Abacus Energy Solutions

I had a site survey booked in for 2 December through Ellis. No one turned up at the designated time and I contacted the office the same day, speaking to someone who sounded like a manager. They said they would get one of the sales guys to contact me that day. I'm still waiting...................☹️☹️☹️. Based on the other reviews I presume they do a decent job when they actually get to your house but the poor communication and missed appointment suggest a lack of organisation at their main office, which doesn't inspire confidence. Further to your reply:- I have a text message from Ellis dated Wednesday 20 November at 11.15am confirming the 2 December appointment.- I have a record of a phone call to your office on 2 December at 11.40You will have access to this information so this should provide you with everything you need.

I had a meetings with a number of installers. They ranged from being just Salesmen, wanting to sell you their equipment and not being open to a discussion, through to knowledgable practical blokes, prepared to listen. The prices for similar solutions spanned over £6k difference. Do your research, pick your installer.I found Michael, Alex and the team at Abacus absolutely superb. Nothing was too much trouble, everything was explained and there was no pressure sales involved. They kept me informed every step of the way from the initial sales meeting through to the final sign off once the system had been installed.I have no hesitation in recommending the team at Abacus. Thank you!

Abacus helped us out with both ASHP and Solar Panels. Michael was very good at explaining to us in layman's terms and didn't mind answering dozens of questions. Alex is on top of all the necessary paperwork and I felt comfortable at all times in the process. Would recommended without hesitation.

After a lot of research I decided to appoint Abacus for Solar panels, heat pump, water cylinder and batteries. The installation for the heat pump happened in November on a very cold winters day, the install took 2 days and I was without heating for a couple of hours once the gas boiler was disconnected.The Air source heat pump quickly heated the house. Extremely courteous professional tradesmen who worked in the bitter cold.Once the heat pump had been installed the Solar panels were installed a few days later, this was a very quick process to put them on the roof once in place it was over to the electricians who installed the panels and batteries to the mains electric.Again extremely professional and with minimum disruption.Prior to install I switched my energy to octopus who have several energy tariffs for solar export and for heat pumps and electric car charging.I have had my Solar system with heat pump batteries and hot water cylinder for nearly 12 months and it is the best decision I have made. I have saved nearly £2000 on my energy bill and I have been paid nearly £400 for the export of the excess electricity.Abacus energy solutions managed my expectations brilliantly, they under promised and over delivered. In my opinion if you are looking for a company to install solar, heat pumps, water cylinders and batteries, look no further than Abacus

Abacus were the best and helped us when we needed it. We moved into a new house which had an old boiler and in the second week the boiler stopped working. We already had plans to have an air heat source pump fitted.I called Abacus and a few other companies and I felt from the beginning that Abacus were the best fit.Alex and Ellis where great at answering all questions.They offered open and honest advice over the phone which led me to book an appointment with Michael After the appointment with Michael, Abacus realised the urgency of our needs and helped rush through the installation. They helped with all the paperwork for the grants and updated us frequently about all aspects of the the order and installation. The installers that work for Abacus are amazing. They know exactly what they're doing how best to install the systems. Very friendly. Very tidy. You can tell when people are professionals and Abacus are true pros

Abacus were an excellent company to deal with, from the outset they were responsive to our questions and concerns and honest about the performance of the system with our house. They sorted the grant ahead of the installation and confirmed the installation date, the installers turned up bright and early and were incredibly respectful of the house and me working from home. They finished most things within three days, coming back to remove the gas flue and some pipe cover at later date (some of the cover was the wrong cover.) The only slight issues were some finishing in the attic and the electrician's choice of wire route which was not ideal but not a disaster. I would give the 4.5 stars, but that's not an option. Otherwise Mike's final inspection helped set up the system to suit our habits and was a good sign off on the experience.

Customer service and interaction is one of the hallmarks of Michael’s team. They were professional, friendly and very knowledgeable. The install was clean and tidy and they consulted on the positioning of all the kit to my satisfaction. Follow up service from Michael to make sure everything has been running well has been excellent too.

The installation team were fabulous and worked outside in conditions I have never seen anyone work in since my old oil rig days working in the North Sea .Nothing was a problem even the bits I was instructed to have ready for them and they were very patient waiting for me Their workmanship was top class and their lagging of the pipe work the neatest I have ever seen .Our house is toasty and kWh useage is very low . If I could give them 11 out of ten I would ! Don’t hesitate to use this company they are top notch

Michael arrived at our house, gave us some honest advice and helped us make a difficult decision easy, we were happy with the price. Alex from the office kept in contact all the time keeping us informed. when the team arrived to fit the panels and batteries. They were happy polite and extremely hard working all completed in a day. Really clean and tidy great job.

The overall experience with Abacus Energy was very streamlined & easy to navigate. Very professional & they explained the process clearly. No ambiguity & I would definitely recommend them.