The Underfloor Heating Store

The order came in 3 separate deliveries which wasn’t an issue. Some of the products I ordered were damaged but were replaced and delivered the next day. Overall the customer service was very good and... See more

I phoned for advice and gentleman explained things and I understood very easily, I then took his advice and purchased a new thermostat, it was very easy to install just as he said and it works perfect... See more

Great service but the returns policy is a bit hard. I tried to return some left over unused parts but you would not accept them as past the return date. I was at the same time looking to purchase... See more

Came in to pick up an order, turns out I ordered the wrong items and got help to find the correct products I would need. The gentleman on the desk ( Lateef ) was extremely helpful and very polite.... See more

Great price and very quick delivery. The product, which was 40 sheets of PU insulation board, was in perfect condition hvaing been delivered by a local delivery partner. If and when we need more ins... See more

I needed a single ProWarm Manifold Flow Meter to do a DIY replacement. Getting one became a pain, nothing 'over the counter' from City Plumbing and most online costing almost as much p&p as a single m... See more

Buying underfloor heating mats and screed. The team have been really helpful getting this sorted and Jaime in particular, who’s answered many questions about my bespoke situation and what products wou... See more

Easy to order and amounts of self levelling flooring is worked out for you. (I only used one of each but was recommended 2 of each) Only issue I had was not having the right equipment to mix the liqui... See more

Next working day delivery if ordered by 4pm. Ordered around 3:40pm on Thursday. Shipment left Friday for delivery Monday. Very angry fedex man this morning when I had to reject the packages and an ann... See more

Great products at a reasonable price. Fast delivery and well packed. I've used other companies because of their cheaper prices but sometimes the cost of p&p, coupled with the delay or wrong item sen... See more