AES Smart

Review Summary for AES Smart Metering Ltd

AES Smart Metering Ltd. consistently receives high praise for its engineers, who are frequently described as polite, professional, efficient, knowledgeable, and helpful, often going the extra mile to explain the new smart meter systems and ensure a clean working area. Customers also appreciate the prompt arrival of engineers and the timely communication regarding appointments, with many mentioning receiving calls before visits. However, a significant weak spot, though seemingly rare, involves instances where the In-Home Display (IHD) unit or meter readings were not provided, and in one notable case, an IHD was reportedly taken away by the engineer, leading to considerable customer frustration about not being able to monitor usage. The company appears well-suited to customers seeking standard smart meter installations for both gas and electricity, particularly those who value clear communication and a professional, informative engineer. Before ordering, a customer should specifically clarify that an In-Home Display will be provided and fully set up, and that initial meter readings will be documented and shared, especially given the isolated but impactful past issues concerning these specific aspects.