Dartmoor Energy

I really don’t like leaving negative reviews but I was let down by this company and given there is so much hype at the moment about energy company scams I thought it was important to warn others especially as it’s often older folks like me who get lead on.Be wary when using this company. I was badly let down after having a survey down by Mark Watling - the Head of Retrofit Assessments- in March 2025 who visited on two occasions, did all the paperwork and reassured me that I was an ideal candidate for a retrofit of a heat pump and solar panels with a full grant due to my health conditions and age (62). He checked my cavity walls and again reassured me that everything was in order. I waited and waited, he kept reassuring me that everything was fine and the funders were slow. Then 6 months later I have just been told he’s left the company and that I was NEVER a candidate for the grant as my property has cavity walls which their head assessor knew and actually checked! I’ve been strung along all this time and all I got from his replacement Max Roper, the Retro Fit Director, was an off hand apology in an email telling me Mark Watling had left the company. I was initially reassured by the reviews on Google and the apparent award winning credentials of this company but sadly I was duped. Fortunately I wasn’t left out of pocket but I have wasted months (I contacted them in the Spring so it would be done by the winter) when I could have been looking for other alternatives and now there is little time before the winter sets in.So be wary and do your homework and don’t trust this company too easily. If you are reading this I hope you have a better experience than me.