Hafod Renewable

Absolutely shocking. At purchase Hafod promised the world but I've been left well and truly on my own with nowhere to turn. Don't bother,stick to oil, it's much cheaper and more reliable. Very disappointed with Hafod, service is terrible, don't touch. Had a GSHP, cost over £30k. Impossible to get a service from Hafod although they assured me they would at time of purchase. Was assured that callouts would be within 48h if there was a problem but in reality it's months if your lucky. The new GSHP broke down within warranty and Hafod didn't want to know. I was on the backup emersion heater for over one year which is a very expensive way to heat the house. Still no resolution and still waiting for a fix. It's been a very expensive lesson in the disastrous renewables policy of government. Gladly going back to oil and cut my losses which is going to be many thousands.

Hafod installed my GSHP and have since been acquired by Certas. They no longer support/service previous customers which is a real issue within the industry. Avoid using them now as Certas appear terrible with equally terrible customer service.

Terrible company since the new MD Took over! Highly recommend LJC Renewables

Company is no longer trading that's why no one is having anything fixed under warranty.

I had solar panels and a storage battery installed at my property in 2021. The solar panels are great, I can't fault these. However, when the battery was installed the junction box was not installed correctly and subsequently the switch burned out. An engineer came and 'fixed' it with a temporary fix which he said would need to be done properly once a certain part came in. 12 months went by and the temporary fix was still in place. 6 months ago, the battery started switching itself off. Initially, the engineers visited and 'fixed' it - they just switched it back on. This would last maybe two weeks maximum and I would have to call again. They also made it so that the battery charged at night off the grid instead of the solar PV as was intended! More recently, I made an appointment for them to attend and they didn't show up - no email or phone call to tell me they were cancelling. After several attempts to get in touch another appointment was made for tomorrow - which they have also cancelled with no offer of an alternative date or request for me to call them to reschedule. This issue has been ongoing for SIX MONTHS with no resolution in sight. Extremely disappointing and I will be pursuing the matter further.