GasWorks
About
GasWorks is a premier independent gas engineering business based in Swindon, Wiltshire, offering over 20 years of experience in gas central heating systems, fires, cookers, water heaters, and solar panels for domestic and commercial clients.
Pros & Cons
Pros
- Over 20 years experience in gas engineering
- Wide range of gas, heating and solar services
- Covers six areas across Hampshire and Isle of Wight
Cons
- Multiple reviewers report poor after-sales service and rude communication
Services
Service Areas
Recent Reviews about Gasworks
Trustpilot
View on TrustpilotReview Summary for Gasworks
Customers most frequently praise the friendliness and politeness of the engineers who attend appointments, with a few reviews highlighting their knowledge and competence. However, the most common problems revolve around severe issues with "after-sales service," including unresponsiveness to complaints, failure to follow up on promised post-installation checks, and difficulties in resolving problems that arise after payments are made. Several reviews allege rudeness and unprofessionalism from office staff, a perceived lack of care once work is paid for, and difficulties with completing jobs efficiently or to a high standard, resulting in long delays, additional costs for rectifying their own work, or even non-functional systems. The company appears best suited for very straightforward, perhaps routine, maintenance tasks where the direct engineer interaction is the only point of contact, as complex installations leading to follow-up issues seem to generate significant customer dissatisfaction. Before ordering, a customer should explicitly clarify the scope of "after-sales service," what guarantees or warranties are in place, the process for addressing defects or incomplete work, and ensure a clear, written understanding of all costs and responsibilities, especially concerning issues identified on-site that might delay or alter the initial work quote.
Reviews we've extracted from review platforms, sorted by date
Really good up until they got paid, then they were really rude and didn't want any interest after that. Accused me and our client of lying and denied that they knew anything about the issues with the fire. Awful company
Had our gas fire serviced - the engineer was very pleasant and polite but, the ensuing phone call from the office regarding a query we'd raised was not. There's a right and wrong way to talk to customers. We'll go somewhere else next time.
No after sales service after being told they would contact me for the first service. Condensate pump didn't work as noticed on the eventual service. Now out of warranty so I have to pay, albeit for a fair price but the lad didn't test the heating and of course it didn't work,plus two wires not connected properly and a partly melted side of the pump due to his blow torch! Emergency engineer called as now 5 weeks without heating,his costs £267 in total. I left 3 messages and an email but no response still. I will not use this company ever again.
Very rude and unprofessional, would not recommend them at all. They are nothing but bullies!!
This firm initially came across well with slick salesman and the workmen were nice but it took weeks to install a boiler. There were a number of issues and I had to chase them every time to find dates to return and finish the job. They've not kept to their quote and no sign of any apology with all delays being someone else's fault.
FAQ about GasWorks
Which areas do you cover for solar panel installations?
We carry out solar panel work in Basingstoke and Deane, Eastleigh, the Isle of Wight, the New Forest, Southampton and Test Valley.
What renewable energy services do you provide?
We offer solar panel installations alongside our other heating services.
How can I find out the cost of solar panels for my home?
Contact us to request a quote for solar panel installation at your property.
What should I expect when having solar panels fitted?
An engineer will visit to assess the roof and then complete the installation of the solar panels.
Do you fit solar panels on the Isle of Wight?
Yes, solar panel installations are available across the Isle of Wight as one of our covered areas.
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