Sunuser Limited

Had the system 21 year's now. Hard sales pitch, to be expected installation fine, although a couple of months later realised a number of items Has been stolen from my loft. Has worked well until 18 months ago when it stopped working. Every part via the tank had to be replaced! A few months later realised there was a.leak and system had stopped working again. Phoned Sunuser and was told a prv needed to be fitted, suggested that it had been fine for 20 years and if one was needed why didn't they fit one on installation.

This company sent a buffoon to do a simple job of changing fluid. He ended up going into a part of the loft where he didn’t need to be and ended up breaking water pipes. It flooded down into the kitchen of my bungalow, ruining insulation, blowing the electricity, covering the hob in slime and soaking towels I used to mop up the water. The place looked like a disaster zone and he left everything trying to blame me in 3 different versions. On said buffon leaving I noticed he had also spilt fluid all up the hallway. They had the nerve to send 2 demands for bill saying not their fault as all automatic. I sent pictures of the devastation left behind and a full report, they said they would look into it. I waited until the forecast of getting colder and emailed to say I would employ someone to do the work, I have never heard a word from them. Avoid this company like the plague

Our predecessor here had roof solar panels installed bt this firm. They were inefficient and broke down several times. It was uneconomic to maintain them. When we had our roof replaced Sunuser charged us £1800 to have the panels removed along with the pipework and wiring. The latter was not done and we had to employ another firm to get this done. Sunuser have not replied to our request for reimbursement. Please do not use this company especially if you live in the south.