Hafod Renewable

Terrible company since the new MD Took over! Highly recommend LJC Renewables

Company is no longer trading that's why no one is having anything fixed under warranty.

I had solar panels and a storage battery installed at my property in 2021. The solar panels are great, I can't fault these. However, when the battery was installed the junction box was not installed correctly and subsequently the switch burned out. An engineer came and 'fixed' it with a temporary fix which he said would need to be done properly once a certain part came in. 12 months went by and the temporary fix was still in place. 6 months ago, the battery started switching itself off. Initially, the engineers visited and 'fixed' it - they just switched it back on. This would last maybe two weeks maximum and I would have to call again. They also made it so that the battery charged at night off the grid instead of the solar PV as was intended! More recently, I made an appointment for them to attend and they didn't show up - no email or phone call to tell me they were cancelling. After several attempts to get in touch another appointment was made for tomorrow - which they have also cancelled with no offer of an alternative date or request for me to call them to reschedule. This issue has been ongoing for SIX MONTHS with no resolution in sight. Extremely disappointing and I will be pursuing the matter further.

Have a problem with solar panels installed by Hafod 3 and half years ago. They do not respond to email or phone calls regarding the problem. I have been advised to try and claim through credit card insurance to get the panels fixed. This really is dreadful customer after care from Hafod!

As soon as something goes wrong with the install they claim they have no engineers to fix the issue. I now have a £5000 9.5kwh paperweight sitting at my property. Multiple missed appointments to fix now to be told they aren’t going to fix it. Avoid at all costs. Once they have your cash that’s it.

Had a system installed a year ago & had a problem with it Jacob Marshall from Hafod was straight in touch with an engineer booked in. The engineer battled terrible weather to get to us & was very thorough at getting to the bottom of the problem. Thanks so much for your help

Having had a problem with my battery system I had Hafod come out to diagnose and rectify the fault.The technician named Ben has been most helpful. He and a colleague relocated the battery for me and replaced the faulty item(s) under warranty. Very friendly and knowledgeable staff.I would also like to thank Ellis and Sophie for their professionalism in dealing with my breakdown.

Have just taken ownership of a Hafod installed solar panel and battery storage system. Technical support is excellent, Mike and Jake sorted out our account in minutes and gave great advice on saving money with the system. It's clear that we are in great hands with the Hafod team.

Absolute shambles of a company avoid at all costs. They dont hold a valid mcs certification as the only person who was qualified has now left. They also sub out all works as have no experienced engineers One of my close friends had Hafod in to install a gshp 2 years ago it has had to be ripped out and started again as they had mis sold and undersized both the ground loops and unit

We had Hafods do a PV/Battery/ASHP install for us which has been a disaster from start to finish. We thought we were doing the right thing supporting a local company and going "green". The PV installers were unreliable and installed the array inefficiently, the inverter was underpowered for the needs of the house even before the ASHP went in, which was delayed months and still is not complete. The communication has been terrible throughout, booking appointment times and never turning up, coming with the wrong parts, leaving holes in the wall and sloppy workmanship. They had no hesitation in claiming government grants even before the work was complete. Wish we had known beforehand that we were not the only ones...