Energie

Booked a service. Told on the morning of the service that the engineer called in sick so rearranged for the afternoon. Waited in and no one turned up or contacted me. Very poor service and communication.

I received a letter several months ago offering a service on my heatpump. I kept the letter for future use as I had my installer service the system. Now there is an issue with my pump and the original installer isn’t interested in helping. I phoned Energie and explained the problem. The helpful lady managed to send one of their engineers out the same afternoon. They diagnosed the problem as it was a faulty diverter. Now I’m back up and running and warm again. I shall be using you for my annual service from now on!

Carried out my heat pump service yesterday. I have a Daikin heat pump and for the last few years I've had Daikin themselves service the unit. I received a letter from energies solutions that they were carrying out a service at my neighbours. I'm really impressed. They were here for almost 2 hours and the service report documentation I received within a few moments of them leaving my property was so detailed. Far more detailed than what I was expecting and used to. Would certainly recommend.

Had the amazing Jordan round that not only serviced my Mitsubishi heatpump but also showed me how to use it. Turns out the developers installer hadn’t set it up properly at all which could have cost me thousands extra in running costs and unnecessary additional wear and tear. Thank you very much. Looking forward to being warm this winter.

I have been using Energie Solutions for 3 years now to service my heat source pump. I have a Daikin heatpump. The engineer has just left after being here for almost 2 hours. I would recommend this company to anyone with a heatpump. They are professional, knowledgeable and very efficient. All the way through from initially contacting them and then each year. They answer the phone, the paperwork is excellent. I’m joining a service plan with them now. Many thanks again! Rose and John

Just had my Samsung heatpump serviced. This company have provided a far better service than we have ever had. You certainly do get what you pay for ! Was here for 1.5 hours and then have provided a in depth report. I had a few questions which the engineer answered in depth. Other companies I have used in the past have been here no longer than 25 minutes. Will certainly be using again and most def recommend.

I wish I had looked at some of the negative reviews, before I agreed to let them service my solar set up. I was contacted unsolicited, with the offer of a discount as they were going to be in the area. My solar thermal systems were all working fine and not long ago serviced, so was shocked that the engineer diagnosed so many problems and decided, without asking, to decommission the system - pending a job card and remedial work quote. Was then quoted £2300 to fix. Managed to get a second opinion from a reputable company who physically showed me that my cold water tanks were fine, and that the fluid was fine (and just needed some air removed). At a quarter of the price, I was back up and running, albeit having lost a month of usage at the peak of summer. After complaining, Energie Solutions did investigate (and did communicate), but stood by their diagnosis and did not offer any type of refund. The icing on the cake was trying to encourage me not to leave a Google review! Clearly, this company has some good reviews, so if you're considering them, I'd just suggest you just get multiple quotes (including follow up rates) and opinions before proceeding.

Very professional and told us exactly what they done

Just had a complete PV Solar system fitted with a 9KW battery, having shopped around I found the price to be fair and felt confident and reassured bt the knowledge of those I spoke to. I would be happy to recommend energie solutions to anyone in the future.

It is difficult to find companies with the skills and experience necessary to service and repair ASHPs frequently when looking for suitable companies the people I spoke with were not interested in the work so it was a breath of fresh air to find Nigel and the team at Energie Solutions who were knowledgeable and talked through all the options for my unit. First rate service from Owen and Jack who came out to fit repair a fault and also to correct issues which had been present since the unit had been originally installed by the builder and their plumbers. So pleased with the service have taken out a service plan highly recommended