Heatforce

British old fashioned workmanship is not dead I would like to record my appreciation for the work done by the Heatforce engineers in the installation of my heatpump/solar panels. the work was done to the highest standard consistant with customer consideration.Mess was kept to a minimum and we were kept informed at all stages of the work in progress.If i had to single out anyone for an attaboy it would be Gareth Walters in plumbing and Rhys for the electrics etc. thanks lads Taffy Thomas 30/04/25

we had a new air source system fitted with new radiators by Gareth Walters and his team, very professional and high level of workmanship, you can clearly see that they are all top of their game. many thanks .

Very happy with the service from heatforce. Quick, helpful,clean and nice people. Thanks to david, Sarah and the engineers that installed my boiler.

Just had solar panels installed. Scaffolders arrived and put up quick & efficient - we have a non standard property, and pleasant chaps all round,.Next day installers arrived and again quick & efficient, well practiced, the electrics guy knew his stuff. Both sets of folks tidied up after themselves. Job well done from start to finish

They forced a landlord to take a vulnerable tenant to court for a cooker that the tenant owned to force them too have it tested/inspected despite only landlords in law being legally being obliged to do so for their own supplied appliances. There was no suspicion the cooker was unsafe - they had not even set eyes on it - they demanded the landlord force the tenant to have it inspected anyway - tenant rightly said mine not landlords so its a no from me. The council ( the landlord) then spent an estimated £20,000 plus of tax payers money and three years pursing a cooker that the landlord has no legal duty to! So landlords beware - make sure you have a big cheque book if you use Heatforce - ow the tenant tried to take their life as they were ordered to pay £2,340 cost. Heatforce paid not one penny - the tax payer and the tenant paid! And - after tenant still refused to give them their cooker - the next thing that happened was that the court was asked to send them to prison for refusing allow or to turn on their own cooker. Warped does not come close - beware of dealing with them!

I have just had a new Worcester boiler installed with HeatForce excellent service from start to finish I would highly recommend this company all staff were excellent fitting my Boiler well done to HeatForce.

Heatforce took over from a company ( thermal heating solutions) who had the contract for eco 4 airsource heat pump installation for those of us on low income ...i suspect this is partly why we got shoddy service .The grant funded installation has been a nightmare from the get-go ( theft by the sub contractors, rads glued to walls that ripped off plaster/ leaks through ceilings / freezer left turned off unnecesarily so loss of food / ashp breaking down 3 times in 3 years becasue they didnt clean the pipes etc) ..the owner of the original company became a director of Heatforce and so we got shifted over...The original installation had left us with a broken ASHP over xmas/newyear after 3 months, ,a house that couldn't warm beyond 16c , a hot water system that was dangerous to use and thus we had no running hot water for over a year etc...Heatforcce initially were responsive - we'd paid a private heating consultant to do a report on what our home actually needed to have as the original company had not had the expertise to integrate the ashp with a logburner and solar panel that heated the water..Heatforce used this report to guide their choices though sadly didn't read it enough to fit it in a way that gave us hot water capacity...also they re surveyed and discovered that the previous 2 surveys had under-specified radiators and so suggested we needed so many large radiators to make the ashp heat our old house sufficiently that we had to refuse and sign a waiver to accept a cooler house, as to fit them all would impact our space /how we live . Heatforce replaced the ashp with a larger one and fitted a complex water heating system...all of the engineers who came were lovely, yet none of them understood the system (by their own admission) and we were still left with no capacity to run a bath and with a solar water heating panel that didn't work anymore...Heatforce sent out several engineers who couldn't fix the problems - each said " ive never seen a system like this". After several missed half says of work with the p;roblems not being fixed, we specifically requested that they find an engineer that does understand an integrated system. Heatforce started to ignore emails for long periods and eventually said they had no responsibility to sort our system - they had fulfilled what they were obliged to do. We had the distinct feeling they and City Energy were ignoring our emails, after i went to CAB and started gathering the warranty info/handover info to challenge them legally. Its like they were waiting for the guarantee period to elapse in february 25.Wanting to spare ourselves the hassle of going to court ,we got in a local guy who immediately understood the system ( because he read the private report we'd paid for ) , fixed the hot water so we could run a bath and spotted the poor workmanship that had left us with leaky pipes to the solar water heating unit which is why it wasn't working and why we had perennially low pressure. We sent the invoice to City Energy ( grant allocating business) who ( slowly) got agreement from Heatforce and they have agreed to pay for the repairs ( despite having said they are not liable)...the whole business has been stressful, taken hours of work and missed earnings waiting in for numerous engineers who could not fix the lack of hot water pressure or solar panel.

Have a service plan with Heatforce after they fitted my new boiler and had Scott out to service my boiler this morning. After he had finished he asked to borrow my loo. He then said he was popping out to his van for a clip and came back in and repaired my radiator which was half hanging off the wall - I hadn't asked him to or mentioned it - he simply noticed when he went to the loo. Absolutely went above and beyond and that sums up Heatforce perfectly.

Diabolical company.Promised completion by 12/12/2024. Still waiting!

We had central heating installed by HF around 3 years ago and found them to be excellent. We took out a maintenance contract and during the next 2 years problems and regular maintenance were first class.Now, however? We had a problem which stopped our heating working on a very cold day. We had problems finding their emergency phone number. Found it but no one there, so left a message.No réponse but tracked down an other number which connected us to their "emergency service". Voicemail... Left a message.... No response.One cold night later phoned the office, but everyone busy so I couldn't be put through, but was promised a call back. Two hours later... phoned again. "Sorry, that's not covered" even though the contract said "boiler cover". "It's in warranty, so call the manufacturer". I did. They sorted it by phone in 10 minutes.We cancelled Heatforce and have gone elsewhere