Renugen
About
Renugen is a UK-based company specializing in renewable energy products and installation services, offering a wide range of solutions including solar panels, battery storage, and EV charging, alongside consultancy services.
Pros & Cons
Pros
- Wide range of renewable energy services including solar panels and wind turbines
- Offers battery storage systems and EV charging points
- Covers Bath and North East Somerset and Bristol areas
Cons
- Multiple reviewers report non-delivery of products and refunds
Services
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Service Areas
Recent Reviews about Rolserv Ltd T/A Regensys
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View on TrustpilotReview Summary for Rolserv Ltd T/A Regensys
Rolserv Ltd T/A Regensys garners very mixed reviews, with a stark dichotomy between a small number of highly positive reviews praising solar panel impact on energy efficiency and sustainable solutions, and a large majority of extremely negative reviews. The most common problems reported are a failure to deliver ordered products, an inability to process refunds, and a complete lack of communication, with customers frequently stating calls and emails go unanswered, leading many to label the company a "scam." While a few reviews mention successful product recommendations and help with compatibility, these are overshadowed by numerous accounts of significant financial losses, non-delivery, and lengthy, unsuccessful attempts to retrieve funds. The company appears best suited, if at all, to customers who are willing to take a substantial risk, or perhaps those fortunate enough to receive an item when stock is readily available, although such instances are rare in the given feedback. A customer should absolutely clarify in detail their payment protection, guaranteed delivery timelines, precise stock availability for their desired items, and a clear, legally binding refund process before considering any order, as the prevalent issues revolve around payment taken for non-existent or undelivered goods and a complete breakdown of customer service.
Reviews we've extracted from review platforms, sorted by date
We paid these individuals £735 and never received anything. They did not respond to emails or phone calls. In fact, we assumed that they had gone out of business. Yet here i am today and i note that they appeared in a search for products and they are still apparently scamming people from the same address. DO NOT DO BUSINESS WITH THIS COMPANY!
Complete scam!I bought a SunPower MAXEON 3 420 BLK back in December. After sending proof of payment I was then told that they did not stock this item and it would need importing. As I needed this asap, I cancelled the order and asked for a refund which they said they would work on when the accountants are working in the morning. Ive yet to get a refund, the phone lines dont work and no-one answers the emails.Companies like this give the renewable industry a very bad reputation.
Renugen has some mixed feedback, and my experience was in between. While their product recommendations and customer service showed promise, their communication and delivery times need improvement. I faced delays and had difficulty in tracking my order but eventually received my items. However, issues with refunds and lack of delivery have been highlighted by others. They are not scammers, but they could really benefit from more organization and better customer care. Proceed with caution.
Do not give these scammers any of your hard earned cash, they will gladly take your money and give you nothing in return, they still have mine, common criminals!!!
SCAM... do not use RENUGEN. Yes they still have my money, still have not delivered a product, and still have not refunded the money. I'll continue to write this review every day until I get a refund.
FAQ about Renugen
Which areas do you cover for solar panel installations?
We provide solar installation services in Bristol and Bath and North East Somerset.
How can battery storage be added to an existing solar PV system?
We supply renewable energy batteries and storage systems suitable for pairing with solar panels. Request a quote to discuss options for your property.
What wind turbine sizes are suitable for residential sites?
We offer micro, medium and large wind turbines as well as vertical axis models for appropriate locations.
Which EV charging solutions do you install at homes?
We fit electric vehicle charging points and supply related charge controllers across our covered areas.
What should I expect when requesting a solar water heating assessment?
We carry out consultancy visits for solar water heating and other renewable services in Bristol and Bath and North East Somerset.
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