Cura Greendeal Solutions

The help I received from customer service operator Alessandra when I was struggling to set up my alarm was great very friendly and knowledgeable thank you

I don't normally write reviews such as this and there has been a lengthy delay since contacting Curv due to personal circumstances. It would have been easy to let the opportunity pass by and not write a review. However, the support provided by Lessi justly deserves recognition. Sadly it has taken me into my 70's to experience customer support at the level provided by Lessi. This is not just any customer support, it is Lessi Curv customer support. So patient, so understanding and so committed to solving all of your issues. Refreshingly, Lessi actually does what she says she is going to do, without fail. I was totally blown away by her unfailing commitment to get the job done to customer satisfaction. Thank you for solving my problems even those I didn't know I had. Lessi, you are truly a credit to your employer. If only all customer support was as good as this, talking to a really helpful person with no bots or webchats to be seen. This is customer support at the highest level. Thank you Lessi.

It’s really nice to receive good old fashioned customer service. My experience with Lessi @ Cürv was exceptional, nothing was too much & she was committed to resolving my issues. Well done Lessi.

Alessandra Conti Was absolutely amazing. The lens on my doorbell camera broke and I asked about a replacement unit. Alessandra took control of the request and ordered me a new unit. The unit was delivered in a couple of days and Alessandra managed the delivery right through to the end. I have never experienced such attentive and excellent service as I did with Alessandra and really think that the company should recognise her with an employee of the month award or something. Truly amazing.

Ms. Contis' world class after-sales service and troubleshooting assistance made our experience with Curv a pleasure solidifying the brands quality image.

Thanks for the quick response, I’m so happy with the customer services and support to

SUPERB CUSTOMER SERVICE I would like to pass on my experience with CURV customer service department. I was assisted in getting my alarm system back up and running by a very patient and understanding lady by the name of Allessandra. To say she was helpful is a MASSIVE understatement, she took the time to guide me through the process and and make sure that everything was ok, she is a credit to your company.If only other companies had the same customer focus ,the world would be a much better place.Once again thank you Lessi

Excellent first class customer service. The agent Lessi could not have been any more helpful and pulled all the stops out fully to help resolve my issue with a security camera. Quick, professional and polite all round service from this first class team!

Spoke to wonderful lady who was so helpful, couldn't do enough to try and help us. She checked back couple days later to see how the system was working and if needed any help making changes.

Bought an alarm system and had an issue with the batteries .Curve replaced all the faulty parts straight away.Customer service was the best I've ever had.

Extremely helpful customer service, had all of the information we required sent directly to our email within minutes, and also courtesy-called to ensure we had received it.

Outstanding product support and customer service. It's often not about whether there was a problem, but how a supplier performs when the problem occurs. I had trouble connecting my Cürv thermostat to my internet but Lessi arranged to replace the hardware and then followed up several times to make sure I had the support I needed, checked that it was all working well and then followed up again a week later to make sure it's all settled down. Outstanding service and I'd have no qualms buying a Cürv product again.

The customer service from Curv is unbelievable, I must have had 5 follow up calls asking how everything is going & is the problem fixed. please don't stop this it is so satisfying to have.

Following an electrical issue. I contacted Curv360 for assistance and can only reiterate how great the assistance I recieved.Aleessandra was excellent!She went above and beyond in getting me back up and running. Nothing too much trouble and can highly recommend Thank you!

Had a problem linking up a new internet provider with my exsisting Curv system.Lessi was brilliant as usual (enormous help with original installation) ended up with the gateway not responding.Lessi quickly arranged replacement and some very welcome technical support, with the offer to talk me though the re-install when the parts arrived, she is so patient and nothing is too much trouble.The install sailed through with no issues, but still Lessi contacted me to ensure all was ok Excellent member of your team thank you so much for all your help

I had a small problem with the external siren on my Curve alarm system, the response and service that I have received had been second to none. The spare part was received within 24 hours at no cost. Lessi was so helpful many many companies could learn a lot about customer service from her. I will definitely use them in the future.

Required an update to previous gen infrared heaters in order to connect to the app to increase individual control over the heaters. Lessi was extremely helpful throughout the process. After passing me onto John to discuss other project curve products, I was sent gen 2 back boxes for my gen 1 radiators free of charge. Excellent company to deal with. Thanks again for your amazing service, Lessi! See more

Great product (IR Radiator) & Brand. Backed up with superb customer service. Can't fault the product or service and assistance received. Our issue was quickly dealt with by Lessi, new thermostat sent (on a next day delivery), and followed up with updates and tutorial videos for the sync'ing and set up. Very pleased, & many thanks again for the help.See more

Lessie, what an absolute angel!Multiple issues with pairing and setting up the wireless alarm system, but there wasn't an issue that she couldn't solve. A truly amazing person, technically and personally. Always making sure that I was ok, I never felt like I was talking to a 'technical advisor' but more as a friend :)Lessie and her technical expertise were second to none and this woman deserves a pay rise. Thank you for making a stressful situation that little bit more manageable! It's almost a shame we fixed the problem as I enjoyed her company so much ;)Until next time,JordanSee more