Carbon Savings Limited t/a Warma UK

Thanks a bunch for the review! If you ever need us again, don’t hesitate to reach out! 😊

Excellent service from Warma UK they fitted in room insulation cavity wall insulation and gas central heating in my property. You can feel the difference already with th insulation it’s so warm at the top of the house.The fitting teams were excellent and very friendly and all did excellent work.Communication throughout the grant experience was very good with continuous updates as things progressed.All in all I would highly recommend Warma UK for your grant work give them a call you might be surprised what’s available through the grant process.

Fitted PV system including battery plus EV charger. Very reasonable cost and system installed promptly. Installation neat and carried out by very professional engineer. Always very approachable team whether in the Brecon shop or by phone/messaging.

I had all my installments through warma and it was so efficient The guys that came was really knowledgeable and explained everything in detail They was so respectful of my property and helped me hoover and clean up I didn’t really know how these solar panels worked and the systemAnd I’m sure I got on there nerves asking But it was no problemTo them they stopped and explained it all It was Martin Gary and George I highly recommend them I have solar panels and a new electric heating system and love it Thanks guys 10/10

After being let down by the previous supplier regarding installation of Solar Panels, we were moved to Warma UK by Welcome the Warmth. What a difference, we dealt with Jack Miller and from him contacting us at the beginning of March, and survey carried out, grant approval came by Mid April and the panels were fitted a week later. The only part that was missing on the install was the bird meshing, but within 2days the guys from Solsen were back and completed the job.I can only have full praise for the way this as been handled by Warma UK and Solsen whose team of fitters were superbI would fully recommend all that were involved andwe now look forward to saving money on our electric usageM Cook - Oxfordshire

I agree with the other negative reviews on here.They won't go the extra mile for a customer, especially disabled customers, they don't seem to care.All's it would take is a bit of communication to the government but they can't be bothered, they just want jobs they would definitely get the grants for.Avoid at all costs.You are lying and I have the photos to prove you are lying. I told you there were huge gaps with no insulation so for you to comment that the loft is fully insulated is pure lies.

I would advise anyone to avoid this company.I was due to have insulation installed in my room in roof attic.They were contacting me constantly when they were wanting documents to apply for my grant. When the grant was awarded I heard no more.I had to email to find out when the installers were coming. Then again as I heard nothing. Then again as I heard nothing.I was told to empty my attic room completely which took several hours.The installers arrived the next day. They had no copy of the survey and had in fact not seen it.They told me they were builder’s and plasters who had done a course on insulation??They appeared to not know what to do. I asked them lots of questions about ventilation etc etc.They appeared to know very little. I was so concerned I contacted someone I knew who works in housing.He told me their plan to overboard without a proper ventilation system in place could cause serious issues to my roof and the timbers etcI went back home and told them not to start the work.I think they were happy to leave tbh as they had seemed out of their depth.I feel that warma uk were attempting to insulate my attic as cheaply as possible as I was having a grant. I honestly thought they would be sending an insulation company.I then spent another few hours putting everything back in the room.What an absolute waste of time!!!

Warma's representative, Rob Lawson from initial contact regarding product's available, advice on best install for my situation and site install was very helpful. He and his team were very professional. Rob going forward is also very helpful advising on how best to set up and run installation.

Their service is awful. I had so much stress after accepting the Eco 4 grant from Warma uk that I almost had a breakdown. They put up 11 solar panels on my froof but failed to mention that they had put a foot through the roof. I only discovered this today when my house was being surveyed. The scaffolding people they subcontracted to broke one of my garden chairs by standing on it. I had to lend them a ladder! The scaffolding was left up for ages after the job was finished.Warma fitted 3 storage heaters in my house in November but the one in the hall was not working. It took until ( after numerous phone calls and emails) until Febuary. The two in my living room are not fit for purpose and fail to heat the room above 16 degrees. I have just endured a very cold winter. In spite of this my electricity bill is about £1000 in arrears as the storage heaters do not work with the solar panels and so use a lot of energy. Warma is a terrible company. Their customer sales person does not answer emails or show any sympathy for my state of mind. I cannot face going through the official complaints procedure but feel I should be compensated for the stress I have suffered.I don't have a ref number but this is all definately genuine and true.

From start to finish, very friendly and professional. Cannot begin to say what a difference this will make to my mother. We are all delighted with the Warma service and the quality of work. Thank you

Four months and still waiting for two problems to be resolved! Three windows fitted 9.12.2024, window cill cut short, glass scratch, informed of this 10.12.24Fitter who fitted window returned early January 2025 stated he used old cill as template and agreed he had cut it wrong! This had left lump of silicone to make up the difference, NOT ACCEPTABLE,! No interest in scratch to glass unit. Two members of other staff, including the sales person also examined the installation and agreed to report back. Total lack of confidence in this company. BE VERY AWARE!!!

