ICS Renewables

AVOID AT ALL COSTS.They won’t get back to me, my solar was installed a while back, but I can’t connect it to the electricity supplier because ICS won’t give me the required documents. They are impossible to get hold of and by the looks of it, I am not the first person this happened to. Not sure why they won’t just give me what I paid for, this seems like a scam. I really wish I didn’t pay up front. One of the owners told me he would always be there to help if needed, but I have tried to get hold of him so many times unsuccessfully.

Impossible to get hold of, my solar doesn’t even work!

What a pleasure to have the lads come and sort out my battery’s was so polite and the work was so clean and tidy made sure everything was working fine and made sure I could get in touch with them anytime if any problems. Great experience would highly recommend them

Work undertaken: Power shower disconnection

I am very happy with this company. Work done with accuracy, professionally. Mr. Day arrived at the agreed time and went to work immediately. He answered all the questions I asked. Everything I asked for was done. I can recommend the company with all responsibility. I will use their services myself in the future. Thank you.

Happy to take my money and ghost me like in other reviews. See email and letter sent to them over 2 weeks ago.On 11/02/2025, you agreed to the following work: 8 solar panels to be installed with an inverter and battery. We agreed this work would be completed by 15/02/2025 at a cost of £7600 originally, £7400 after deduction you suggested..However, I have had the following problems:I got quoted 8 solar panels, then only 5 got installed. The installer rushed the job and told me someone would be out to fit the other 3, then he left them on my driveway and drove off. He didn’t explain to me how the inverter/battery worked, so I don’t know about the settings and what’s right for me. Got a call from co-owner Will explaining the job was complete and I was happy with the service. When I said I was expecting someone to come out to fit the others, he told me that the installer had explained about the optimisers and I was happy it was complete… this was not the case in the slightest, I had no idea about optimisers. Will explained this is not how his company runs and that it was a contractor, but he would send someone out to rectify this and ensure the optimisers get put on. This never happened, after multiple failed attempts of trying to organise this, we were left waiting at home for someone to turn up. When we messaged or called, we were fobbed off with excuse after excuse about being stuck on jobs etc or the weather (weather was fine where I was, sunny). 

I didn’t want the installers coming back without me being present as they had already lied to Will about the optimisers and what’s to stop them doing it again? 
I had turned down quite a lot of overtime to meet these people most days, so I was missing out on good money. 17/03/25, my partner also took a days annual leave to wait for someone to turn up, but nobody did and we never got any texts or calls stating we were being stood up again. I got in touch with Will and he replied “ Hi mate Matt will be with you Wednesday for definite”, but Matt still didn’t turn up. I had messaged early afternoon (14:25) asking if he was still turning up, but no answer. 
I called the number on the website, got a busy tone, so I tried multiple times trying to get through with the same outcome. The one time it gave me an option for a voicemail, I left one asking for a call back because I was being messed about. 
At the time, I didn’t know it was diverted to Mark’s personal number as it was showing as an office number, my apologies Mark as I understand you were going through something. Not sure why it wouldn’t have been diverted to someone who wasn’t in that situation or could possible take calls. 
After a slightly heated (Will) conversation where Will just kept talking over me of going off subject, I agreed to let Will come out with someone whilst I wasn’t at home… this still hasn’t happened. During that previous phone call, Will kept saying about the £200 savings and how it was a good will gesture, I did say I’d rather pay the £200 and know it’s all sorted. The good will gesture is only a good will gesture when carried out, so far it’s an empty promise to a customer who’s stuck with a £7400 rooftop decoration. 
24/03/25, I messaged asking if he would like me to leave the solar panels out for him as they’re in a locked and alarmed garage, so he could take them if they’re not being installed on my house. I don’t want to be left with them as I have no way of getting rid of them and he can use them on another job. 
No answer, so I messaged on 30/03/25 to which Will replied “call you tomorrow”, he never did. 
11/04/25, I messaged stating I had sent an email and would like someone to get back to me on it, he text back “call you back Monday mate”, he never did. 
14/04/25, I messaged asking for an update, no reply. 25/04/25, messaged asking if anyone is going to reply to me, no reply. 

I have sent emails asking for updates / this job to be complete 18/02/25, 07/04/25, 18/04/25 & 22/04/25, but nobody has taken the time to get back to me. 

When I had explained to Will previously that I am not seeing any savings and my electric bill has just gone up, he told me (on loud speaker in front of witnesses) that it wouldn’t be saving me money yet because it’s not summer and the sun hasn’t been shining. On the ICS website it states “solar panels generate energy from daylight, no just direct sunlight or heat. This means your panels will generate electricity all year round whether clear or cloudy conditions”, this contradicts what Will the co-owner was telling me. 
On the ICS website it states “start saving money in as little as 7 days”, I am now 69 days in and not a single saving! 

I had mentioned in my emails that I need the MCS certificate and DNO notification to set things up with Octopus energy, but ICS still won’t provide it, the MCS certificate should have been with me within 10 working days of the panels being installed. 


I had no problem with the installation of my panels two years ago but since then the customer service has been non existent. I have been trying to contact them for 5 weeks but they don't answer the phone and don't respond to messages or reply to emails.

I recently had a solar installation done by these guys and it is perfect. I was unsure at first whether to have it done as I was sceptical on how it would benefit me. I called the office to enquire and they talked me through everything and what to expect. What I liked was they sent a surveyor to me who looked at my energy bill to determine what I needed. The surveyor then built the system in front of me on his laptop so I could see the price as he went along. I agreed on the system and went ahead with the installation. The date of the installation was flexible to me and went without any issues and I'm looking forward to the savings now the sun is coming out.Everyone I spoke to was very helpful answering the questions I had.I would recommend ICS Renewables to people looking into solar.

We've just had solar panels and battery installed by ICS and it couldn't have gone better. Communication was excellent, friendly but not overly so and clearly very knowledgeable! We would highly recommend ICS.

I have contacted the office on several occasions and not had any response or call backs I am disappointed with the service as I have needed assistance with the system and they won’t answer calls

Work undertaken: Fitted new bathroom light