TSG Building Services
About
TSG Building Services plc is an award-winning, multi-disciplined building services and construction company, offering mechanical, renewable, commercial, electrical, and property refurbishment solutions for social housing and varied clients.
Pros & Cons
Pros
- Award-winning multi-disciplined building services company
- Wide range of services including mechanical, renewable and refurbishment works
- Coverage across multiple Hertfordshire districts including Barnet and St Albans
- Offers servicing, maintenance and new build solutions
Cons
- Some reviewers report unreliable engineer attendance and poor customer service
Services
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Recent Reviews about TSG Building Services Plc
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View on TrustpilotReview Summary for TSG Building Services Plc
TSG Building Services Plc garners occasional praise for individual engineers who are described as polite, thorough, and effective, particularly in resolving urgent heating or hot water issues and performing gas checks; however, these positive experiences appear to be outliers within a broader pattern of significant dissatisfaction. The most common problems reported overwhelmingly concern poor communication, missed appointments, and extended periods without heating or hot water, with customer service frequently described as unhelpful or nonexistent. Additionally, there are recurring complaints about the quality of workmanship, with issues ranging from badly fitted components and damaged property to engineers leaving behind new problems after a visit, sometimes even implying deliberate damage or corner-cutting. The company appears best suited for social housing clients or those with contracts managed by local councils, given a significant portion of reviews mention council housing or contractors. Before ordering, potential customers should clarify expected response times for various services, the specific qualifications and training of the assigned engineers for complex installations, and the company's policy on rectifying shoddy work or addressing complaints, especially given allegations of aggressive staff and a disregard for safety.
Reviews we've extracted from review platforms, sorted by date
We had TSG plumber Ross, round today to replace our toilet and bathroom. He has done an exceptional job. Was polite, cleaned up after his work. He communicated well with us to explain what was being done, asked which colour floor tiles we wanted. Can't recommend him enough.Well we tried the bath today, to have a shower, unfortunately found the bath narrower than our old bath, we both feel unsafe standing in the bath
Feel free to use this company if you want to be let down on more than 1,2 or even 3 occasions. Absolutely terrible service. The engineers constantly do not turn up and when you call customer services they give numerous excuses. Be prepared to be let down!
absolute cowboys Dartford borough council are not much better for using this company they only used to do the gas side but now Dartford council use the building side of this company as well never want them in my house again I've been left with no heating in my living room they have broken my range cooker in the past they have chipped my plaster fire placethey have completely destroyed my walls and plaster ceiling rose doing a rewire lots more also shame on you Dartford Borough Council
Received a letter informing me the gas boiler was due for inspection, I called then to explain I had an appointment that day and could I arrange a different date.I phoned the company and a women answered, I explained I was out of town on the date, she replied you can't cancel the appointment because you don't have an appointment. I said I have your letter here, she said angry YOU DON'T HAVE AN APPOINTMENT!and that was the end of the phone call.
I've worked for this company and can't believe what a horrible nasty bunch they are ,I hurt myself working for them and only thing they cared about was me signing something to put them in the clear,when I was given no training whatsoever,the guy in charge Bryan is a Wiesel and is such an outdated character ,apart from all that this company cuts corners with really serious stuff ie asbestos,and when there is children in properties the have no regard for safety and wellbeing avoid all this joke of a company at all costs
FAQ about TSG Building Services
What renewable energy work do you carry out for homes?
Our Mechanical & Renewable services cover low-carbon energy installations. We also provide servicing and maintenance for these systems. Request a quote to confirm options for your property.
Which areas do you serve for renewable installations?
We work in Barnet, Broxbourne, East Hertfordshire, Hertsmere, North Hertfordshire, St Albans and Welwyn Hatfield. A site visit can be arranged once we have your location details.
How do I arrange a quote for renewable energy work?
Request a quote by phone or our online form and include basic property information. Our team will assess suitability and provide next steps.
What happens during a typical renewable installation?
Our mechanical and renewable team handles the work, with timing and requirements explained at the quote stage. We also offer follow-up servicing and maintenance across the same areas.
Can you combine renewable installation with other upgrades?
Mechanical & Renewable services can be scheduled alongside our electrical or refurbishment work where suitable. Discuss your full requirements when requesting a quote.
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