree to with £612 pounds with the work itself was about £150. I would suggest to the owner of this company he looks like the training of his staff what an engineer to turn around to a customer and say well I know what I'm doing so I'll do what I like it's not good customer service it may be needs training to his engineers toward the customer it's always right he's the one paying the bill .
Ian arrived on time and was extremely professional and certainly knows his trade! He was meticulous with all his work and the quality of the finish for our en-suite was impressive.He left everything neat and tidy and worked SO hard. He was also a genuinely nice guy.Carl helped us out at the last minute when our previous plumber let us down with his workmanship. He fitted us in at very short notice to enable us to get the en-suite finished.We have been so impressed with Logic that you will now be our go-to team for anything plumbing related. We have told our friends how impressed we have been and given your details out. It is hard to find a reliable, trustworthy and professional plumber and we have certainly found one with Logic.
I chose Logic to instal a replacement heat pump because they were local - within 100 miles! - and had good reviews.Everything from the assessment visit, quotation (with answers to my supplementary questions), the 5 man installation team and a follow up visit were handles with courtesy and competency.I had had a bad experience with the previous (austrian) pump that ceased to function properly over 2 winters until the company ceased to engage with either myself or the engineer. So I am delighted to find a local company.I hope our relationship continues positively
Fast quote and scheduled the work so it was done before I went on holiday, Work was to a high standard and cleaned up after them. Friendly team. Would recommend (indeed, I have today to someone looking for an electrician).
FAQ about Logic Group
Which types of heat pumps do you install and where?
We install both air source and ground source heat pumps across Eden, Northumberland and South Lakeland. These form part of our renewables offering in Cumbria.
What solar work can you carry out?
We supply and fit solar PV and solar thermal systems. These are listed among our renewable energy services.
Do you handle EV charger installations?
Yes, we install EV chargers as part of our electrical and renewables services in the listed areas.
How can I arrange a quote for the Boiler Upgrade Scheme?
Request a free quote so we can check eligibility and explain how the scheme applies to your property.
What happens during a typical renewables installation?
Our team handles the relevant plumbing, heating and electrical work needed for the chosen system. You can discuss the exact steps when you request a quote.
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