Pure Energy
About
Pure Energy provides residential and commercial solar photovoltaic solutions, battery storage, and EV charging, helping customers transition to sustainable energy.
Pros & Cons
Pros
- Wide coverage across multiple UK regions
- Range of services including solar PV and battery storage
- Offers both residential and commercial solutions
- EV charging and asset management provided
Cons
- Some customers report mis-selling and warranty issues
Services
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Service Areas
Recent Reviews about Pure Energy Systems UK Ltd T/A Solarae
Trustpilot
View on TrustpilotReview Summary for Pure Energy Systems UK Ltd T/A Solarae
Pure Energy Systems UK Ltd T/A Solarae customers most often praise the professionalism and helpfulness of the staff, from sales to installation teams, with many calling out specific individuals for excellent communication and efficient service, particularly during the initial consultation and installation process. However, a significant number of reviews highlight serious problems, including allegations of fraudulent activity like attempted withdrawals from bank accounts, mis-selling of uninstalled panels with unfulfilled refund promises, and issues with unserviced or unreturned batteries after the company allegedly ceased trading in November 2024, leaving customers with non-functional systems and unanswered warranty claims. The company appears best suited to new installations or upgrades where the transaction is completed swiftly and without the need for extensive aftercare, as the aftercare and warranty support appear to be major weak spots. Before ordering, a customer should thoroughly clarify the company's current trading status, the specifics of their warranty and aftercare policies, and ideally secure assurances regarding prompt issue resolution and financial safeguards in case of unforeseen circumstances, given the severe issues reported by numerous customers, some of whom are pursuing legal action.
Reviews we've extracted from review platforms, sorted by date
I've recently used Pure Energy to upgrade my 10-year old Solar PV system to the latest tech. Throughout the entire experience they have been fantastic and a joy to deal with. Craig Gentleman was the most honest and down to earth sales person I've ever encountered. Patiently described all the various options to me in detail and was always available at the end of the phone if I had a question. Paige & Louise in the office always did exactly what they promised, quickly and efficiently. And Luke the engineer was fantastic. Got on with the job in hand when he arrived to my house without any fuss and even tidied up after himself when finished! I had a minor issue a day or two after the install (that's life!) but the speed and energy the above team applied to identify a solution and implementing it in record speed was breath-taking. The only downside to using Pure Energy to upgrade your existing system? I'm now completely addicted to monitoring the Solar Edge app to see how much electricity we're generating and using as the information is at your fingertips and so easy to understand.Great product, great company, amazing people. Highly recommended!
Never heard of this company until this evening,,The Fraud team from my bank called to let me know that this company tried to take money from my account and have cancelled my account, . Now I have to wait for a New bank to arrive,,Very angry about this,but also grateful that the Fraud team acted quickly and my pennies are still safe
Taken on as a turbine engineer, lied to from the start, 5 MDs, 1 engineer, useless HR.Treated my DBS check with no confidentiality, then decided my check was no good enough, yet it was the same Check from a previous company who had no problems with the check.Management lies, my "line manager" lied.The worst experience in my career.
This is an extremely dishonest company that mis-sold me two unnecessary solar panels which were never installed. I have the sales invoice and emails from the manager, Harry O'Connell, confirming the mistake and promising to refund me, but despite endless chasing they still haven't done it. I am now having to pursue this through the courts. Disgraceful service, total dishonest. DO NOT USE THEM.
Further to my last review, have been chasing Pure Energy over my warranty claim. Have now been informed that they ceased trading in November shortly after taking my batteries away and charging me £180 for them to be tested at their premises. I have now had to resort to the receivers to try and get the batteries back.
FAQ about Pure Energy
What solar and storage options are available for homeowners?
We provide residential solar photovoltaic solutions along with battery storage and EV charging. These help customers move to sustainable energy sources.
Which parts of the UK do you serve for EV charger installations?
We cover Aberdeen City, Brighton and Hove, Cardiff, Glasgow City, Leicester and many other areas including Swansea and Warrington.
How do I arrange a site survey for commercial solar?
You can request a quote to discuss commercial solar photovoltaic work and next steps such as a survey.
Can battery storage be added to an existing solar photovoltaic system?
Battery storage can be paired with solar photovoltaic installations for both homes and businesses.
What happens after I request a quote for heat pump or solar work?
We will review your requirements based on the services offered and confirm whether your location is covered.
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