Head-On Renewables

I know this review is probably not that useful to anyone in the future since this company no longer exists but it gives me some comfort to know we were not the only ones who have suffered under this companies hands. We had our GSHP installed in 2016 and the planning, the way they conducted themselves and communication was all very poor. They signed the handover paperwork without even speaking to us so we had no idea how to operate the system! As soon as it was installed we had an issue with very low water pressure where we were fobbed off saying it was issues with our water pipes and a problem the builder needed to fix. We spent countless hours and money paying to redo the pipe work in an attempt to figure out what went wrong and when we finally asked them to come and look we revived an extremely rude email from Jill, the director, who wanted a £300 call out charge before they would begin to look at it. We then identified ourselves who are by no means competent with heat pumps that there was a faulty valve that THEY installed. My husband ended up changing this himself and it fixed the problem. They then had the audacity to try to entice us into their very expensive service plan! I’ve had no contact with them since. If the Name Jill Oldham ever appears as director for any renewables company then RUN A MILE

THIS COMPANY IS NOT TO BE TRUSTED. YOUR CONTRACTS WILL MEAN NOTHING AND YOU WILL NOT RECEIVE ANY MONEY BACK ONCE THIS BUSINESS GOES BUST.I AM STILL WAITING FOR MY WAGE FROM SEPTEMBER 2023 AND WAS TOLD I'D GET IT IN THE NEXT FEW DAYS. 4 MONTHS LATER AND I AM STILL WAITING AND THIS IS NOW IN THE HANDS OF COURT. TRUSTPILOT WILL ALSO CONFIRM WHAT SORT OF BUSINESS HERO IS.I AM OWED MY WAGE AND WAS A FULL TIME EMPLOYEE FOR 4 YEARS!!!!!! THE LEAST I AM OWED IS MY WAGE, IF NOT MY WAGE AND STOLEN PENSION CONTRIBUTIONS.

Awful, still trying to put right problems 6 years after installation. Thank goodness they're not causing problems if they've gone bust. They do seem to be offering maintenance contracts so beware.

Just realised they've gone into liquidation to do a runner with all the outstanding money and work they owe people.Sadly we're yet another household that has been put through hell by Jill Oldham and Martin Murphy. Air source heat pump system payed for up front in 2018 and there was problems and fault after fault from day one, right up until now in 2022. We've spent countless hours begging and pleading with them to fix their dodgy work and despite a bunch of visits over the years they never have. we've been fobbed off and mislead and rudely patronised by Jill Oldham for years, while we struggle along with a dodgy heating system through winter after winter, her and Martin really should be ashamed of themselves and probably should be facing criminal charges.

Update July 2022Hero Renewables has now gone into liquidation, owing scores of customers thousands of pounds. They were removed by the regulator (MCS) in February due to numerous complaints and an investigation of several installations completed by the company, that highlighted significant failings and non-conformities against the standards.The directors Jill Oldham and Martin Murphy have been dishonest, unprofessional and unethical in their dealings with us. They did not even have the courtesy to contact customers to explain the situation and offer an apology. Jill Oldham and Martin Murphy should be deeply ashamed of themselves.Despite all this, they continue to trade as directors of Hero Direct Ltd - unbelievable and shocking.February 2022In December not only did Hero fail to inform us of their suspension from the MCS scheme, they continued to request (and accept) further pre-payments for the planned work knowing they were no longer accredited.We contacted Hero to inform them of our discovery and to demand immediate postponement of the planned installation works. Jill Oldham gave us a personal, written assurance that all the money we had paid to Hero would be refunded given that no work had been undertaken. We requested a refund a week later.Since we requested a refund) Jill Oldham has not responded to any of our phone calls, emails and letters, and she has not yet honoured her promise to refund our money. We have lost faith in the leadership of Hero Renewables Ltd, given the events described above. Their MCS accreditation has now been formally removed.

Hero renewables are in liquidation!!Only placed a review yesterday about this devious company.. it would appear their reputation and abject reviews have caught up with them. Website now list offices as permanently closed and looking at companies register they are in liquidation NOT before time. The way they act I expect to see a similar company under a different title start up so be warned and avoid any that has Oldham/Murphy involved

The initial enquiry process was fine, and once we paid the deposit a surveyor came out fairly promptly. Shortly after that we started to doubt whether a heat pump would be the right decision for us at this stage (we are having renovations & an extension and after speaking to our builders thought it might be better to wait until we know the heat demand). We enquired with Hero to ask if we would be eligible for a part refund of our deposit if we cancelled and were told yes as the system had not been specified. But despite repeated chasing on our part, and taking Hero to small claims court, they refuse to pay. We even have email confirmation from Hero staff giving advance confirmation that a part refund would be given. The Director has refused our small claim on the grounds that ‘nothing is owing’. We just count ourselves lucky that we didn’t proceed any further looking at the other recent reviews on here. Avoid, avoid, avoid!

Worst company I have ever dealt with. It has been 4 years since I started dealing with them during my building project for which they were installing underfloor hearing, solar panels and a ground source heat pump. The installation process was terrible, quality of work was terrible, constant problems with the system. As soon as they get your money they are not interested in completing the job or doing a good job. Communication is awful. The directors are terrible people.Any good reviews are fake, the installers told me this. Avoid this company they could not be any worse. They recently appeared on BBC Rip Off Britain and have also lost their MCS accreditation, but are still looking for new business without telling people.

Shocking company. They did an installation at my property leaving the whole installation not working properly. My house was left with no heating or hot water in February and the whole family were left freezing. This company do not give too hoots about the distress, anxiety and upset they cause through their lack of skill, care and customer service. Been informed that they have featured on RIP OFF BRITAIN for their terrible workmanship and customer service. Look on BBC iplayer Series 2022 Episode 3 about renewable energy - shocking! They state they only have a 0.5% complaint rate - that is because they ignore their complaints.DO NOT INSTRUCT THIS "RIP OFF COMPANY" unless you want them to take your money and then leave you with nothing that works.

If I could give zero stars I would. I have never had such a traumatic and disappointing experience in my life before and that is really saying something.We started with being given only 1 working day of notice that the job was going to begin. Then one of the two installers quit half way through the first day. They removed my boiler on day 4, ruining my landing carpet. They then arrived on day 5 to inform me that the office should have called and that they were not going to complete the installation because they no longer had a licence.I have been left, in the middle of winter, without heating and hot water. I can’t get any updates from them and can’t imagine that any other company is going to want to take on their half finished job.I can only pray that people see this review and think twice before allowing themselves to fall victim to this shambolic company. I just wish I had not just trusted the reviews they have posted to their website.Update:I have just come across a subsequent customer review and the press release from MCS confirming that Hero were suspended from the MCS certification scheme 16th Dec 21. As Harold H describes, I too was subject to Hero not informing me of this fact when they requested and accepted further payments for the job they failed to complete. I am so happy to hear that Rosemary was able to have a positive experience but unfortunately, the rest of us do appear to have been purposefully conned out of our hard earned money. It is a crime to fraudulently misrepresent yourself or a situation with the intention of making a gain, and that is exactly what Hero have been doing.