Heatforce (Wales) Ltd

3.0
Based on 17 recent reviews

About

Heatforce is a Cardiff-based specialist in renewable energy solutions, offering solar panel installations, battery storage, and EV chargers. They also provide comprehensive heating and plumbing services, ensuring efficient and sustainable solutions for homes.

Services

Battery Storage Boilers Electric Vehicle Chargers Electrical Ev Chargers Heat Pumps Plumbing Smart Controls Solar Battery Storage Solar Panels

Service Areas

Bath and North East Somerset Blaenau Gwent Bridgend Bristol Caerphilly Cardiff Carmarthenshire Ceredigion Forest of Dean Herefordshire Mendip Merthyr Tydfil Mid Devon Monmouthshire Neath Port Talbot Newport North Devon North Somerset Pembrokeshire Powys Rhondda Cynon Taf Sedgemoor Somerset West and Taunton South Gloucestershire Swansea Torfaen Vale of Glamorgan

Customer Reviews

4.5/5
17 reviews

Recent Reviews

Reviews we've extracted from review platforms, sorted by date

TT May 12, 2025
5.0/5
Trustpilot

British old fashioned workmanship is not dead I would like to record my appreciation for the work done by the Heatforce engineers in the installation of my heatpump/solar panels. the work was done to the highest standard consistant with customer consideration.Mess was kept to a minimum and we were kept informed at all stages of the work in progress.If i had to single out anyone for an attaboy it would be Gareth Walters in plumbing and Rhys for the electrics etc. thanks lads Taffy Thomas 30/04/25

Roger Harris May 09, 2025
5.0/5
Trustpilot

we had a new air source system fitted with new radiators by Gareth Walters and his team, very professional and high level of workmanship, you can clearly see that they are all top of their game. many thanks .

Rhys Burnett April 09, 2025
5.0/5
Trustpilot

Very happy with the service from heatforce. Quick, helpful,clean and nice people. Thanks to david, Sarah and the engineers that installed my boiler.

Martyn March 20, 2025
5.0/5
Trustpilot

Just had solar panels installed. Scaffolders arrived and put up quick & efficient - we have a non standard property, and pleasant chaps all round,.Next day installers arrived and again quick & efficient, well practiced, the electrics guy knew his stuff. Both sets of folks tidied up after themselves. Job well done from start to finish

forbillyliar March 19, 2025
1.0/5
Trustpilot

They forced a landlord to take a vulnerable tenant to court for a cooker that the tenant owned to force them too have it tested/inspected despite only landlords in law being legally being obliged to do so for their own supplied appliances. There was no suspicion the cooker was unsafe - they had not even set eyes on it - they demanded the landlord force the tenant to have it inspected anyway - tenant rightly said mine not landlords so its a no from me. The council ( the landlord) then spent an estimated £20,000 plus of tax payers money and three years pursing a cooker that the landlord has no legal duty to! So landlords beware - make sure you have a big cheque book if you use Heatforce - ow the tenant tried to take their life as they were ordered to pay £2,340 cost. Heatforce paid not one penny - the tax payer and the tenant paid! And - after tenant still refused to give them their cooker - the next thing that happened was that the court was asked to send them to prison for refusing allow or to turn on their own cooker. Warped does not come close - beware of dealing with them!

Customer Gareth John. March 10, 2025
5.0/5
Trustpilot

I have just had a new Worcester boiler installed with HeatForce excellent service from start to finish I would highly recommend this company all staff were excellent fitting my Boiler well done to HeatForce.

