House Choice

This company is now going under DYNASTY INSTALLATIONS LTD.ONCE UP AND RUNNING LEAVE A REVIEW ON THEIR NEW BUSINESS. A FACEBOOK PAGE SHOULD BE MADE FOR THIS TO WARN ACROSS THE COUNTRY!!

I only discovered today that this company was in liquidation when I needed a correction for something incorrectly installed (according to the supplier Growatt) The sole remaining director is Jonathan Barrett (who has directorships of eight other dissolved or liquidated companies to his name) The other directors left in April. No recent accounts.The salesman who sold us the 13 solar panels says he is owed money by HouseChoice.I only hope the company was signed up to the industry assurance scheme HIES when we signed our contract in November 2022. If so, it is supposed to cover any problems.But I have my doubts and am waiting to hear…Whole experience has been a nightmare!

This is a classic deterioration as a company expands beyond its needs and is unable to cope with its customer's aftercare. I think I was one of the 'lucky ones' and got the PV+storage system installed and connected before the majority of these issues have arisen. Aftercare has been a joke, the only method that they respond to requests is if you raise an official compliant as MCS recommends, otherwise their warranty is not worth anything. On 12 August 2024 when writing this, their website is down and looking on Companies House their account are overdue and Directors have left. None of my emails have been responded to for months now so they might have stopped trading now. HouseChoice, if you are still trading please respond to this review.As noted by others on this site, many of the 5 star reviews are written by 1 review contributors, with not historical imprint of reviewing customer service, so please be aware with so called 'fake' reviews with only positive experiences.

Do not use they are a shocking company who will cause damage to the house and the Solar/any other installs are not correct.THey are also overdue on companies house do not use

UPDATE TO MY FIRST EXPERIENCE DO NOT USE THIS COMPANY .. 9 Months on from install Nov 23 still no certification still a non compliant system, whilst waiting for Housechoice to re-establish its accreditation with, MCS Membership & NAPIT Membership, I called in an independent compliance team .. on inspection it appears that the installation is none complainant and cannot be signoff until the works has been redone.. E.g. Undersized cables , incorrect cables, Inverter not fitted in the correct position, the list is never ending .. Currently this is with HIES ... HIES A rigorous accreditation process to help ensure all members are professional, reliable and trustworthy, providing consumers with peace of mind.

Great experience with Housechoice The made the transition to solar energy smooth and hassle-free, and the system is performing exceptionally well.

The team at Housechoice went above and beyond to ensure everything was perfect. Our solar system works flawlessly, and we're very happy with the results.

Very impressed with the quality of work and the level of customer service. The energy savings we've experienced are significant.

Housechoice Provided excellent service and clear communication throughout the process. The installation team was efficient and left no mess.

From the initial consultation to the final installation, Housechoice was professional and through. We're thrilled with our new solar panels.

Housechoice made the whole process easy and stress-free. Their expertise and dedication to customer satisfaction are evident.

Highly recommend Housechoice! The team was friendly and efficient, and the quality of the installation exceeded my expectations.

Fantastic service from start to finish. The solar panels are working perfectly, and the energy saving are impressive.

The installation process was seamless, and the customer service was outstand. The team was professional and knowledgeable throughout.

We are extremely happy with Housechoic; our solar panel system is brilliant, and we're already seeing a huge difference in our daily smart meter readings.

I had 9 solar panel installed by Housechoice in March 2023. In October/November 2023 I was concerned about our inverter and batteries.As I am hearing Impaired I emailed Housechoice to request an engineer and I was emailing for weeks get no reply. Eventually I got a email reply from them telling me they could book a slot for May 2024 and the booking never took place. I was emailing them for months getting no answer from renewable support. I had few emails from someone who told me twice that maybe come on certain day. Nothing was forthcoming. On the 15th June 2024 I completed a Housechoice Customer Service Enquiry for an Annual Service and made the same request the previous week and I have had no contact whatsoever from renewable support. I never experience such terrible customer service.Graham

Fitting of the solar panels was OK but there was a slight delay because the original did not have the promised hybrid inverter and battery. Only 8 out of the 10 panels could be installed because of the location of my Velux windows in the south facing roof. Hence the amount of electricity was less than calculated. There were wires left across my loft which were in the way but subsequently fixed by HouseChoice. The total cost - of £7999 - was high and the return on my investment has been minimal.See more

Worse people to fulfill commitments. I would never use them again. Sometime staff get sick, sometimes other commitments excuses and then if there is nothing left to say then they say tomorrow some one come and again tomorrow and tomorrow. These guys think people are stupid and people have no work to go , there is nothing els to do except waiting for these lots.Don’t pay them advance otherwise, you will stuck like me.See more