William Smith Heating Solutions Glasgow

Bought boiler and fitted by William Smith Heating all going reasonable except when there was an issue while Boiler was under warranty. Was informed that they had contacted worcester to contact me but nothing I chased up with William Smith heating to be told they had passed it on although supplied no proof of this. Chased again was told they will call me. After being with this company for 10 years I would at least expect a reply from my emails re servicing and re the warranty. The fact William Smith heating never chased, Passed on proof they had sent to company and now dont even reply to emails re servicing. As you would expect part went faulty as not replaced or resolved under contract.

I have read a lot of the negative comments on this company and thought maybe you were writing about a different one from the one I used. I have to say I have not had a service as yet and I only got the system installed in September. I could not praise the two guys who installed my dad’s heating system. We had just lost my dad so it was a hard time for us. Robert and his colleague sorry didn’t get their name went above and beyond for us on the few days it took to install the system. They were friendly hard working and cleaned up after themselves. This is a rarity nowadays as most companies state they don’t take the rubbish away. Robert ensured everything was safe and we were satisfied with the work which we were. Would highly recommend company and I don’t know how many staff work there but if they all work to the same standard as Robert you’re in safe hands.

Good Friday this year.Boiler service carried out by William Smith with whom we have done business for many years.Following service (during which the engineer was clearly very anxious to finish) the site was left in unsatisfactory condition being wet and requiring drying.Later we found that the system was inoperable - no heating or hot water.Being octogenarian people we telephoned the Company to seek guidance or advice.We opted to request any assistance possible but received no contact at any time over the holiday weekendNo telephone contact whatever.If this is “excellent customer service” I wish to disagree and shall now seek what I regard as service to the satisfaction of the customer elsewhere.

I've held off writing this review for several reasons until now.NEVER trust this company to install a new heating system for you! To start off with, their customer service is awful! There is none!!!! The staff are rude full stop!The gas boiler they fitted for me was condemned by Worcester Bosch within a year of this company fitting it. It was unsafe due to a number of installation faults.The gas flue was fitted without important screws in place. The condensate discharge pipe was not correctly routed to a drain. They left it discharging freely under my living room floorboards, which could have eventually rotted away my foundations as the discharge is acidic. The gas pipe outside of my house leading upstairs to the boiler was not securely fitted to the wall, incorrect fittings were used and it was not gas safe compliant. The regulator was also not secured to the wall correctly.And to top it all off, I discovered that when the William Smith installer installed the flue on the top of the boiler, he routed the flue into the loft, but instead of routing it around the joist, he cut the joist to make way for the flue. The joist he cut was one of 3 main support joists that hold my roof together. This wasn't discovered until a year later when I had to get a reputable company out to rectify all the shoddy work. I contacted the company several times to get my free service but constantly got got cancelled on the day. This happened 3 times and I even tried to talk to one of the engineers who was working in a friends house only for them to turn nasty on me. The manager was no better and did not like to be criticised for the bad service and blamed covid! Covid is not an excuse for bad attitude! All in all it cost me over £1500 to have the work they did corrected and brought up to gas safe standard!I have pictures and paperwork to back up all my claims and I will be going to Gas Safe with this!Update: 23/02/23 - In response to your claim that I was abusive to your member of staff, the lady who's house the worker was attending can confirm I was not abusive to your engineer. Before you delete my details....feel free to contact me and I'll happy forward on the bill for the corrective work I had to have carried out.Absolute cowboy outfit!Update: 24/02/23 - Your negative feedback on trust pilot speaks volumes.

Honestly go elsewhere! This company is a joke. They cancel their appointmentsat the last minute numerous times.The guys that come out to do the install and service are good but the management and after sales are appalling. The only reason we stuck with them for the 2nd years service was because we thought it was free but no it’s just the first year. So we waited months (after cancellations again this year) and got landed with a £155 bill. No costs were mentioned on the email telling us to book mind you…. Spend more and go elsewhere!!