Bell Selkie February 26, 2025
1.0/5
Trustpilot

Heatforce took over from a company ( thermal heating solutions) who had the contract for eco 4 airsource heat pump installation for those of us on low income ...i suspect this is partly why we got shoddy service .The grant funded installation has been a nightmare from the get-go ( theft by the sub contractors, rads glued to walls that ripped off plaster/ leaks through ceilings / freezer left turned off unnecesarily so loss of food / ashp breaking down 3 times in 3 years becasue they didnt clean the pipes etc) ..the owner of the original company became a director of Heatforce and so we got shifted over...The original installation had left us with a broken ASHP over xmas/newyear after 3 months, ,a house that couldn't warm beyond 16c , a hot water system that was dangerous to use and thus we had no running hot water for over a year etc...Heatforcce initially were responsive - we'd paid a private heating consultant to do a report on what our home actually needed to have as the original company had not had the expertise to integrate the ashp with a logburner and solar panel that heated the water..Heatforce used this report to guide their choices though sadly didn't read it enough to fit it in a way that gave us hot water capacity...also they re surveyed and discovered that the previous 2 surveys had under-specified radiators and so suggested we needed so many large radiators to make the ashp heat our old house sufficiently that we had to refuse and sign a waiver to accept a cooler house, as to fit them all would impact our space /how we live . Heatforce replaced the ashp with a larger one and fitted a complex water heating system...all of the engineers who came were lovely, yet none of them understood the system (by their own admission) and we were still left with no capacity to run a bath and with a solar water heating panel that didn't work anymore...Heatforce sent out several engineers who couldn't fix the problems - each said " ive never seen a system like this". After several missed half says of work with the p;roblems not being fixed, we specifically requested that they find an engineer that does understand an integrated system. Heatforce started to ignore emails for long periods and eventually said they had no responsibility to sort our system - they had fulfilled what they were obliged to do. We had the distinct feeling they and City Energy were ignoring our emails, after i went to CAB and started gathering the warranty info/handover info to challenge them legally. Its like they were waiting for the guarantee period to elapse in february 25.Wanting to spare ourselves the hassle of going to court ,we got in a local guy who immediately understood the system ( because he read the private report we'd paid for ) , fixed the hot water so we could run a bath and spotted the poor workmanship that had left us with leaky pipes to the solar water heating unit which is why it wasn't working and why we had perennially low pressure. We sent the invoice to City Energy ( grant allocating business) who ( slowly) got agreement from Heatforce and they have agreed to pay for the repairs ( despite having said they are not liable)...the whole business has been stressful, taken hours of work and missed earnings waiting in for numerous engineers who could not fix the lack of hot water pressure or solar panel.

Lisa Blake February 18, 2025
5.0/5
Trustpilot

Have a service plan with Heatforce after they fitted my new boiler and had Scott out to service my boiler this morning. After he had finished he asked to borrow my loo. He then said he was popping out to his van for a clip and came back in and repaired my radiator which was half hanging off the wall - I hadn't asked him to or mentioned it - he simply noticed when he went to the loo. Absolutely went above and beyond and that sums up Heatforce perfectly.

Mr JG Bailey February 12, 2025
1.0/5
Trustpilot

Diabolical company.Promised completion by 12/12/2024. Still waiting!

John Mason January 31, 2025
1.0/5
Trustpilot

We had central heating installed by HF around 3 years ago and found them to be excellent. We took out a maintenance contract and during the next 2 years problems and regular maintenance were first class.Now, however? We had a problem which stopped our heating working on a very cold day. We had problems finding their emergency phone number. Found it but no one there, so left a message.No réponse but tracked down an other number which connected us to their "emergency service". Voicemail... Left a message.... No response.One cold night later phoned the office, but everyone busy so I couldn't be put through, but was promised a call back. Two hours later... phoned again. "Sorry, that's not covered" even though the contract said "boiler cover". "It's in warranty, so call the manufacturer". I did. They sorted it by phone in 10 minutes.We cancelled Heatforce and have gone elsewhere

Nicola Smith January 27, 2025
1.0/5
Trustpilot

9 weeks and counting. Im still waiting for the completion of my air source Ec04 heating grant and this company has been far from reliable. Poor quality of work dreadful management of job. Lack of customer care through Christmas. Left with no heating pipe dripping with no one coming back from concern raised. 20/12/24- 07/01/25. Electrician wired up tank incorrectly so water being heated 24/7 to 68degrees. At my expense. No dust sheet put down down stairs on carpets heating fuel spilt in boiler cupboard dreadful stench left to clear up. Flooding of kitchen from a pipe connector blowing off. Company left me to clear water in kitchen. Running 3 dehumidifier to dry out insulation ceiling kitchen. Disconnected Legionella’s pump cycle, meant to flush every 7days. Now not flushed for over 10days. No hurry to get Heating engineer and electrician back. Debris left in loft space and around house and drive from installation. No urgency to get tradesmen back. Very poor communication. If I could give a minus 10(-10) I would. I was told 2 week to install. Still waiting for it to be completed. Feel like treated like second class citizen as in receipt of EC04 grant. That I should be grateful and except anything. Well I wont.

Mr C Crisp January 25, 2025
5.0/5
Trustpilot

We have a care plan with Heatforce and today we had to call them out for the first time. We woke this Saturday morning to find the boiler had a fault code and not working. I called Heatforce and the gentleman I spoke to said he would work out his day and let me know when he could make it out to fix. He let me know it would be later today , then updated me with an ETA later on. He arrived when he said he would , fixed the problem without any fuss. He could not have been more helpful and I could not be more impressed with the service. Sadly I did not get the gentleman’s name to give him a personal compliment, however I am sure you will sort this. simply excellent.

