Heatforce
About
Heatforce is a Cardiff-based specialist in renewable energy solutions, offering solar panel installations, battery storage, and EV chargers. They also provide comprehensive heating and plumbing services, ensuring efficient and sustainable solutions for homes.
Pros & Cons
Pros
- Cardiff-based renewable energy specialist
- Offers solar panels, battery storage and EV chargers
- Extensive coverage across South Wales and South West England
- Comprehensive heating, plumbing and electrical services
Cons
- Some customers report issues with after-sales support and maintenance
Services
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Recent Reviews about Heatforce (Wales) Ltd
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View on TrustpilotReview Summary for Heatforce (Wales) Ltd
Heatforce (Wales) Ltd consistently receives praise for the professionalism, efficiency, and tidiness of its installation teams for both boiler and solar panel installations, with many customers highlighting the speed of deployment and the quality of workmanship. However, significant recurring issues cloud this positive picture, notably poor communication and slow response times, particularly once deposits are paid or when problems arise post-installation, extending to frustrating delays in resolving critical issues like heating failures or non-functioning solar panels, with some reports detailing months-long waits and scaffolding left for extended periods. The company appears best suited to straightforward installations where minimal unexpected issues arise, particularly for new boiler installations or solar systems on standard properties, especially given their competitive pricing compared to alternatives like British Gas; however, those seeking long-term maintenance contracts, especially for complex systems like air source heat pumps or ECO4 grant-funded projects, may experience considerable frustration when issues invariably occur, leading to a perception of inadequate aftercare and even suggestions of a lack of technical expertise in some areas. Before ordering, customers should clarify exact timelines for all stages of the project, obtain robust guarantees for prompt issue resolution, and specifically inquire about the company's escalation process for significant...
Reviews we've extracted from review platforms, sorted by date
Very slow to get things going after the deposit was paid, with no communication. Also no information received up to now (4 days post installation) so, for example, cannot yet register with electricity supplier to get paid for energy generated. Otherwise excellent.
Had boiler issues for some time was recommended to go to British Gas who stated boiler was not repairable They gave quote HEATFORCE recommended by friend Quote for same boiler with 10 year warranty instead of 5 year with British Gas Installation was completed on time plumbers were very helpful and professional didWould highly recommend this company also £1500 below British Gas quote
Quick response once the system design was agreedPanels, inverter and battery were fitted in a day.The installation team were very efficient, professional and tidyAvery neat installation Could not fault themHeatforce were very responsive to any of my enquiries
Heatforce kept me updated throughout the process from 1st survey through to installation. The installers did a very neat job, were helpful and polite. The installation was completed in 1 day with a minimum of fuss.
We reviewed three companies to provide our solar panels. Heatforce came out just above the other two overall.The sales process was smooth and the documentation provided was very helpful, with plenty of diagrams and calculations.From there things started to unravel. The scaffolders arrived unannounced a week earlier than expected. That wasn't a problem really, just a bit inconvenient. They also broke some roof tiles (which were later replaced by them)The installers for the panels and battery arrived, as did the equipment to install them. But the incorrect fixings had been sent so the panels couldn't be fitted until two days later. The fitters determined that they could not fit the number of panels that Heatforce had designed, despite the Heatforce architect conducting an onsite survey. The new design now made it less compelling compared to the other companies, so Heatforce had to decide whether to uninstall the equipment, or change the design to meet the specification - which they did. Meanwhile the panels that were installed were turned on and had failed by the next morning prompting a call-out. The remaining panels were installed a week later, and the system is functioning as planned. There was a considerable amount of mess left behind - boxes, plastic ties, cable clips, cigarette buts, plastic bags etc which was really not professional. Communications through Sophie though was generally good, when prompted. If you use Heatforce they will try your patience.
FAQ about Heatforce
Which renewable systems can you install together on one property?
Heatforce installs solar panels with battery storage as well as heat pumps and electric vehicle chargers. They also provide smart controls to manage these systems.
Do you cover heat pump installations in the Bristol area?
Heatforce serves Bristol along with South Gloucestershire, Bath and North East Somerset, and nearby regions. They handle heat pump work across these locations.
How can I arrange a home survey for solar panels and battery storage?
Request a quote through their contact details so they can assess your property. This covers solar panels and battery storage options suited to your needs.
What should I expect during an electric vehicle charger installation?
Their team manages the electrical work required for EV charger fitting. They coordinate with existing systems where possible and ensure the setup suits your home.
Which parts of Wales do you reach for solar panel work?
Heatforce covers Cardiff, Swansea, Newport, Bridgend, and many surrounding counties including Carmarthenshire and Pembrokeshire. They also extend into areas such as Powys and the Vale of Glamorgan.
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