Paynes Heating

Had a burst pipe outside called someone would be with us in 30 - 90 mins - not the case - 3 hours. Plumber arrived was there for 25 mins, taped, glued the leak and charged £400. Had to sign ‘contract’ before starting work and strict payment when left. Yes we don’t have water pipe pouring out water but will be getting local plumber back to correct and make good the issue. Usually use Village Heating who are amazing and can be here for hours and charge half the price. Our job with Paynes was a complete rip off.

I have had a solar system and battery installed and would never use this company again.There were problems on installation and teething problems in use. I have found it simpler and very much cheaper to contact the manufacturers directly and not waste time with Payne's. I have had no reply to several emails and have escalated the matter to Stephen Payne the MD. Yet again, not even the courtesy of a reply.I had tried to support a local business but have been very disappointed. At my last boiler service the boiler was left inoperable over a bank holiday.MUCH BETTER AVAILABLE ELSEWHERE. GO THERE!!

After endless issues with my oil boiler and water flow lasting over 3 years….Paynes sorted the issue. It was a long arduous task that was completed for a very reasonable amount of money. I could not recommend this Team more if I tried…..

from Chris matz thanks Alice appreciate you Great customer service Appreciate you 🏆🏆🏆🏆🏆 10/10

Deeply regret not doing more due diligence before using Paynes for our solar.The installation date was moved at short notice, the install location, which had been agreed with sales person couldn't be accommodated by the engineers.I received zero help in setting up the software for the system having to figure it out myself.The biggest issue is it's near impossible to get hold of them. I've now got a fault on the system and after a YEAR of chasing I finally got them to test and confirm there is a fault only to try and charge me £1700 to resolve.

Truly awful company. Employed to fix non working heat pump. Initially poor communication with no confirmation of appointment Then £180 callout to simply confirm the error on the pump that I had originally told them. Then an additional £390 to replace a £50 part that took half hour to do.This did not fix the problem and they left me with no heating. They said it needed a specialist to fix it ‘maybe a refrigerant engineer’.I contacted another company. (not refrigerant experts) who got the heating going by merely adjusting some settings on the unit. However this cost me another callout fee. Refused to reduce the price of nearly £600 despite not fixing my heating.I only used this company due to a recommendation from my flats building manager so did not read reviews.DO NOT USE! All the bad reviews are true.

I had one of Paynes plumbers carry out some work last week and have to say, really nice guy did the work to a high standard and great price. We will be using them again.

Do Not UseThey tried to charge me double for labour, also charged me a 100% make up on materials. The also messed up the repair and had to come out and make good.

Excellent service visit for gas boiler, very knowledgable and competent engineer

Avoid at all costs. New boiler installed incorrectly causing a gas leak which could have resulted in serious health issues or even worst an explosion. They have also caused a water leak to my downstairs neighbours flat. Boiler still not working correctly and losing water pressure. DO NOT USE THIS COMPANY.