Gas Fast

I had my boiler fitted 2 years ago and all been fine up until recently.It was only when my thermostat stopped working and telling the boiler what to do i realised what an error i had made.I had been informed by the sales man that warranty was 10 years, that it was interest free loan and service was included. I also had issue with leaking radiator which i was told would be fixed too.When they ring you to confirm details of installation and warranty etc listen carefully and walk away.It was a hard sell and i wish i had cancelled then.Overpriced and hard sell techniques used.Yes i should of walked away then and kick myself for not doing.PLEASE BE WARNED AND DONT TAKE THE SALES MAN AS SPEAKING THE TRUTH AS HE REALLY DOESNT!!!

In July 2022 I recieved a leaflet through the post where this company offered a boiler on a government backed scheme, when they came to discuss it, right at the end told me I’m not eligible for the government scheme and gave me a quote, as I needed the boiler (old one was condemned) I reluctantly agreed to pay, I wasn’t made aware that the agreement was an interest first agreement!Then when the engineer installed it I started having issues, we had very heavy rainfall and water was coming in through the flue and in flooding the boiler and kitchen, the same engineer came back out and “fixed” the issue only for it to happen again, we requested a different engineer to come and have a look, when they looked into it we found that the original guy had filled the gap with loose pieces of brick then a thin layer of cement, and the cement hadn’t dried before the rainfall, the new guy did a much better job of it, the inside of the kitchen wall was left in a bad state but at that point we just wanted nothing more to do with the company! I asked for compensation at the time and was refused as they felt the service provided was sufficient!Now 2 years later I discovered the amount I owe is WAY more than what the retail value of the boiler and labour and to avoid nearly £1500 in interest I would need to pay £4100 to clear the finance!AVOID at all costs, rip off merchants!

Excellent service from the staff at gas fast, friendly, polite and clean workers, would highly recommend 👍🏻

Had to change my review as the company offers to pay people for their 5 star reviews and then does not follow through with the payment.I had a boiler replaced, they drilled a hole through the external wall for one of the pipes (inside to outside direction) and this has caused a portion of render to come off. Also, caused a small leak of water when replacing boiler and this has caused a water stain on the ceiling downstairs.

so far so good... no issues with boiler or servicing. nicely.

Great service and friendly workman, always happy to use again

Avoid like the plague.Very arrogant and rude.The customer service aftercare team are not interested and clueless.No customer skills or manners and to accuse us of lying about what the engineer said was bad and then said we hadnt paid when we had even tho the invoice number was on the payment but because it came from a diffrent account she was totally lost. She gave us the invoice number....dim or what.Ps. In response to your reply payment methods WERE NOT discussed pryor to the service. It was the engineer that said it was £90 and HE DID say there was not rush to pay ( i have no reason to make this up) and then you hassled us for payment when i was working away..so again dont contact us as you will defo not be doing the service anymore

Thank you for your feedback! We're delighted to hear that you found our boiler service prompt and professional. If you need any further assistance, feel free to contact Gas Fast again.

Engineer was punctual, efficient and explained the issue to be fixed clearly. He was polite and mindful to work tidily.

Usual annual boiler service and usual quality and professional engineer, can't fault this organisation