Fords South West

Felt the company tried to con me out of £192 for a diagnostic for issue which the car was telling about.i told the booking clerk that i didn't the diagnostic check, he proceeded to tell me, if it wasn't what i think it is there will be additional cost. I asked if i have this service and it turns out I'm correct, will i be reimbursed, which he replied no. The ford cars are well built and I'm more than happy with mine, it's jus the customer service I'm very disappointed with.They also contacted us and i let them know my disappointment with their service, it's been a week now and no reply.

If I could give a minus review I would any problem I’ve had with my brand new vehicles it takes 6-8 weeks for fords to look at it then another 2-3 weeks for them to repair any problems never got parts in stock and when they do get them there’s never any one to fit or fix the problem my first tourneo custom I had for 13 1/2 weeks and was only driven for 2 weeks because of the ridiculous waiting time and my second tourneo custom exactly the same 13 weeks to get it looked at 3 weeks to get part and someone to fit it ( still waiting ) £100k worth of cars and they are not fit for the roads but worse still the way fords handle it is disgraceful would never buy from them again would rather go Vauxhall at least their cars and vans stay on the road and you can get them booked in within 1-3 days and back on the road same day you drop it off

Don’t ever bother going to fords motors in Leigh rd Eastleigh , been there twice now ! Very over priced , and arrogant ,pompous staff ! Won’t ever go again ! Went to Vauxhall dealer further up the road ,very friendly helpful staff , bought a lovely grandland car ,really pleased with price and purchase

Jamie and Will were absolutely great at their work and we couldn't be happier. Ryan, their manager, was very professional and really looked after us. Hugely recommended.

The service experience was excellent. We wanted a new oven, called them and they came out to fit it a week later. The existing built in appliance was removed efficiently and the new oven went straight in to the space all within the hour.Well done and thank you!

I had several dealings with Jack (in the office) and he responded quickly each and every time. Kept me informed as to what was happening and why. An electrician (Mark) was sent out and he couldn't have been more helpful. Lovely company, lovely staff and a fantastic service.

I would definitely recommend Fords to anyone who’s looking to buy a new car the service is unbeatable the the people are the most friendly you could ever find and the device you receive I has got to be tops they don’t only take care of your car they truly care and take very very good care for there customers. I honestly do believe they are the best car dealer you could ever go to

Very simple put deposit on car to hold got all price agreed then found that they had sold it what you think about that poor or what goodbye fords.

We got our motability car from fords! They were extremily polite and helpful especially Stephen King the motability specialist he was helpful explained everything in detail to us and nothing was too much trouble. Over the years we have dealt with them they have been courteus and go above and beyond.

I give minus if I could . I never received a recall letter for my new firs smax of ERG .My Horne on my car broke only when I brought my car in I was informed about the seriousness of the ERG I did not know what it was ver a year I been driving my car using Excessive fuel.Before this I phone fords about concerns over the engine light coming on the oil change light the smell . Fords informed me it was fine it’s not due for service over 18 months . It’s a brand new car it be fine .Poor service . I brought the car in for the fault on the Horne . They had it in twice for two full days on two separate occasions and both occasions they never had the part unbelievable. When I phone up over the car going in for repair I was asked to diagnose the problem I informed them Horne broke .Fords have past me fromPillar to post . Fundamentally the criteria is flawed. I had 5 cars of Ford all new as a loyal customer this is the final straw . Never again I go to fords