Abacus Energy Solutions

Abacus were the best and helped us when we needed it. We moved into a new house which had an old boiler and in the second week the boiler stopped working. We already had plans to have an air heat source pump fitted.I called Abacus and a few other companies and I felt from the beginning that Abacus were the best fit.Alex and Ellis where great at answering all questions.They offered open and honest advice over the phone which led me to book an appointment with Michael After the appointment with Michael, Abacus realised the urgency of our needs and helped rush through the installation. They helped with all the paperwork for the grants and updated us frequently about all aspects of the the order and installation. The installers that work for Abacus are amazing. They know exactly what they're doing how best to install the systems. Very friendly. Very tidy. You can tell when people are professionals and Abacus are true pros

Abacus were an excellent company to deal with, from the outset they were responsive to our questions and concerns and honest about the performance of the system with our house. They sorted the grant ahead of the installation and confirmed the installation date, the installers turned up bright and early and were incredibly respectful of the house and me working from home. They finished most things within three days, coming back to remove the gas flue and some pipe cover at later date (some of the cover was the wrong cover.) The only slight issues were some finishing in the attic and the electrician's choice of wire route which was not ideal but not a disaster. I would give the 4.5 stars, but that's not an option. Otherwise Mike's final inspection helped set up the system to suit our habits and was a good sign off on the experience.

Customer service and interaction is one of the hallmarks of Michael’s team. They were professional, friendly and very knowledgeable. The install was clean and tidy and they consulted on the positioning of all the kit to my satisfaction. Follow up service from Michael to make sure everything has been running well has been excellent too.

The installation team were fabulous and worked outside in conditions I have never seen anyone work in since my old oil rig days working in the North Sea .Nothing was a problem even the bits I was instructed to have ready for them and they were very patient waiting for me Their workmanship was top class and their lagging of the pipe work the neatest I have ever seen .Our house is toasty and kWh useage is very low . If I could give them 11 out of ten I would ! Don’t hesitate to use this company they are top notch

Michael arrived at our house, gave us some honest advice and helped us make a difficult decision easy, we were happy with the price. Alex from the office kept in contact all the time keeping us informed. when the team arrived to fit the panels and batteries. They were happy polite and extremely hard working all completed in a day. Really clean and tidy great job.

The overall experience with Abacus Energy was very streamlined & easy to navigate. Very professional & they explained the process clearly. No ambiguity & I would definitely recommend them.

I have been insulating my 1928 semi with the idea that l wanted to get rid of gas, and go for an air sourced heat pump. Micheal came to see me to discuss installing an air sourced heat pump and dissuaded me from installing one! This is because l want to have different ambient temperatures in various areas of my home. He explained that the only way to achieve this is by having different size radiators, and turning radiators down for cooler areas. This reduces the flow and causes the compressor to have to work harder, and to keep switching off and on. How great of Micheal that he dissuaded me. He is an engineer who puts people's needs first, not a salesman. Well done Abacus!

Very difficult to book service. Service quality not good . Extremely difficult to get to speak to anyone. Phone calls not returned.Very expensive mistake.

From the beginning of the process to the installation, Abacus Energy Solutions were absolutely professional, exceptionally knowledgable and with a first class customer care. The installation crew was of outstanding quality. Working efficiently and with a smile. Never short of a funny quip. This was a completely stress free project, thanks to Abacus Energy Solutions. Solutions by name, solutions is their end game.Thank you very much.

Abacus were great from pricing to install. Not many companies like this. Michael came out gave a hassle free price and explained everything. Abacus were the only company that came out priced me and gave good information without me needing to do anything After accepting the price.alex was great. Sorted my grant and installation keeping me I formed through the whole process. The installation was carried out in a timely manner . The nibe air source heat pump is quiet. Heats my water quickly. Need to see if it will heat my home in winter but I'm 100 per cent sure it will