HP Servicing
About
Specializing in the servicing of renewable heating systems, this company offers expertise in air and ground source heat pumps, solar PV, and solar thermal solutions.
Pros
- 4.8/5 customer rating from 19 reviews
- Specialises in renewable heating system servicing
- Expertise in air and ground source heat pumps plus solar PV
- Covers Forest of Dean, Herefordshire and surrounding areas
Services
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Recent Reviews about Heating Maintenance Services Ltd
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View on TrustpilotReview Summary for Heating Maintenance Services Ltd
Heating Maintenance Services Ltd (HMS) generally receives high praise for the professionalism, friendliness, and expertise of its engineers, who are frequently highlighted for their clear explanations, efficient work, and tidy practices, whether for boiler servicing, new installations, or emergency repairs. The company appears particularly adept at addressing sudden issues, with several positive accounts of quick responses to urgent problems like burst pipes or boiler failures, and also handles a range of services beyond heating, including air conditioning and electrical work. The primary weakness noted, though only in a single review, concerns administrative issues related to delayed annual statements and a lack of clear communication regarding their resolution, suggesting a potential area for improvement in their back-office processes. HMS seems well-suited for a broad customer base, from individual homeowners needing boiler care and general heating/cooling solutions, to landlords requiring gas safety certificates, and even businesses needing commercial air conditioning installations, especially those local to the Malvern area. Before ordering, customers should clarify the expected timeline for any administrative outputs like statements or invoices, particularly if consistent and timely documentation is a high priority, given the one reported instance of significant delay and communication issues.
Reviews we've extracted from review platforms, sorted by date
Stephen from HMS came to service our boiler today and did a a fantastic job. Took images and notes of all the issues with the boiler. He even took the time to answer all my questions about the boiler. Very pleasant and professional, highly recommended!! Thank you!
Brilliant company! We needed an urgent new boiler installed due to a gas problem. They were amazing, quick, efficient and professional. The nicest bunch of engineers and electricians you could want for a few days in your house. Great to support our local businesses too. Highly recommend.
The HMS engineer Stephen was very prompt in attending to our problem, he gave us a lot of helpful tips, information and advice…….HMS are an outstanding company who really care and offer an exemplary service
I moved into my new apartment in October 2023, and it has now been over a year without receiving the annual statements. Despite multiple follow-ups, the responses I receive are either that the statements will arrive next month or that no specific timeline can be provided.This situation is frustrating, especially considering your website claims that 'Advances, annual statements, and invoices are always correct.' I would appreciate clearer communication and a resolution to this issue.
My son recommended this local company as they do the annual Landlord's Gas Safety Certificate and servicing on his rental property for him. Despite the busy Festive Season, when I left a message on their answering machine, I was phoned back very quickly. A very friendly helpful gas engineer was at the my house and sorted out the problem with my boiler within two hours. I had expected to need an expensive new internal expansion vessel (spare part) for my boiler but the problem was fully resolved and with everything working perfectly again at a very reasonable cost. He also explained the cause to me. I don't normally do reviews but wanted to say 'thank you' to this excellent local company.
FAQ about HP Servicing
Which areas do you cover for air source heat pump installations?
We cover Forest of Dean, Herefordshire, Malvern Hills, Tewkesbury and Worcester for renewable heating work including air source heat pumps.
What solar services do you provide for homes in Worcester?
We install solar panels and solar thermal systems and carry out solar maintenance and solar PV work across the listed areas.
How do I arrange servicing for an existing ground source heat pump?
We specialise in servicing renewable heating systems such as ground source heat pumps and can assist in the areas we cover.
What should I expect when having underfloor heating fitted with a heat pump?
We supply underfloor heating and controls together with air or ground source heat pump installations in Forest of Dean, Herefordshire, Malvern Hills, Tewkesbury and Worcester.
Can you install a biomass boiler in Malvern Hills?
We offer biomass boiler installations as part of our renewable heating services in Malvern Hills and the surrounding areas we cover.
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