ARC Technical
About
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Pros & Cons
Pros
- Specialises in solar panels, battery storage and maintenance
- Extensive coverage across Bath, Bristol, Wiltshire, Dorset and surrounding counties
- Holds a customer rating of 4.08 out of 5 from 13 reviews
Cons
- Some customers report concerns over installation quality and maintenance
Services
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Recent Reviews about ARC Technical Ltd
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View on TrustpilotReview Summary for ARC Technical Ltd
ARC Technical Ltd (also referred to as Arc One Group Ltd or Arc-One) garners significant praise from numerous customers for its solar panel and battery installations, with many highlighting the professionalism, knowledge, and tidiness of the installation teams, who are often described as capable and respectful of property, and back-office staff, particularly individuals like Lee and Liam, are frequently commended for their excellent pre- and post-installation support, competitive pricing, and honest, pressure-free sales approach. However, a significant and concerning set of negative reviews indicates severe issues including substandard electrical work not meeting standards (e.g., incorrect cable gauge, lack of certification), systems failing quickly after installation, and alleged non-compliance with MCS standards, leading to the company's removal from both MCS and NICEIC registers, corroborated by an internal report from a former manager about staff not being paid and the company facing serious financial difficulties. The company appears best suited for customers seeking solar PV and battery storage systems, especially those who value detailed explanations and robust customer service before and during the initial installation, given the positive experiences reported by many in this regard. However, a customer should absolutely clarify and obtain concrete guarantees regarding the current status of their MCS and NICEIC certifications, the adherence to all relevant...
Reviews we've extracted from review platforms, sorted by date
If you want a company that doesn’t care about the quality of work Arc One Group Ltd are the ones you want.They fitted my solar system and did not care about the electrical standards (they fitted a 4mm cable instead of a 10mm) no electrical certification given. Their work fell to bits after a week, and again three days after they had repaired it. They also did not follow the MCS standards. This was investigated by the NICEIC (also we had a site inspection), the NICEIC told Arc One they need to rectify the issues, however they didn’t bother. The NICEIC removed them from the MCS and their own register. I waited for the NICEIC to fully investigate before posting my review so my date reflects the NICEIC final response. Avoid
We just had received an inspection by a different company as they never come to do our yearly inspection. On the inspection they found we had different panels installed to what were sold. Not happy at all as there is a big price difference. They have also lost their MCS Certification
I was the manager of Arc one and Managed the Arc One Peterborough Branch. I am currently taking the Company to court over unpaid commission/Salary which I have been pursuing for 18 months. I am not the only staff member to be doing this. The company is in serious financial difficulties and one of the directors Liam is suing ARC One over this, I will upload proof of all this tomorrow across all reviewing platforms. Avoid at all costs.
I had the pleasure of having a team install 20 solar panels, a battery, and an inverter at my property in October 2022. From start to finish, the experience was nothing short of exceptional. The team displayed the utmost professionalism and an impressive dedication to perfectionism that truly set them apart. Not only were they highly competent in their craft, but they also brought a level of friendliness that made the entire process enjoyable.Attention to detail was evident in every aspect of their work, ensuring that the installation was executed flawlessly. Moreover, the team took great care to maintain cleanliness throughout the process, leaving the site in impeccable condition each day. This level of tidiness is a testament to their professionalism and respect for the customer's property.What truly impressed me was the competitiveness of their pricing. It's rare to find such a combination of expertise, quality, and affordability. The value they provide is unparalleled, making their services a smart investment for anyone considering solar energy solutions.It has been well over a year since the installation, and the system is still working perfectly with absolutely zero issues. This enduring reliability further solidifies my confidence in their workmanship and the quality of the products they use.In summary, I cannot praise this team enough. Their blend of competence, professionalism, friendliness, competitive pricing, and the long-term reliability of their installation makes them a top choice for anyone in need of solar installations. I wholeheartedly recommend their services and am grateful for the exceptional job they did.
Top notch service from start to finish, highly recommended.
FAQ about ARC Technical
Which renewable energy systems can you install?
We install solar panels and battery storage systems, and we also carry out solar maintenance.
What areas do your installations cover?
We work across Bath and North East Somerset, Bristol, Cotswold, Dorset, Forest of Dean, Mendip, Monmouthshire and the other listed districts.
How can I find out about fitting battery storage at my home?
Request a quote so we can assess your needs for battery storage or solar panels.
What should I expect when having solar panels fitted?
Our team carries out the installation of solar panels. Request a quote to discuss the details for your property.
How do you support solar panel systems after they are installed?
We provide solar maintenance services. Request a quote to arrange a visit for your system.
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