Dynamis

Shocking heat pump install from poor install with Multiple issues through to aftercare. I’m now in double figures with visits for repair works.(when they turn up) The systems still faulty, after enduring two weeks of constant - temperatures with 3 children I’ve had enough. After saying I want the system removed and my money back i just get referred to a finance partner who informed me I’ll be breaking my contract with the renewable heating grant and will be charged over £7000 if I remove the system.

From start to finish the whole experience of getting our solar panels fitted by Dynamis could not have been more straightforward. The advice given at the initial survey was brilliant. the logistics of arranging the scaffolding and the installation was simple. The scaffolders were professional and friendly. The installation team were fantastic. The back office team were brilliant in terms of their customer service. People came when they said they would, did what they said they would do, and when ever we had a question, our phone call was answered immediately and we were kept up to date on what was happening throughout the whole process. If you are thinking about having solar panels fitted, we would highly recommend you have a chat with someone from Dynamis.

Getting there Vicky Service is booked in thank you.Job done time will tell.Happy now

Contracted under the Solar Together scheme.Cancelled solar survey on multiple occasions (once with less than one working day's notice) resulting in loss of earnings due to time off work. Later they cancelled the survey altogether providing no estimate for when they could work in the area, resulting in inconvenience and stress.Ultimately they pulled out of the Solar Together scheme altogether quoting "staffing issues": To qualify as a supplier for the scheme they must first demonstrate capacity to deliver!Claim was that the contract was now immediately cancelled, i.e. no further duty to customers, contrary to the scheme's Terms and Conditions which require 5 days written notice.

Fast and uncomplicated help, solar system stopped working because of damaged fuse, engineer came by and fixed the issue on very short notice

I emailed Dynamis as two pigeons found a hole in the birdproofing around the solar panels and built a nest.Dynamis called me to arrange a date to fix the birdproofing and the problem was solved within 2 weeks.

Dynamis delivered for me following a failure by another firm. Dynamis are superb.Their speed of visit, consultation, design and build is brilliant. I have had a 6 panel solar system and 3kw battery brilliantly installed in July 2023. Of note is how additional electrics and wiring in order to complete the install, came at no extra cost.The monitoring app is super simple, and all comms have been clear and timely.Great value installation and I am already investigating adding another battery.Thanks Dynamis.

Good communication throughuot the whole process and any queries were very quickly answered

Despite some earlier cancellations of installation dates, the system worked very well once we got started. Everyone turned up to do their bit. The scaffolders built an amazing construction which allowed the installers very easy access for running the cables. The panel team had the panels in place very quickly. Next day the installation team came and fitted everything in the day despite the heat. Meanwhile the bird protection team came that afternoon and netted all the edges. The installers explained everything at the end of the afternoon. It all went really well and they system is now fully functioning. I'd recommend the whole group.

I wouldn't recommend Dynamis to change a light switch. They did a solar panel installation through SolarTogether and I very much regret using them.Delays over delays, and mistakes at every step of the way. They submitted the wrong details for DNO approval, discovered it the day before they were supposed to connect the panels, then tried to blame me for changing the design (I hadn't). No one ever called before coming to the house. Rubbish was left outside my house for months. Rubbish left inside everywhere, not even bothering to pick up screws or cut cable ends. They sent the electrician but forgot to send the batteries. They then send the batteries but with the wrong connectors. Scaffolding was up for months, I was told it must stay up until the installation is complete so they can check everything is ok. Then, 2 days before the panels were finally due to be connected, they take the scaffolding down, without any explanation. Then of course we find out that one of the panel strings wasn't connected properly and scaffolding may have to go back up. I once called an entire day without anyone ever picking up. Someone takes your message but no one ever calls back. I had folks leave me their direct number, but they never picked up, never returned any call or message. I could go on and on with these examples. All in all, the installation that was allegedly going to take a day started somewhere mid Jan and finished somewhere mid March. The scaffolding was allegedly going to be on the house for no more than 2 weeks, I think it was on for 8. I would have given them two stars if at least the system was all fine, but despite contacting them twice to tell them that my panels trip the fuse, no one has bothered to get back to me (today it has been 2 months since I first told them about the problem). Do yourself a favour and avoid them!