Thrift Energy

We had internal wall insulation, great job, house feeling warmer already, workmen treated the house with respect, great bunch of guys

I'll keep this as brief as I can.Had solar panels and battery installed for about £11k nearly 3 years ago.Thrifts measure/plan was incorrect and once fitted realised an additional panel could have been fitted.A couple weeks after paying in full, I was asked to pay £7k balance from another employee I had no previous contact with. Then asked for proof I had paid. Did get resolved though after emailing someone else.Scaffolders knocked the neighbours aerial and took lots of repeated attempts to contact and get it put right.Conduit carrying cable from loft to ground floor was not inserted correctly in sleeve at mid point and popped itself free. Again lots of contact to get them out to sort it left me frustrated and got up a ladder myself to sort it. It later popped out the top end, obviously not long enough.Bird protection, basically small piece of chicken wire around perimeter, cost £500+ VAT, which i thought was extortionate but I wouldn't get up there myself to do it so thought it best they done it all at the same time as the panels.However, pigeons managed to pull it up at the top end (ridge tile end) and have been nesting underneath the solar panels. I paid a roofer to get up there today and he sorted it, but will have to come back again as he left an opening at the bottom so the chicks can escape and not be trapped inside.Also, upon completion did not receive any of the documents I needed to register for SEG payments etc. Had to ask for them months later. Was not given any guidance about this important part, had to work it out myself. The most expensive investment I have bought for the house and the level of support was poor and really difficult to get some attention. Lastly, had a long power outage during the last storm and the battery was fully charged but could not be utilised? After searching online, the battery can be used during a power outage but the installer needs to fit a switch to make this possible. Why wouldn't I be offered this? Surely it is an advantage of buying a battery for £5.5k that you can use it during a power outage to keep the fridge on and combi boiler etc.I would recommend searching for a company that has lots of good feedback or a recommendation. I notice Thrift has plenty of bad reviews but these were not there nearly 3 years ago.Best of luck.

If you want a company to promise you lots of things but then have the manager not take your calls, not call you back & ignore your emails then this is the company for you.

Thanks Richie and Tay for a great IWI service very polite and professional work top job lads well done thrift and eon great service, thank you.Kind regards Steve Lane

Amazing work and very professional. Clean, tidy and informative. Can highly recommend.Richie, Rob and Tay are professional and very efficient.