Nottingham Energy Centre

My solar system broke down. FDG visited, worked out what was wrong, arranged for a replacement part and fitted it this week. Solar Edge sent a significantly upgraded replacement part under warranty, so I am very pleased with the outcome - a significantly upgraded working system. Thank you all. E S Meadows

Had a Bosh Heat Pump installed at my 2 bedroom apartment and I can say after 2 months running that I'm happy overall with the package they offered. Jon did 99% of the job on he's own and Stephen was helpful with any info i was requested. Everything was installed by Jon in a week wich was great considering it was cold outside. Also they installed a wall bracket for free to save space and look smart and tidy. Highly recommend FDG and considering using them again once I moove to a bigger house in the future

Professional and effective service on our heat pump. I am looking forward to our solar panels to be completed by FDG. Thanks again!

Complaint regarding the air source heat pump fitted June 2021 I have felt real injustice in the hands of this company. 1. Not completing some aspects of the original fitting up to standard. a) Date cable fitted inappropriately, so rats ate into it. The cable should have been in a conduit or put through holes in the joist but it was just left on the floor. Rats ate through my data cable running under the house. After 3 weeks no heating they organise for the cable to be replaced. Cost £1000. I felt that this was unbelievable but as this was new technology and you were the only ones able to do it so I would keep my warranty, I had no other option, so I paid. The young man who came was from another company, and when I told him how much I had paid he just laughed, as it only took half an hour of his time and the cable was nothing special. Just imagine how that made me feel. To add to the injustice, he then told me he did not like going down under floors So I went down and put the cable in myself he just connected the two ends. I’m in my 70’s so it was not straight forward, I did not have the strength to maneuver myself out of the small hole after the work was complete. The young man became very distresses and I told him to go and make himself a tea while I worked it out, which I did eventually. No refund for doing the work myself. b) Not providing a base for the Heat pump. Looking through the Vaillant fitting instructions there are clear diagrams and instructions showing the appropriate base. This was not done. Vaillant have had to replace the pump recently they were amazing insisting that the new one had a proper concrete base. However I had to pay twice once for the original shoddy work then again. £600 for two men two hours, minimal material costs. Unbelievable. Again I felt I could do nothing as I was January and I had been without heating for 3 weeks it was so cold and I was lead to believe that if I got anyone else in, the work may not be of the required standard. 2. Inappropriate length taken to complete work. a) When the heat pump was installed. 3 and a half weeks when we were told one. b) Nearly 3 weeks when the data cable went down This time 25 days. No help given, just requests for more money nearly £900 in the end. For a woman in her 70’s this was not what the best standard code practice advise. Luckily my neighbors found heaters for me. c) Very short services I counted 15 mins on the last one. I think it cost me £479, I pay monthly. 3. Lack of systems that allow a death of my husband to be recorded and dealt with in a sensitive and organised way. When a partner first dies you accept and manage the fact that many people and companies will take time to make the necessary changes to their systems. FDG need to consider this, I have told them at least 4 times not to ring or email my dead husband when I ring in needing help. Its becoming distressing. 4. Not completing the appropriate paper work. a) Not completing the commissioning checklist or signing it off. b) Not completing the My Service Record so I have no evidence that servicing was completed should your company go bust or I wish to change providers. The staff are polite and friendly however the business practice is hardnosed and profit orientated, they put money before quality work and care of vulnerable customers. So far I have paid £1900 for work on this pump since it was fitted and £479 for one quick services where you didn’t even fill out the service record. You were paid well to fit this and I’m going to struggle if it keeps costing me this on a regular basis.

FDG have just replaced my older battery with a new EcoFlow smart battery. They were on time, efficient, and did a good job as always. I have used this company for several years and would highly recommend them for anything solar panel related