Data Energy
About
Data Energy, part of Trinergy Group, provides total heat and energy solutions, specializing in metering, billing, and energy procurement services.
Pros & Cons
Pros
- Offers comprehensive services including solar panels, maintenance and energy procurement
- Specialises in metering, billing and total heat solutions
- Covers multiple areas including Cambridge, Braintree and Hertfordshire districts
- Strong customer rating of 4.2 out of 5 from 35 reviews
Cons
- Some customers report delays in billing resolutions and responses to enquiries
Services
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Service Areas
Recent Reviews about Data Energy Management Service...
Trustpilot
View on TrustpilotReview Summary for Data Energy Management Service...
Data Energy Management Service reviews frequently highlight excellent individual customer service, with specific staff members like Taya, Oxana, Max, Manda, and Cerease often praised for their helpfulness, efficiency, knowledge, and quick problem resolution, particularly concerning billing inquiries, account setup, and clarifying energy community configurations. However, a recurring weakness appears to be inconsistency in service delivery, encompassing slow response times via email, extended waiting periods on calls (though a callback option is mentioned), and issues with billing accuracy and consistency, such as delayed invoices or incorrect account details, leading to unexpected demands for payment. The company seems well-suited for businesses and individuals seeking responsive support for complex billing and utility management, especially those operating community energy schemes, given their reported expertise in such areas. Customers considering Data Energy should clarify expected billing regularity and address resolution timelines, especially for email correspondence, to manage expectations and ensure alignment with their operational needs.
Reviews we've extracted from review platforms, sorted by date
This was my first time reaching out to Data Energy as I needed to clarify some outstanding bills. Although the wait was quite to speak to someone was quite long, Sara, the person who assisted, made... See more
Oxana has always been extremely helpful and communicates with great efficiency. She is prompt, proactive, and consistently goes out of her way to assist. My experience working with Oxana at Data E... See more
Requested a simple adjustment to an invoice. The call handler (Sara) advised that the changes were applied, and the invoice was due to be re-sent the same day. It has nearly been a week now with no si... See more
As someone new to the business, Taya was very helpful in explaining our community energy set up and helped to direct me to the next steps in my enquiries, and enabled us to get portal access. Thanks... See more
We have worked with Data Energy for a number of years. They are a reputable and responsive metering and billing agent. We utilise their services to bill our customers for their heat and hot water cons... See more
FAQ about Data Energy
Which areas do you cover for solar panel installations?
We install solar panels in Braintree, Cambridge, East Hertfordshire, Epping Forest, Harlow, North Hertfordshire, South Cambridgeshire and Uttlesford.
What does your total heat and energy solution cover for homes?
It includes renewable heating options together with metering and billing support suited to the properties we serve.
What solar maintenance work do you carry out?
We provide ongoing solar maintenance to help systems stay in good working order across our service areas.
How can I get a quote for solar panels or heat solutions?
You can request a quote with details of your home and the work you need.
Do your services link solar panels with energy procurement and metering?
We can combine solar installations with energy procurement, metering and billing as part of our overall offerings.
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