Thrift Energy

If you want a company to promise you lots of things but then have the manager not take your calls, not call you back & ignore your emails then this is the company for you.

Thanks Richie and Tay for a great IWI service very polite and professional work top job lads well done thrift and eon great service, thank you.Kind regards Steve Lane

Amazing work and very professional. Clean, tidy and informative. Can highly recommend.Richie, Rob and Tay are professional and very efficient.

Thrift installed Solar panels under a home impovement grant - did not turn up on the day agreed (laughed at me when I chased it and treated me like dirt), scaffolding was left for FIVE WEEKS after the installation was done, causing water ingress into the house and damage to the roof. Wiring installation melted and smoked, taking out our heating and hot water on the coldest week of 2024. When attempting to escalate issues their 'Manager' Daniel did not respond to multiple emails and phonecalls over at least 6 weeks. Daniel also blatantly lied about my 'agreeing to change the date' when no-one ever called me. Certificates including how to even use the installation, warranty etc took months to arrive even after chasing multiple times.

Very fast and efficient service. We applied for a grant which was accepted and we have benefitted from solar panels. The team worked very hard and the system was installed within a single day. I would recommend this company.

Thrift were the providers of my thermal cladding via an EON energy grant.It all started well enough with a knock on the door offering me free thermal cladding, the subsequent lack of communication and explanations made the installation a rather stressful and at times infuriating process though.Eon handle the grant, Thrift do the installation and as far as I can tell a third party then does the work. Somewhere along the line, my existence as the actual customer seems to have been forgotten and I found the installation to be very disruptive to my life and has cost me a good portion of my mental health.On the plus side, yes I have had over ten grand's worth of work done on my house, but as a professional person who work from home, who is in fact a project manager themselves (oh the irony), I was very disappointed with the assumptions and wordless peakaboo nature of the work going on, with the exception of a couple of text messages from Thrift I have had no communication or explanation of when people will be turning up, what work they will be doing, or how disruptive it will be.I even rang thrift about this and they told me that there wouldn't be any builders on site for the next week whereupon I made plans to work from home for a week only for builders to turn up and start work the next flippin day!!!I have had scaffolders arrive with no notice and fill the sides of my house with scaffolding that has blocked the shared access way for the terrace of houses I live on the end of.I have had the flower beds that go round the sides of my house trampled and broken- with notice I could have dug them out!.My wooden plant borders are broken from big work boots.I have had people turn up to install extractor fans (there was no details of this given from the door knock) which has meant that I have had to reorder my kitchen as now there is a fan on a wall where there used to be a wine rack not to mention the day of chaotic noise as sundry tradespeople just arrived and made holes in the walls of my house whilst I tried to work.At one stage my loo was decommissioned!There was an assumption that I could/would provide water to the builders for making the cement etc- I don't have a garden tap and the solution offered was I just leave my (metered!) kitchen tap running all day and they just use the water coming out the drain pipe!!I had my windows covered in opaque protective film whilst they did the plastering- good for protecting the windows but a bit crap for my house plants.And none of this was explained or listed to me, if I’d known in moderate detail what would happen, why, how, and why , then I could have planned.Every day I sit at home on edge wondering if/when someone in a hi vis is going to randomly appear on my property and just start working with no idea if this will be all day of for a few minutes (both instances happen regularly) let alone if it will involve power tools drilling into my wall.I cant use the outside of my property to exercise or do my woodworking hobby as the scaffolding has blocked it all off and I have genuinely no idea when it will end as no one ever bothers to talk to me.The people all seem nice enough and I did get a foreman visit at the start but by then I’d got scaffolding up already and just wanted it done band gone.All this could be avoided with a simple itemised schedule of works, 'on [this day] we will be doing [this] which will involve [that], we will be starting on [X] and finishing on [Y]'.Come on, that's hardly rocket science is it?

Shocking company how thay manage to get work I don’t no stay away from this company thay think it’s acceptable to leave roof tiles holding up with foam making excuses about can’t fix as there’s asbestos there that should of been removed before thay started other parts of there work looks a mess Site manager Paul talks to like muck he thinks because it was free he can bodge jobs please if anyone’s had work done from this company get it checked out Stay away from these I’d get a surveyor to check all work that’s been done from this comp

We had a knock on the door from Thrift regarding EON grants as part of the council for Solar.It was specifically asked of Thrift if we had to earn below a threshold or be on benefits as we are always not eligable which we were assured it was not.Based on this we agreed to have a survey and booked time off for this. During the survey again it was confirmed that it was not required for the funding.Low and behold a week later we are asked for proof of eligibility that we earn less than a certain amount. If the company answered our query up front instead of blagging a lie it could have saved both our times and using time off.

Great communications and assistance as always, their engineer talked me through a simple fix within one our of my email. Very professional and easy to deal with.

I have their solar panel installed in the summer of 2022.It is 2024 spring and I am still yet to receive the document that I need to set up an account with British Gas for my output electricity. I forgot to ask for it and apply it first thing after the installation (arguably my fault, I would have expected more guidance from the agent who sold me this). I asked for the documents and he did provide some though not sufficient for BG. I requested again for it and it has been one year since I first asked for the DNO letter. I still not been able to get it. The salesperson Mr Daniel Grace was great and perfect responsive, resourceful BEFORE the sale. He then disappeared unresponsive afterwards unless you keep calling their hotline and sending emails to their general emails and cc another colleague of his. Then you would get minimum response. It seems the whole company is not able to help you (they sound they want to), they would just keep referring you back to your salesperson. The panel works fine so far (I have to give them that, but the customer service is just unacceptable)The issues were finally resolved 15/3.I got my papers for generating income 1.5 year after the panels were installed and 0.5 year after I requested for it. Like I said above, your salesperson will be the determining factor of your experience.One good thing about thrift is their staff Ms Elizabeth Crozier who has been relentlessly to help solving my issues while the responsible person is not responding nor delivering. She has been responsive, honest and fair during my interaction with her and she is the only reason I am giving a three star instead of one.