Abacus Energy Solutions Limited

Abacus were the best and helped us when we needed it. We moved into a new house which had an old boiler and in the second week the boiler stopped working. We already had plans to have an air heat source pump fitted.I called Abacus and a few other companies and I felt from the beginning that Abacus were the best fit.Alex and Ellis where great at answering all questions.They offered open and honest advice over the phone which led me to book an appointment with Michael After the appointment with Michael, Abacus realised the urgency of our needs and helped rush through the installation. They helped with all the paperwork for the grants and updated us frequently about all aspects of the the order and installation. The installers that work for Abacus are amazing. They know exactly what they're doing how best to install the systems. Very friendly. Very tidy. You can tell when people are professionals and Abacus are true pros

Abacus were an excellent company to deal with, from the outset they were responsive to our questions and concerns and honest about the performance of the system with our house. They sorted the grant ahead of the installation and confirmed the installation date, the installers turned up bright and early and were incredibly respectful of the house and me working from home. They finished most things within three days, coming back to remove the gas flue and some pipe cover at later date (some of the cover was the wrong cover.) The only slight issues were some finishing in the attic and the electrician's choice of wire route which was not ideal but not a disaster. I would give the 4.5 stars, but that's not an option. Otherwise Mike's final inspection helped set up the system to suit our habits and was a good sign off on the experience.

Customer service and interaction is one of the hallmarks of Michael’s team. They were professional, friendly and very knowledgeable. The install was clean and tidy and they consulted on the positioning of all the kit to my satisfaction. Follow up service from Michael to make sure everything has been running well has been excellent too.

The installation team were fabulous and worked outside in conditions I have never seen anyone work in since my old oil rig days working in the North Sea .Nothing was a problem even the bits I was instructed to have ready for them and they were very patient waiting for me Their workmanship was top class and their lagging of the pipe work the neatest I have ever seen .Our house is toasty and kWh useage is very low . If I could give them 11 out of ten I would ! Don’t hesitate to use this company they are top notch

Michael arrived at our house, gave us some honest advice and helped us make a difficult decision easy, we were happy with the price. Alex from the office kept in contact all the time keeping us informed. when the team arrived to fit the panels and batteries. They were happy polite and extremely hard working all completed in a day. Really clean and tidy great job.

The overall experience with Abacus Energy was very streamlined & easy to navigate. Very professional & they explained the process clearly. No ambiguity & I would definitely recommend them.

I have been insulating my 1928 semi with the idea that l wanted to get rid of gas, and go for an air sourced heat pump. Micheal came to see me to discuss installing an air sourced heat pump and dissuaded me from installing one! This is because l want to have different ambient temperatures in various areas of my home. He explained that the only way to achieve this is by having different size radiators, and turning radiators down for cooler areas. This reduces the flow and causes the compressor to have to work harder, and to keep switching off and on. How great of Micheal that he dissuaded me. He is an engineer who puts people's needs first, not a salesman. Well done Abacus!

Very difficult to book service. Service quality not good . Extremely difficult to get to speak to anyone. Phone calls not returned.Very expensive mistake.

From the beginning of the process to the installation, Abacus Energy Solutions were absolutely professional, exceptionally knowledgable and with a first class customer care. The installation crew was of outstanding quality. Working efficiently and with a smile. Never short of a funny quip. This was a completely stress free project, thanks to Abacus Energy Solutions. Solutions by name, solutions is their end game.Thank you very much.

Abacus were great from pricing to install. Not many companies like this. Michael came out gave a hassle free price and explained everything. Abacus were the only company that came out priced me and gave good information without me needing to do anything After accepting the price.alex was great. Sorted my grant and installation keeping me I formed through the whole process. The installation was carried out in a timely manner . The nibe air source heat pump is quiet. Heats my water quickly. Need to see if it will heat my home in winter but I'm 100 per cent sure it will

