Smarter Utility

Installer arrived on time, did the job with no fuss, answered all my questions.All good

Friendly and competent installer. Can't fault the installation. As an electrical engineer, I was very specific about where I wanted the charger fitted and how the cable was to be run and none of this was a problem on the day.Ohme charger. I was happy with the whole process. The self survey is pretty comprehensive but could be tricky to fill in for some less technical persons, but there is an option to have a physical survey carried out.

Very quickly contacted us to advise of installation date and kept to the time and date with no issues.The electrician couldn't have been any nicer. Very pleasant and informative and made no mess whatsoever 10 out of 10

Very happy with communication leading up to install date. Installer left a great job and explained how to work the app and charger.

The process from when we ordered through Ohme to have contact with Smarter Utility was very slow. It wasn’t until I chased up the installation, that we were able to book a date for fitting. On the day, we were told we would be contacted ahead of the engineer arriving which did not happen. I then had to phone to find out if he was still coming. When the engineer did finally arrive, he was not the most helpful or friendly and we ended up having the apps to support the charger set up wrong. We came to charger for the first time we had uninstall the apps, and redo it ourselves. The whole process was unnecessarily difficult. It’s unfortunate as I’m not one to write reviews, let alone negative ones however I wanted to share our experience so others don’t receive the same.

The installation was fine but the app is rather annoying. The car charging is managed by Octopus but the Ohme app doesn’t seem to understand that and keeps sending messages that the car is not charging.

The poor communication and lack of attention to customer needs put me off. When I finally obtained a date for installation ( only after going to OHME) everything went ok and the subbie who installed the charger was good. However I expect a quicker response and better communication for what was a simple installation

Very good communication throughout the process, with quick installation date scheduled, and in fact accelerated.Installation process was quick and straightforward, with good communication and demonstration of the system from the friendly installer.Highly recommend!

The engineer who installed ours did a great job. He took the time to run the cable so that it was well concealed and not visible from the front of our house. Very happy with the job done. Turned up when they said they would and did a great install.

From booking my charger from Ohme to Smarter Utility contacting me was really quick, I arranged an installation date and Engineer turned up on time on the day.He went over the installation process before he started and was quick and efficient after he completed work he went over everything with me thanks again Kieran for a hassle free install