
Sustain 3D
About
Sustain Eco is a renewable energy company founded by Richard Ward, offering comprehensive project management and installation services for sustainable home solutions, including solar PV, battery systems, and heat pumps.
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Arrived on time and worked hard to install my heat pump. All of the plumbing is very neat and it all works as expected. They also managed to include my existing Solar Thermal panels. They replaced everything except the panels and I now have a warranty that covers the whole system. The lads could not have been more helpful and I have no hesitation in recommending them
Sustain renewables fitted anti freeze valves & some additional insulation to our existing ASHP system.Tony from Sustain,advised these improvments to the system,[not originally installed by Sustain].In our experience, good companies like Sustain,that fully understand renewable heating technology are not that easy to find.The bonus for us is that Sustain is in close proximity to our home.
We had an air source heat pump installed but Sustain Heating including upgrades to the radiators and a hot water tank. Very professional team of engineers and staff. Could not fault the work, the response to queries and very pleased with the end result. Everything done to schedule and completed on time. Would not hesitate to recommend to friends, family or anyone wanting a sustainable heating system.
Well I am sorry to say to start with sustain was good. But now they seem to have lost there way. 5 years ago they put our solar panels on our roof and a battery in our loft. They another battery in some months ago. But since then the circuit breaker buy our trips 2 to3 x week. Sustain heating are not interested even though it’s under guarantee. I don’t know how they expect to keep the business going like that.
Sustain Heating have been easy to deal from the start, installation was completed to plan, special call out to the electrician who completed the work with great care and knowing we had a deadline ahead of going on holiday. Dan was easy to contact and kept me up to date on the installation.Panels have been up for around six weeks now, an despite autumn/winter weather, have performed well.Solis app is useful, but agree with some other comments, the graphs are hard to see but give a good overview.
The operatives ability to work around a difficult situation at home. The knowledge base of the operatives. The explanations of what was being carried out. The overall very professional attitude.
We first met Sustain at the Malvern Show in early May 2024. It took a little time for them to follow up (they were obviously busy!) but when they did, we were impressed by the whole pre-purchase-decision experience.The whole installation team were very professional and polite, clearly taking pride in their work (the pipework in the loft is a work of art). They went out of their way to deliver a worry-free installation, including little extra touches like moving an outside tap and fitting an interior shut off tap to the external water supply because the ASHP position made it slightly difficult to get at outside. They were also amazingly tidy.As with all new systems, it is taking a little time to get used to but that's not the fault of the installer! My one negative observation is their invoicing system is confusing. The office staff know this and do their best to work round it.We had a really good experience with Sustain and would have no hesitation in recommending them.
Sustain Heating did an amazing installation of the air source heat pumps with new radiators with new hot water tanks plus removal of the old gas boiler in my stone building with ease. They were good sorting out unforeseen issues with ease and were very understanding and kind and did a brilliant job
I was very nervous about buying an ASHP as I had heard many horror stories. There is also a lot of misinformation flying around. The Sustain Heating guys totally allayed my fears. I met them at the Malvern Show and they spent a good hour taking me through the basics. I had several visits prior to the installation to make sure that everything was in order.The installation was quite complicated but they accomplished it to my satisfaction. The whole team were polite, professional and friendly. All of them have been fantastically trained and all understood and answered the many questions I had during the install.The system is working fine although it is early days. The company have been very patient answering my questions after the install - most of the issues I had were Operator Error!I am so pleased with the whole experience and very lucky to have found such a professional and caring company. I have no hesitation in recommending them
Fantastic company and service from start to finish. We had solar panels inverter and batteries installed. Already seeing the benefits - wish we had done it sooner. Highly recommend this company and after care service superb.
Great team that got on with the job efficiently and were great at keeping us up to date. Minor issues that emerged were dealt with promptly and effectively. they were always available by phone and there customer service was excellent.
Absolutely 5 stars. Amazing and very efficient company 👏. Great team. Who work brilliantly 👏 together. Well done sustain heating & Renewables Ltd.
I have converted a very late 1800's property to an ASHP and the install very tight. Sustain did an absolutely amzing job - very pleased they do not sub-contract any of the installation.
These guys take you through from start to finish in a professional, friendly and helpful manner. They work well together which is great as they communicate with each specialist in the team which makes thing less stressful. There is a lot that goes in to an instal like the one we had and I was extremely grateful for their communication. We have an energy efficient, toasty house now :-)
Sustain have a lot of experience in fitting Solar Panels and batteries. They showed me awhy their configuration was better for me than the company I orginally went with. Tehy were brilliant in installing and making sure the whole system worked well. They are very professional and very efficient (like a good energy company should be!). Very pleased with the result and customer service (even now after it was installed 6 months ago).
So very pleased we used Sustain Heating and Renewables for our solar upgrade. We had a false start with another company who turned out to be terrible, so started off nervous, but everyone we dealt with at Sustain were welcoming and reassuring. They took time to go through all our concerns and everything we wanted and translated it into a bespoke system. The team did a thorough and excellent job, including removing and disposing of the old system, meticulously patching and repairing the roof and installing new panels and batteries and all the electrical gubbins to make it work. The whole team were extremely professional and delightful to have around and they all clearly knew exactly what they were doing so were able to explain every step. All of them clearly took great pride in their work – a refreshing change from contractors simply following instructions. And Daniel was always at the end of the phone to answer any additional questions, and still is as we get used to the new system. We now have a top-class system that generates electricity even on a dull day, heats our water, charges our electric car and lets us control it all from an app on our phones. We would urge people to beware of inadequate companies hiding behind glossy brochures who turn out to be incompetent. Sustain Heating and Renewables are a fabulous small family business who have done an excellent job for us and we highly recommend them.
This is a very good company that knows what it's doing and goes the extra mile. The job was to replace our oil fired central heating/hot water system with two air source heat pumps. Being a large, Georgian house there were aesthetic as well as practical considerations and we felt we were well guided throughout. We are pleased with the end result and our new air source heating/hot water system is all working perfectly. We are glad, too, to have stopped burning fossil fuels.See more