Chawk Projects
About
ECH Group Ltd specializes in renewable energy solutions, offering expert installation of solar panels and battery storage systems for domestic properties. They also provide EV car charger installations, helping homeowners embrace sustainable living.
Pros & Cons
Pros
- Strong customer rating of 4.41 out of 5 from 17 reviews
- Specialises in domestic solar panels, battery storage and EV charger installations
- Covers Darlington, Middlesbrough, Stockton-on-Tees and surrounding North East areas
- Offers comprehensive renewable energy services for homes
Cons
- Some customers report issues with after-sales support and system functionality
Services
Service Areas
Recent Reviews about Chawk Projects Ltd
Trustpilot
View on TrustpilotReview Summary for Chawk Projects Ltd
Chawk Projects Ltd, operating as ECH Group in these reviews, consistently garners praise for its professional, knowledgeable, and polite installation teams, with many customers highlighting efficient work, tidy premises post-installation, and competitive pricing, often citing a non-pushy sales approach as a refreshing change. The most common problems or weak spots appear in their aftercare, specifically concerning post-installation technical support for app connectivity and system faults, with multiple reports of issues not being resolved swiftly or requiring additional fees for warranty-covered problems, and a particular instance where a car charger never functioned as described. The company seems best suited for customers primarily seeking an efficient and competitively priced initial solar panel and battery installation where the system is expected to function without significant post-installation technical issues, as well as those who appreciate a straightforward and non-aggressive sales process. Before ordering, a customer should thoroughly clarify the scope of post-installation support, including specifics on warranty claims, potential fees for troubleshooting, and the guaranteed response times for technical issues, particularly regarding app integration and battery functionality, as this area shows significant inconsistency in customer satisfaction.
Reviews we've extracted from review platforms, sorted by date
Highly recommended. From the outset everyone at ECH Group was professional & knowledgeable. Their surveyors are also installers so know all the nuts & bolts, not just what they read from an app. The installation was efficient & now performing brilliantly. ECH were far & away the most cost effective system.
My first contact was with Carl who provided a quote, I then called for some technical information before deciding which option would be best. Shaun & Ryan came out to do a survey and confirm best formation of panels and location for battery/ inverter and installation date confirmed. Shaun Ryan & Nick completed the installation they all arrived on time and were polite & courteous. The handover pack took about 3 weeks to arrive with the MCN and advised the DNO number would follow. Overall a pleasant experience would recommend ECH Group Ltd
I got quotes from several companies while I was choosing my PV setup and found ECH to be the least pushy company I think I’ve ever dealt with which was refreshing. Installation went ahead as scheduled and considering they had 27 panels to fit they were all wrapped up by 4pm leaving plenty of time to catch the last few hours of sun. All in all a very professional company and a positive experience and I would definitely recommend.
Yesterday (3rd May) ECH Group travelled down to the South West from where they’re based in Fareham and installed 12 x 510 Aiko panels, a 5kW Fox inverter and a 10.36kWh Fox EP11.The electrician (quite a young guy but very knowledgeable and it turns out, very good at what he does) arrived first just after 9am, ran me through what he was going to do and cracked straight on. Around 20 minutes later the two installers arrived, introduced themselves and went through the install process, hardware locations and scoped out the roof.The electrical side of things was installed and running by lunch time with the full install complete by 1pm.I was taken through connecting the Fox Cloud app, making sure everything was online, reporting to the app and working. I was also run through the electrical side of things, breakers and cut offs to make sure I was happy if something was to go wrong.All in all, the guys were friendly, polite and very helpful, especially with the questions I was firing their way. All this despite working on a bank holiday week.The cabling is direct, tidy, labelled and secure. The install location was tidy afterwards and all rubbish removed.I personally cannot fault ECH. Granted it’s only been 24 hours. We’ll have to see what happens if there’s any aftercare required. But from the numerous emails back and forth in the research stage, I don’t feel like I’ll have any problems.Hope this helps someone in the future!
A very good company. I had solar panels and battery installed in November. The engineers were professional, tidy, very pleasant and polite. We had more panels installed this year. There have been a couple of small problems after the installation, but they were sorted by the company without any further ado.The owner, Mr Hughes is easy to get hold of and responsive via emails.
FAQ about Chawk Projects
What renewable energy systems do you install for homes?
We install solar panels, battery storage systems and EV chargers for domestic properties.
Which areas do you cover for solar panel and battery storage work?
We cover Darlington, Hambleton, Hartlepool, Middlesbrough, Redcar and Cleveland, and Stockton-on-Tees.
How can I get a quote for an EV charger installation?
Simply request a quote and we will assess your property and requirements.
What should I expect when having battery storage added to solar panels?
We carry out combined installations of solar panels and battery storage on domestic properties.
How do you handle the full process for home EV charging points?
Our domestic installations include EV charger fitting from start to finish.
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