Energie
About
ENERGIE is a national and international leader in manufacturing efficient thermodynamic solar systems and heat pumps, with over 40 years of expertise. They are a benchmark in technological advancement, dedicated to helping customers save up to 80% on water heating costs.
Pros & Cons
Pros
- Extensive coverage across East Anglia and Kent
- Specialist in thermodynamic solar systems and heat pumps
- Over 40 years manufacturing expertise
- Range of services including heat pumps, solar panels and water heating
Cons
- Some customers report communication and reliability issues
Services
Service Areas
Recent Reviews about Energie Solutions
Trustpilot
View on TrustpilotReview Summary for Energie Solutions
Energie Solutions receives consistent praise for the detailed nature of their servicing, with many customers noting the depth of their reports and the thoroughness of engineers, who often spend 1.5 to 2 hours on a single service. They are frequently commended for their responsiveness, with some customers reporting same-day or next-day service for urgent repairs, and engineers often offer useful instruction on system operation. However, a significant weak spot emerges in inconsistent communication and reliability, particularly regarding service appointments and follow-ups, with multiple instances of missed appointments or inadequate support. There are also recurring concerns about the pricing of repairs and a perceived tendency to diagnose extensive, costly work, sometimes with disclaimers that the proposed fixes are not guaranteed, leading to accusations of overcharging or questionable diagnoses. Energie Solutions appears best suited to heat pump owners seeking comprehensive annual servicing or in need of urgent repairs from knowledgeable technicians, especially those with Daikin, Mitsubishi, or Samsung heat pumps, as these are frequently mentioned in positive reviews. Customers should clarify the exact scope of any diagnostic work, the cost and necessity of proposed repairs, and explicitly confirm whether all suggested repairs by Energie Solutions are guaranteed to resolve the issue before committing to any significant work beyond routine servicing.
Reviews we've extracted from review platforms, sorted by date
Booked a service. Told on the morning of the service that the engineer called in sick so rearranged for the afternoon. Waited in and no one turned up or contacted me. Very poor service and communication.
I received a letter several months ago offering a service on my heatpump. I kept the letter for future use as I had my installer service the system. Now there is an issue with my pump and the original installer isn’t interested in helping. I phoned Energie and explained the problem. The helpful lady managed to send one of their engineers out the same afternoon. They diagnosed the problem as it was a faulty diverter. Now I’m back up and running and warm again. I shall be using you for my annual service from now on!
Carried out my heat pump service yesterday. I have a Daikin heat pump and for the last few years I've had Daikin themselves service the unit. I received a letter from energies solutions that they were carrying out a service at my neighbours. I'm really impressed. They were here for almost 2 hours and the service report documentation I received within a few moments of them leaving my property was so detailed. Far more detailed than what I was expecting and used to. Would certainly recommend.
Had the amazing Jordan round that not only serviced my Mitsubishi heatpump but also showed me how to use it. Turns out the developers installer hadn’t set it up properly at all which could have cost me thousands extra in running costs and unnecessary additional wear and tear. Thank you very much. Looking forward to being warm this winter.
I have been using Energie Solutions for 3 years now to service my heat source pump. I have a Daikin heatpump. The engineer has just left after being here for almost 2 hours. I would recommend this company to anyone with a heatpump. They are professional, knowledgeable and very efficient. All the way through from initially contacting them and then each year. They answer the phone, the paperwork is excellent. I’m joining a service plan with them now. Many thanks again! Rose and John
FAQ about Energie
Which renewable services do you offer for home heating and hot water?
We install heat pumps, solar panels, thermodynamic solar systems and water heating solutions for homeowners.
Which districts do you cover for heat pump installations?
Our coverage includes Babergh, Braintree, Breckland, Broadland, Cambridge, Canterbury, Chelmsford, Colchester and many surrounding areas.
How does a homeowner in Norwich arrange a quote for solar panels?
Homeowners in Norwich can request a quote by supplying basic property details and heating requirements to our team.
What experience supports your thermodynamic solar systems?
We draw on over 40 years of expertise in manufacturing efficient thermodynamic solar systems and heat pumps.
What should I expect when installing thermodynamic solar systems with water heating?
An initial site assessment is followed by fitting the equipment and connecting it to your existing hot water system; request a quote for details specific to your home.
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