After contacting a number of companies some time ago, I chose Abacus Energy Solutions Limited to replace my gas boiler (which was beyond the end of its service life) with a Nibe air source heat pump supported by a GivEnergy battery system (I had solar panels installed some years ago).From the potential suppliers I considered, Abacus provided me with clear and detailed information on the system it proposed and how it would effectively fit into my dormer bungalow. Other companies were vague on what I would get, proposed components that had inferior reviews and/or proposed an approach requiring significantly more work and disruption to my home. Michael and Alex of Abacus also gave me confidence in the company as they were readily available to answer the many detailed questions I had; demonstrating sound knowledge of the products Abacus had selected and planned to install.Prior to the agreed date of installation, Abacus kept my informed of what was happening in the background and sub-contractors engaged by Abacus arrived to undertake the 3-day install as planned. Although it was an intense 3 days, the installation went to plan with the sub-contactors respecting my home and clearing up after their work. I chose for the installation work take place in June so will have to wait until the winter months to confirm that the system is capable of heating my home effectively. I can however confirm that the heat pump is delivering ample domestic hot water and, as expected in the summer months, the GivEnery battery system is harvesting my solar generation and meeting my electrical needs without need to recharge overnight on my off-peak tariff.Now that the installation is complete, I will continue to use Abacus through its care plan for the system’s annual service and any technical support I need for the system.I highly commend Abacus Energy Soluttions Limited as an organisation that appears competent and knowledgeable of domestic heat pumps and battery storage systems.

Nice people to work with. Did a great job specifying and installing our heat pump. Listened to what we wanted and planned a solution to match. Delivered with minimal disruption to our house on time and to spec. Properly experienced engineers who have installed loads of heat pumps and know what they are doing. Delivers everything we expected with no dramas. Can highly recommend.

The job was completed as planned. The staff at Abacus who arranged the job were friendly, helpful and easy to engage with from the first enquiry through to the end. The engineers were polite and friendly. On the second day, the heating engineer had misplaced his hand tools overnight and so had to go and buy new ones which caused a delay but he worked until the job was completed just before 6pm. He returned the following day because he couldn’t find his drill - which wasn’t here - so I hope he finds his missing tools!

Air Source Heat Pump installation. The entire team from the office to the installation team have been fantastic. Throughout they have had great communication, maintained flexibility (due to my changing availability) and provided an excellent level of customer care. The installation team were prompt, kept my house tidy and thoroughly explained everything before they left. As the installation took 2 days they also worked hard on the first to ensure they left me with hot water overnight, which was appreciated. Whilst there is an aftercare service provided they aren't pushy about it - like some companies can be - which is to their credit. Overall, a painless process (as they also dealt swiftly with all the grant paperwork) by a reliable and friendly team. I'd highly recommend this company to anyone considering changing their system. They also do electric car chargers which they have done for a family member at a reasonable cost, again to a high standard. 🙂

Very pleased with the solar installation from Abacus Energy Solutions. Following assessment of our requirements date for installation arranged very promptly. Would have been completed in one visit but had to wait for the delivery of one component delayed from the supplier and resolution of issue installing battery in loft. Since commissioning, even in the depths of winter, the panels have seen a marked reduction in our needs for supply from the electric company and we are looking forward to seeing a return from the electricity generated during the sunnier months.

ASHP installed June 2023 along with Solar iBoost and car charger. Revisited several times to check and perform snagging. System is great when paired with PV, much better than a gas combi-boiler and we can make use of cheap night-time electricity from Octopus to charge batteries then use for the heating during the day. They also sorted all paperwork for the government scheme and did an MCS cert for our solar PV so we can now get export payments which is definitely worth it during the summer months.Really glad we chose a local company that want to do a good job for all the right reasons.

We had an ASHP installed in December. The initial discussions were very helpful and timely and the work was carried out as planned, with minimum fuss; the house was left tidy. Since installation communication has been slower so far, though little needed.See more

Abacus Energy Solutions Installed the Air Source Heat Pump over 3 long days in early March 2021, working outside and in a cold cramped loft space.Before the site installers left, they fully explained the system and control panel workings and tidied up after themselves.The only slight issue was leaving a couple of metres of pipe unlagged. This was easily resolved in and only took a couple of minutes in the loft to sort out.The whole team at Abacus Energy Solutions were always helpful when we needed advice or help.We would certainly recommend this company.See more