Rosie Foulger January 07, 2025
1.0/5
Trustpilot

DO NOT LET THIS COMPANY INTO YOUR HOME!!! I have had my beautiful little cottage ruined. I have never seen such appalling work. Decent workmen have been sent EVENTUALLY to sort out the problems But the damage had already been done. I have been left without any heating for 4 months now. My children have had to stay elsewhere as it's been too cold for them. I home has become damp and I am fighting the mould.Communication is non existent. Workmen have given me their phone numbers and said I can call them directly as not even they can believe the mess I have been left with. My bills have doubled and my mental health is not great either.

Anon. January 01, 2025
3.0/5
Trustpilot

ASHP and solar systems installed under the ECO4 scheme.The solar system went in OK although with the small roof the economics barely work out - the panels made around £70 last year with most of it exported not used. The small roof did not allow for a decent number of them which is not their fault. A normal size roof with 6-8 panels might make you £150 - £200 per year.The air source heat pump system installation was botched from day one. A reworking of the installation was done by adding a buffer tank but this was again botched requiring it to be later corrected after informing them of this and some other mistakes. They have a very poor understanding of this technology in general which together with rushing the installations leads them to continually make mistakes which then need corrected later but it is up to you to identify. The final system runs fine for most of the year, but struggles to get the living area above 18.5 C on the coldest days, with air source heat pump doing its job correctly bringing flow temp up to 55 C but clearly they have not done the heat loss calculations properly or at all so not sufficient number and size of radiators to push this heat out into the property fast enough.Lots of mess of course, left for you clear up. Carpets and wooden beams singed, solder droplets everywhere, plaster board and mortar debris left on floor. However they do take most of the large refuse back including the old radiators.As a company they will generally answer phones. They will send emails but usually will not respond to emails sent especially anything detailed. They do usually turn up when say they will but not always (two occasions). Also did not stick to the agreed installation schedule requiring more holiday time booked off to house sit.They are good on the paperwork side, providing a full handover pack in an email once installation complete which greatly assists getting solar export set up with supplier. Suggest using Octopus for solar export.

Kevin Hicks December 03, 2024
1.0/5
Trustpilot

Boiler broken - just outside of warranty period. Earliest Heatforce would come out is in 16 days time. JOKE.

Zoe November 29, 2024
1.0/5
Trustpilot

HEATFORCE NEARLY KILLED US!!!Very unprofessional service! I had two kids attend my property and the only way to describe them were jack the lads, absolutely no professionalism! They attended my property to do a basic job to reattach a gas pipe to an external wall, on the surface it looked a reasonable well completed job, for literally clipping a pipe back to the wall. However, later on that evening I could smell gas near my boiler, unaware how serious it was and how much danger we were in, I left the window open as I thought it was a blow back from the boiler. In the morning the whole house was stinking of gas, I contacted the emergency line for Western Power who attended the property immediately, very professional, absolutely different service and attitude compared to the cowboys attending my property the previous day. The Western Power engineer tested the air with his equipment, the level of gas in a property to prompt the property to be evacuated is 20%, the level in my property was alarmingly 98%. Thank God I stopped my daughter from turning the bathroom light on!!! Then I had the unfortunate experience of having these imbeciles attend my property to rectify their mess! The first thing one of them said to me was that the engineer from Western Power was probably fibbing about the levels!! I have photographic evidence of the readings as do WesternPower!! It took them a further four hours to find the gas leak they had caused! They couldn't even work out what gas pipes were feeding what appliances!! Basic requirements!! I have further complained and asked for the paper work. I have only received the paper work from the second visit, not the first!! I'm sure the first paper work will show that the basic checks weren't completed, such as the gas levels after the original work had been done, if that had been done, it would have identified then that there had been a gas leak and myself and children wouldn't have been put in serious danger!DO NOT RISK YOUR LIVES WITH THIS COMPANY!!!!

Loraine_Francis October 11, 2024
5.0/5
Trustpilot

We have recently had an Air source heat pump central heating system installed by Heatforce.We had two engineers with us for five days and the two guys were a credit to Heatforce, they were clean, tidy, respectful, polite and thoughtful putting the radiators and pipework as discretely as possible. Honestly can’t fault them and had no issues at all. WHAT A TEAM. Personnel thanks to Hue and Rob See more