From my initial enquiry regarding a grant Warma proved very helpful and guided me through the whole process. Once the grant was authorised the installation date was advised and solar panels and storage heaters were installed in one day. My thanks to Jordan for help with the application and to Gareth who kept me informed throughout and checked throughout the day of installation to make sure the work was being carried out to my satisfaction. The installation team also conferred with me regarding siting of the heaters and left everything clean and tidy. Based on my experience I would wholeheartedly recommend Warma

Thanks for the kind words! Great to hear you were happy with the work and the clean finish. We’ll pass that on to the team.

I was amazed that my elderly father was entitled to a grant, ( I was very unsure about applying for it) but there was no need to worry, from the start Warma put me at ease, the process was very straight forward. The work was carried out very professionally, I was informed all the time regarding appointments, time of arrival, all the trades were very courteous, very tidy, left the house spotless. We were fortunate to have, cavity wall, loft insulation, and a new combi boiler all funded by the grant, thank you warma UK

Appalling Service and Lack of Responsibility – A Nightmare Experience with Warma UKI am disappointed by the service and lack of communication provided by Warma UK, despite sending emails and making phone calls regarding the issues I am facing with the new combi boiler installed a few weeks ago (10.03.25 at IG1) on EC04 Grant. I am a vulnerable pensioner with a chronic respiratory illness, and find this situation very stressful. My main concerns are:1. Initially, I requested to replace my like-for-like conventional boiler with a hot water cylinder. However, I was informed that this did not qualify for the grant, so I opted for the combi boiler instead. Now, I am experiencing serious issues with pressure and leaks in the existing pipework due to the change in system. There is no proper paper document, like a contract/specification detailing the works they were going to undertake. Additionally, they failed to inform me of the risks associated with installing a combi boiler in an existing system, such as leaks and banging noises in the pipework in the loft when using appliances like the washing machine on the ground floor due to water pressure. This issue did not occur with our previous conventional central heating system. I now have a serious leak in the concrete floor in the utility room and have had to contact a leak detection company, who have quoted me over £600 plus VAT per day for the necessary repairs. The extent of the work involves tracing the leak, removing cupboards to access the pipes behind them, breaking up the floor, making necessary repairs, replacing the floor finish and addressing the leak in the utility room due to high pressure. I am also deeply concerned about what other leaks could develop over time due to this issue.2. There has been poor communication and no response to my emails attached with my report on the new boiler.3. They have not provided me with the warranty for the boiler as the manufacturer needs to be called in to address issues like kettling noise and other complaints I have raised.4. The loft insulation subcontractor arrived without any dust sheets, contrary to what was agreed in writing, and was not prepared to remove the old insulation as previously agreed.Lastly, Warma UK has a duty of care for vulnerable individuals like me, despite receiving substantial government funding for each project. Overall, I am very disappointed with the service. In my opinion, they should contribute towards the cost of repairing the leaking pipe and making good, as they failed to inform me that fitting a new combi boiler to existing pipework could lead to leaks in the existing copper pipes. They also neglected to send an engineer prior to installation to assess whether the existing pipes could handle the new pressure, instead relying on a photo survey by an independent company.Given the significant distress and financial burden this has caused me, I expect Warma UK to take responsibility for their lack of due diligence and poor service. I urge them to respond promptly, rectify these issues, and provide a fair resolution, including contributing towards the cost of repairs. If no action is taken, I will have no choice but to escalate this matter further through the relevant regulatory bodies and consumer protection channels. I sincerely hope Warma UK will uphold its duty of care and ensure that no other vulnerable customers are left in a similar situation.

WarmaUK come highly recommended from me! hard to believe what we've had installed worth 10's of thousands of pounds with no expense to ourselves all thanks to Warma and the government backed Eco4 grant! after receiving different letters from different companies with information regarding the Eco4 grant I decided to have a look online and came across WarmaUK and I'm so glad I did. The whole process from start to finish was easy quick and professional. we live in an 1920's semi that had no heating or any insulation - from the first phone call to enquire it was made very clear how the process works and what we'd be entitled too. We had an initial property survey and then within a couple weeks a technical survey explaining the heat loss of our house and what measures were going to be installed to combat this. We had loft insulation and cavity wall insulation aswell as thermal insulation boards on our flat roof. we then had an air source heat pump fitted along with 10 radiators for heating and solar panels to help reduce our electricity bills. All the tradesmen were very friendly professional and left my house tidy. I'm a strong believer in "look after them and they'll look after you", which was definitely the case with the guys doing the installation. They explained what they were doing as they were doing it and also gave a detailed hand over to make sure we were comfortable in our understanding of using our new heating system. Our house is now constantly nice and warm after a cold winter with no heating, and we're already seeing the benefits from the solar panels reducing our daily electric costs. Customer service and after care has also been very good and always just a call or an email away. Overall very pleased and happy with the install and with WarmaUK and encourage others interested in having these measures done to go through them.